Flight cancellation compensation?

[brums evil twin]

Not sure if I can, will be doing some reading when I get to the office. But

Booked to fly with emirates London Dubai HoChi Minh and took off last night from Heathrow. Half way through the flight I received a message that due to operational reasons my second flight had been re booked for 24 hours later.

Landed in Dubai and along with lots of lines, vouchers and other tired passengers I am now in a st airport hotel

No big deal except I was scheduled to arrive Sunday evening and now arriving Monday evening (only one flight a day from dubai to HCMC)

This means my work on Monday and the rest of the week is buggered. Consultant per day contract! I am loosing a days work.

Do I have any comeback? Recourse?

Thanks from a st hotel in dubai with no luggage and rude staff!

[Mojooo]

The old EU law we had still applies but double check if affected by connections

The law limits the compensation so everyone gets the same regardless of personal circumstance.

[Puggit]

UK261 should cover you here if you are on one ticket from London to final destination (I believe you are, but cannot be 100% certain.) If you're in economy then it should be the maximum £510.

As a comparison, in 2023 I was on United for London>Houston>Kansas City. Ended up arriving at Kansas City 14 hours late due to missed connection in Houston and an overnight stay there. I declined their stty hotel and claimed for the Marriott in the terminal on company expenses. £510 was eventually paid (there is no time stipulation on the payment, keep prodding the airline).

UK261 does not cover you for a non-UK airline back in to London though.

If the airline offers other compensation you should still be able to claim as it does not affect your rights under UK261 (so I got $100 flight vouchers from United and still claimed).

Edited by Puggit on Monday 16th June 09:03

[DJC76]

The UK261 compo should apply as above subject to the usual claims that the reason is exceptional. What you really need is specific travel insurance to cover your loss of earnings, do you have such a policy?

[brums evil twin]

thanks for the replies

No specific travel insurance for lost earning - will be looking into this for the future.

Okay so I have asked the airline (Emirates what their policy and cancellation compensation route is and waiting to hear) will prompt them around UK261 and see what I get in response.

I think they will quote closed airspace due to the issues around Iran etc. So 'out of their hands' as the get out.

Even when I did manage to get on to the 2nd flight 19 hours later - we all boarded and then were held on the tarmac for 4 hours again due to closed airspace. So a long long joinery over the weekend in the end.

[alangla]

Which flight were you booked on? It looks like there’s 2 most days, EK364 and EK392. Neither have been cancelled recently but your description of the delay seems to fit with 364 yesterday: due out of Dubai 0400, finally left 0759. This wasn’t scheduled to run on 15th (or the 8th, though it did run 1st, the days it operates seemed to change at the start of this month).
If it’s the case that the airline just decided not to run it then you should be in a rock-solid position to claim. 392 showed a delay of about 90 minutes yesterday but has otherwise arrived within 30 minutes of schedule every day for the last few weeks.

[loskie]

If business and loss of work is a worry then that's a good reason to have insurance cover for such things.

[DJC76]

alangla said:

Which flight were you booked on? It looks like there s 2 most days, EK364 and EK392. Neither have been cancelled recently but your description of the delay seems to fit with 364 yesterday: due out of Dubai 0400, finally left 0759. This wasn t scheduled to run on 15th (or the 8th, though it did run 1st, the days it operates seemed to change at the start of this month).
If it s the case that the airline just decided not to run it then you should be in a rock-solid position to claim. 392 showed a delay of about 90 minutes yesterday but has otherwise arrived within 30 minutes of schedule every day for the last few weeks.

The only other thing I can think of is he was booked on the 392 and they switched the type to a 777-200 with fewer seats and bumped him?

[alangla]

DJC76 said:

The only other thing I can think of is he was booked on the 392 and they switched the type to a 777-200 with fewer seats and bumped him?

Certainly possible, but it looks like it’s booked for a 200LR on a Friday, Saturday and Monday, unless that’s a recent timetable change that’s been made.

[DJC76]

alangla said:

DJC76 said:

The only other thing I can think of is he was booked on the 392 and they switched the type to a 777-200 with fewer seats and bumped him?

Certainly possible, but it looks like it s booked for a 200LR on a Friday, Saturday and Monday, unless that s a recent timetable change that s been made.

His HCMC flight was a Sunday. Looks like it’s normally a B77W on Sundays and has been swapped out a couple of times in the last month including the OP’s flight. Next Sunday’s is scheduled to be a B77W. That would explain the suitably vague “operational reasons”.

[brums evil twin]

So my original booking was

LHR 2215 Saturday 14th to DBX 0805 Sunday 15 EK006
Then
DBX 0935 Sunday 15 to SGN 2000 Sunday 15th EK392 = cancelled and re booked to

DBX 0400 Monday 16th to SGN 1430 Monday but landed 1800 EK364

[Juan B]

If they have said its operational reasons then you should be able to get the compensation.

The 4 hours on the tarmac due to closed airspace is out of their control so they wouldn't compensate for that, but if they have said the initial delay/ cancellation was for operational reasons then you should get the compensation.

I'm waiting to hear back from Etihad after being delayed over 6 hours yesterday meaning I didn't get into Riyadh until 4am this morning instead of 9pm last night. Fun stuff.

[brums evil twin]

To be fair to them it’s only happened once before in the 14 years of flying for work. Mainly to asia and transferring through dubai every couple of weeks.

[alangla]

DJC76 said:

His HCMC flight was a Sunday. Looks like it s normally a B77W on Sundays and has been swapped out a couple of times in the last month including the OP s flight. Next Sunday s is scheduled to be a B77W. That would explain the suitably vague operational reasons .

Having looked at the history I agree with you. Looks very much like this flight gets downgraded when they’re short of -300s and he’s been bumped off. They should pay out for this

[DJC76]

alangla said:

Having looked at the history I agree with you. Looks very much like this flight gets downgraded when they re short of -300s and he s been bumped off. They should pay out for this

I’d be very annoyed if I were in business, it’s utterly ste on the old 777’s

[brums evil twin]

email sent to Emirates customer service and I now wait to hear.

The change of plane is interesting and something they cannot blame of closed airspace etc out of their control.

Lets see

[Yorkshire_Biker]

A few years back I was flying Jakarta, LHR, LGW, Trinidad & Tobago.
Got to LGW and was told a change in the aircraft meant less seats, and I will be on the flight the next day. Day rate contractor but on a door to door agreement so I wasn't that bothered.
They offered me an airport hotel which I declined as I planned to visit friends during this unexpected layover. Once the original plane had departed they issued those stranded with a boarding card for the next day and a pre-paid card with £700 on it.
I popped down to Hertz and rented a C63 for 24 hours and returned it empty the following morning. Happy days.