OVO and Ohme charging issues, Hyundai now won't charge

[l4inchers]

Hi Guys

Has anybody experienced issues since OVO no longer support Ohme?

I had an email last week from OVO, explaining they will no longer support Ohme.
I now had to download their charge anytime app. Ive done this and followed their instructions on how to un-tether Ohme.

However I went to charge my 26% battery, 2 days ago and it didn't charge. In the end I had to use the Ohme app to over ride it. (On the 15/07 the Ohme app will not be allowed to get the cheap rate).

I spent an hour yesterday on the phone explaining my issue and they told me the tech team would check my connection etc, and send an email with any further instructions if necessary.

The email says we can confirm you are on the system, but Hyundai uses a Beta system which is on trial and so it probably will experience issues. Keep trying, if it fails let us know. Nothing of substance on how to correct the issue, more of, you bought the car live with it!

As we all know that's no good if the battery is low, and needs a charge!!!

My question is, has anybody with a Hyundai experienced this and is there a solution apart from leaving OVO?

Thanks in advance

[Max M4X WW]

I had a few issues with my Skoda. You need to ensure the CAR and CHARGER apps are set to charge regardless of any other conditions, (I.E. no tarrif set, no schedules etc) and let the OVO CA app do the rest.

[FiF]

There is a similar discussion about this on the general OVO Anytime thread, starts at bottom of page 5. It seems one of their suggestions to that poster was buy a different car, yeah, right, helpful.

https://www.pistonheads.com/gassing/topic.asp?h=0&...

Essentially this is very poor service from OVO and Ohme. Fortunately I have another charger but have not been impressed with some changes they have made.

I see there are talks about OVO in talks to being bought out or merged with Scottish Power which doesn't bode well I fear.

[l4inchers]

Thanks for the info guys

I have managed to get it to charge via the OVO app, but you also need to approve it via Ohme app - will be interesting to see what happens on the 15th
fingers crossed!

[Big Nanas]

l4inchers said:

Thanks for the info guys

I have managed to get it to charge via the OVO app, but you also need to approve it via Ohme app - will be interesting to see what happens on the 15th
fingers crossed!

There's a setting in the OHME app that you can turn off.
Open the app, go to Settings, My Charger, and you can toggle 'Approve each charge'. I'm sure that must do it.