eBay cancelation fees - Dispute
Discussion
Following on from my last post regarding DPD which seems to be getting somewhere now I thought I would ask on here for some more advice in case a member can help.
We have had a eBay business account for 13 years, never really had any issues and pay them hundreds every month in sales fees.
We had a car listed on our account, bidding was up to about £10k however we decided to withdraw the car from sale due to it having some issues with it (the car is now parked up with a knocking engine!), we were also going on holiday for 2.5 weeks and putting people off viewing was annoying so we ended the auction with about 5 days to go so we could sort it all out when back.
We were then billed over £1000 in sales fees. After explaining the issues to eBay the live chat team said we should get the money back as its the first issue we have asked for help on in 13 years but it was then later declined by the refund/fee team.
I have a feeling we wont get the money back but it could be worth us fighting as its not pocket change!
We had a genuine reason to end the auction and didn't leave it until the final hour to do so.
The customer service team are outsourced to some foreign country and dont really care, there just repeating themselves that they can help or appeal it.
What would the next steps be as eBay are not willing to help, or even try to.
We have had a eBay business account for 13 years, never really had any issues and pay them hundreds every month in sales fees.
We had a car listed on our account, bidding was up to about £10k however we decided to withdraw the car from sale due to it having some issues with it (the car is now parked up with a knocking engine!), we were also going on holiday for 2.5 weeks and putting people off viewing was annoying so we ended the auction with about 5 days to go so we could sort it all out when back.
We were then billed over £1000 in sales fees. After explaining the issues to eBay the live chat team said we should get the money back as its the first issue we have asked for help on in 13 years but it was then later declined by the refund/fee team.
I have a feeling we wont get the money back but it could be worth us fighting as its not pocket change!
We had a genuine reason to end the auction and didn't leave it until the final hour to do so.
The customer service team are outsourced to some foreign country and dont really care, there just repeating themselves that they can help or appeal it.
What would the next steps be as eBay are not willing to help, or even try to.
A grand fees is nuts, amazed anyone auctions cars on eBay. Not as if they do anything in terms of curating the advert.
I presume you've read the terms and conditions about cancelling the auction early and the fees charged? I guess that this is covered and that they are within their rights to do this?
What you need to do is speak to someone in the Ireland call centre or speak to them on the eBay for business Facebook page, you'll get someone who is more helpful than the Philippines call centre.
I presume you've read the terms and conditions about cancelling the auction early and the fees charged? I guess that this is covered and that they are within their rights to do this?
What you need to do is speak to someone in the Ireland call centre or speak to them on the eBay for business Facebook page, you'll get someone who is more helpful than the Philippines call centre.
Final value fees are capped at £40 for a business seller in their vehicles categories
https://www.ebay.co.uk/help/selling/fees-credits-i...
Did you have it listed in the correct category?
https://www.ebay.co.uk/help/selling/fees-credits-i...
Did you have it listed in the correct category?
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