my original profile isn't working.

[Leggerly]

Hello,I was signed out of my original profile last week and am now unable to sign back in. It is saying the password isn't recognised. Trying to reset it isn't working as the email isn't being sent... Unless i used a now defunct address from 2006. Is there anyway I can get back onto my old profile and delete this one please?

[Big Al.]

I have flagged this up with the techies, also found your original profile so will flag that as well, it's the weekend so not too sure it won't be sorted until Monday.

[Leggerly]

Thanks very much

[Big Al.]

[frankreebig]

Hi,
That definitely sounds frustrating. If the password reset emails aren’t coming through, and the original email might be inactive, your best option is to contact the support team directly. They can help you recover your old account or assist in deleting this one.

When you reach out, try to include any details you remember like your old username, possible email addresses, or when you created the account. Just make sure to contact them through the official support page and not post personal info publicly.

Hope it gets sorted out for you soon.