Etron Coolant Leak
Discussion
Hello everyone,
Looking for some advice. I have a 2020 Audi Etron and it was purchased from a car supermarket type dealer. Dealer said they serviced it and updated the car and app so next service is shown as 2026.
I had the car in for some extended warranty work and Audi flagged that the rear coolant cartridge had not been changed and the brake fluid service was not carried out. Contacted the dealer I bought it from and they agreed to do the coolant cartridge replacement and would pay Audi to do so.
Booked the car into Audi and while in the workshop it developed an electrical warning light that rendered the car undriveable.
I have Audis extended warranty and originally the dealer was saying that they didn’t think the warranty would cover it as the coolant cartridge had not been changed. After investigation it’s the front motor that has failed due to coolant getting through the internal seals.
Dealer then threw doubt on the selling dealer having done the inspection service and checked the front motor coolant drain plug. I believe they have done this and the selling dealer confirmed. They sent an internal invoice as proof showing they ordered an inspection service and pollen filter. Audi dealer said this wasn’t sufficient and submitted the extended warranty claim saying the car had not been serviced to manufacturer specifications.
Extended warranty team came back asking for more information on the services. So Audi dealer sent on the car service history and the invoice from selling dealer. They responded saying they want to send out their own engineer to inspect the motor.
Do you think it’s a positive sign that they have reviewed the service information and then decided to send out their engineer? As it’s at their expense they are sending the engineer out so would they go to that expense if they are planning on rejecting the claim based on a technicality?
Extremely anxious about this as I believe the repair can be around £10k and it’s causing me a lot of stress thinking about it
Any advice or suggestions would be greatly appreciated
Looking for some advice. I have a 2020 Audi Etron and it was purchased from a car supermarket type dealer. Dealer said they serviced it and updated the car and app so next service is shown as 2026.
I had the car in for some extended warranty work and Audi flagged that the rear coolant cartridge had not been changed and the brake fluid service was not carried out. Contacted the dealer I bought it from and they agreed to do the coolant cartridge replacement and would pay Audi to do so.
Booked the car into Audi and while in the workshop it developed an electrical warning light that rendered the car undriveable.
I have Audis extended warranty and originally the dealer was saying that they didn’t think the warranty would cover it as the coolant cartridge had not been changed. After investigation it’s the front motor that has failed due to coolant getting through the internal seals.
Dealer then threw doubt on the selling dealer having done the inspection service and checked the front motor coolant drain plug. I believe they have done this and the selling dealer confirmed. They sent an internal invoice as proof showing they ordered an inspection service and pollen filter. Audi dealer said this wasn’t sufficient and submitted the extended warranty claim saying the car had not been serviced to manufacturer specifications.
Extended warranty team came back asking for more information on the services. So Audi dealer sent on the car service history and the invoice from selling dealer. They responded saying they want to send out their own engineer to inspect the motor.
Do you think it’s a positive sign that they have reviewed the service information and then decided to send out their engineer? As it’s at their expense they are sending the engineer out so would they go to that expense if they are planning on rejecting the claim based on a technicality?
Extremely anxious about this as I believe the repair can be around £10k and it’s causing me a lot of stress thinking about it
Any advice or suggestions would be greatly appreciated
There was a similar thread here not so long ago with regards coolant change where someone’s friend had bought a car supposedly also serviced accordingly.
Not sure on the total outcome but worth a search
Good luck - quick question, have you legal cover as included on your home insurance should it become a case of pitting the supermarket against the audi dealer ? Some muscle may help
Meanwhile of course you’re still off the road so sympathy there as if your Audi dealer is anything like mine they say their next courtesy car available is 2026!
Not sure on the total outcome but worth a search
Good luck - quick question, have you legal cover as included on your home insurance should it become a case of pitting the supermarket against the audi dealer ? Some muscle may help
Meanwhile of course you’re still off the road so sympathy there as if your Audi dealer is anything like mine they say their next courtesy car available is 2026!
PushedDover said:
There was a similar thread here not so long ago with regards coolant change where someone s friend had bought a car supposedly also serviced accordingly.
Not sure on the total outcome but worth a search
Good luck - quick question, have you legal cover as included on your home insurance should it become a case of pitting the supermarket against the audi dealer ? Some muscle may help
Meanwhile of course you re still off the road so sympathy there as if your Audi dealer is anything like mine they say their next courtesy car available is 2026!
Yes I have legal cover in my home insurance. Nearly identical with the courtesy car. Nothing available for the foreseeable Not sure on the total outcome but worth a search
Good luck - quick question, have you legal cover as included on your home insurance should it become a case of pitting the supermarket against the audi dealer ? Some muscle may help
Meanwhile of course you re still off the road so sympathy there as if your Audi dealer is anything like mine they say their next courtesy car available is 2026!
Here's the other thread on the same subject that was referred to earlier,
https://www.pistonheads.com/gassing/topic.asp?h=0&...
https://www.pistonheads.com/gassing/topic.asp?h=0&...
Edited by cuprabob on Saturday 26th July 21:27
Donbarto5 said:
Hello everyone,
Looking for some advice. I have a 2020 Audi Etron and it was purchased from a car supermarket type dealer. Dealer said they serviced it and updated the car and app so next service is shown as 2026.
I had the car in for some extended warranty work and Audi flagged that the rear coolant cartridge had not been changed and the brake fluid service was not carried out. Contacted the dealer I bought it from and they agreed to do the coolant cartridge replacement and would pay Audi to do so.
Booked the car into Audi and while in the workshop it developed an electrical warning light that rendered the car undriveable.
I have Audis extended warranty and originally the dealer was saying that they didn t think the warranty would cover it as the coolant cartridge had not been changed. After investigation it s the front motor that has failed due to coolant getting through the internal seals.
Dealer then threw doubt on the selling dealer having done the inspection service and checked the front motor coolant drain plug. I believe they have done this and the selling dealer confirmed. They sent an internal invoice as proof showing they ordered an inspection service and pollen filter. Audi dealer said this wasn t sufficient and submitted the extended warranty claim saying the car had not been serviced to manufacturer specifications.
Extended warranty team came back asking for more information on the services. So Audi dealer sent on the car service history and the invoice from selling dealer. They responded saying they want to send out their own engineer to inspect the motor.
Do you think it s a positive sign that they have reviewed the service information and then decided to send out their engineer? As it s at their expense they are sending the engineer out so would they go to that expense if they are planning on rejecting the claim based on a technicality?
Extremely anxious about this as I believe the repair can be around £10k and it s causing me a lot of stress thinking about it
Any advice or suggestions would be greatly appreciated
This service they did - was it some tyre black on the side walls and top the washer bottle up?Looking for some advice. I have a 2020 Audi Etron and it was purchased from a car supermarket type dealer. Dealer said they serviced it and updated the car and app so next service is shown as 2026.
I had the car in for some extended warranty work and Audi flagged that the rear coolant cartridge had not been changed and the brake fluid service was not carried out. Contacted the dealer I bought it from and they agreed to do the coolant cartridge replacement and would pay Audi to do so.
Booked the car into Audi and while in the workshop it developed an electrical warning light that rendered the car undriveable.
I have Audis extended warranty and originally the dealer was saying that they didn t think the warranty would cover it as the coolant cartridge had not been changed. After investigation it s the front motor that has failed due to coolant getting through the internal seals.
Dealer then threw doubt on the selling dealer having done the inspection service and checked the front motor coolant drain plug. I believe they have done this and the selling dealer confirmed. They sent an internal invoice as proof showing they ordered an inspection service and pollen filter. Audi dealer said this wasn t sufficient and submitted the extended warranty claim saying the car had not been serviced to manufacturer specifications.
Extended warranty team came back asking for more information on the services. So Audi dealer sent on the car service history and the invoice from selling dealer. They responded saying they want to send out their own engineer to inspect the motor.
Do you think it s a positive sign that they have reviewed the service information and then decided to send out their engineer? As it s at their expense they are sending the engineer out so would they go to that expense if they are planning on rejecting the claim based on a technicality?
Extremely anxious about this as I believe the repair can be around £10k and it s causing me a lot of stress thinking about it
Any advice or suggestions would be greatly appreciated
It was my mate in the quoted post, it’s an Audi approved used car that was / wasn’t serviced before collection. The rear motor failed as cartridge not emptied and it’s been off the road 2 months with the dealer and Audi not accepting responsibility. Yes they sent an engineer out as well.
Still unresolved.
Still unresolved.
DSLiverpool said:
It was my mate in the quoted post, it s an Audi approved used car that was / wasn t serviced before collection. The rear motor failed as cartridge not emptied and it s been off the road 2 months with the dealer and Audi not accepting responsibility. Yes they sent an engineer out as well.
Still unresolved.
It’s terrible they are using that to get out of it given a full rear collection cartridge is a symptom of the problem not the cause! Still unresolved.
I had heard Audi were refusing rear motor replacements based on this. Which is terrible.
I am hoping because mine is the front motor and there is no collection cartridge to change on the front that it’s a more positive outcome.
Do you know how long it took for the engineer to come out to check?
Really sorry about your friend and hope they get a solution
uktrailmonster said:
I would never buy a used EV outside of the native manufacturer dealer network.
It's fine as long as you've done your research and confirmed the right work has been completed at the right intervals. Bought ours from a third party dealer for a significant saving against approved but checked beforehand that all of the servicing + additional work was up to date. Then put an official warranty on it.Previous posters bought approved and still had the issue so appears to make no difference if you don't confirm the details.
SWoll said:
It's fine as long as you've done your research and confirmed the right work has been completed at the right intervals. Bought ours from a third party dealer for a significant saving against approved but checked beforehand that all of the servicing + additional work was up to date. Then put an official warranty on it.
Previous posters bought approved and still had the issue so appears to make no difference if you don't confirm the details.
With digital service records it’s a lottery.Previous posters bought approved and still had the issue so appears to make no difference if you don't confirm the details.
Is changing the coolant cartridge part of the standard service or one of those VW Group ‘additional items’? You’d need the service invoices to be sure as work often isn’t shown correctly on the digital system.
SWoll said:
uktrailmonster said:
I would never buy a used EV outside of the native manufacturer dealer network.
It's fine as long as you've done your research and confirmed the right work has been completed at the right intervals. Bought ours from a third party dealer for a significant saving against approved but checked beforehand that all of the servicing + additional work was up to date. Then put an official warranty on it.Previous posters bought approved and still had the issue so appears to make no difference if you don't confirm the details.
As soon as 3rd party dealers are involved, it gives the manufacturer someone else to blame in a warranty claim where it becomes apparent that something was missed during service. The paperwork might well show a part was serviced when it clearly wasn’t when inspected following a warranty claim.
Honestly, what a nightmare, theres always something isn't there.
Just when you thought EVs were virtually maintenance free and all of your life problems were solved, along comes Audi with their own version of Ford's Eco-boom wet belt issue, or Porsche's IMS bearing problems.
I'd never heard of this before but reading up, there's a few horror stories out there.
Are these cartridge-changing motors the same as those used in the Macan?
Just when you thought EVs were virtually maintenance free and all of your life problems were solved, along comes Audi with their own version of Ford's Eco-boom wet belt issue, or Porsche's IMS bearing problems.
I'd never heard of this before but reading up, there's a few horror stories out there.
Are these cartridge-changing motors the same as those used in the Macan?
Cobnapint said:
Honestly, what a nightmare, theres always something isn't there.
Just when you thought EVs were virtually maintenance free and all of your life problems were solved, along comes Audi with their own version of Ford's Eco-boom wet belt issue, or Porsche's IMS bearing problems.
I'd never heard of this before but reading up, there's a few horror stories out there.
Are these cartridge-changing motors the same as those used in the Macan?
I've been looking forward to EVs if only that rip-off servicing dealers were going get their arses handed to them, but it turns out they're adding trumped up work and making servicing an even more bonkers cost (for the work done) than it is for ICE cars.Just when you thought EVs were virtually maintenance free and all of your life problems were solved, along comes Audi with their own version of Ford's Eco-boom wet belt issue, or Porsche's IMS bearing problems.
I'd never heard of this before but reading up, there's a few horror stories out there.
Are these cartridge-changing motors the same as those used in the Macan?
Different make, but had a nightmare with our new Hyundai EV as one of the reasons for choosing it was 2yr/20K service intervals - only to find dealers are absolutely adamant it needs an interim service. It's taken months to establish that it doesn't but Hyunda UK said they won't honour the body/paint warranty unless it's seen by a dealer annually.
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