Right to request a repair?
Discussion
Today a purchased a car from a 2nd hand dealership. I didn’t notice until I got home that the Nearside side skirt was coming away from the sill slightly.
I had a look under the car and it looks like some lemon has jacked it up on the side skirt itself and dented the sill from underneath.
The dealership did not mention this on the initial enquiry, despite me asking for a thorough account of any imperfections.
Am I within my rights to request a repair at their expense?
I would rather not reject the car because it’s in great condition and history other than this potentially superficial but annoying damage.
Thanks.
I had a look under the car and it looks like some lemon has jacked it up on the side skirt itself and dented the sill from underneath.
The dealership did not mention this on the initial enquiry, despite me asking for a thorough account of any imperfections.
Am I within my rights to request a repair at their expense?
I would rather not reject the car because it’s in great condition and history other than this potentially superficial but annoying damage.
Thanks.
The CRA is a bit vague ‘If you bought your car after 01 October 2015, the Consumer Rights Act 2015 applies. This means that, when you buy the vehicle, it has to be of satisfactory quality, fit for purpose and as described.
Within the first 30 days, if there’s a problem that means your car doesn’t meet these standards, it develops a serious fault or you find that it isn’t what was advertised to you, you can raise this with the seller and ask for your money back. In this instance, you will be entitled to a full refund.’
Within the first 30 days, if there’s a problem that means your car doesn’t meet these standards, it develops a serious fault or you find that it isn’t what was advertised to you, you can raise this with the seller and ask for your money back. In this instance, you will be entitled to a full refund.’
Yeah I have a feeling they will try and worm their way out of it. Shame really as it really takes the shine of a great car. Guaranteed most people wouldn’t notice it but it’s enough to bug me. I will get my local bodyshop to take a look and see if they think the damage is caused by a collision or by a numpty with a trolley jack…
Unless it was a distance sale, then pretty much no cosmetic defects would be covered. Underbody damage may be a different matter, but then if it doesn't affect the function of the car?
And asking a secondhand car dealer to list all the imperfections of a car, is so incredibly vague I don't think it could be used as a valid reason to demand a repair/replacement/refund.
And asking a secondhand car dealer to list all the imperfections of a car, is so incredibly vague I don't think it could be used as a valid reason to demand a repair/replacement/refund.
BunkMoreland said:
robemcdonald said:
Unless the advert stated there wasn t any panel damage
I do love posters on PH with no specific knowledge posting with extreme confidence
it was obviously a supposition. How do you know with 'extreme confidence' that it wasn't miss sold ?
Its a question for the OP, what did the advert say ?
For anyone interested in this sort of thing there are quite a few youtube channels run by dealers.
I quite like one called "the logbook" I was really surprised by the sort of work people come back with and what they are forced into doing for free.
Its seemingly worse for the dealer if the car is purchased on finance too.
Nothing is said with "supreme confidence" though.
I quite like one called "the logbook" I was really surprised by the sort of work people come back with and what they are forced into doing for free.
Its seemingly worse for the dealer if the car is purchased on finance too.
Nothing is said with "supreme confidence" though.
Maybe it's because I'm old, but sometimes if I buy a car, not by force, having had the chance to have a good look at it, poke it, kick the tyres and use my diagnostic tool on it. If, after all of that, I make a considered decision to buy it and then subsequently spot a ding, dent, scratch or whatever, I just kick myself for not spotting it and either fix it immediately or make a note to fix it in the future. I wouldn't blame the dealer, I'd blame myself for not spotting it, perhaps because I don't trust what a dealer says about a secondhand car in the first place. But I can see why buyers would.
Bar the sarcastic comments, some valid points have been raised.
As with most adverts nowadays there wasn’t any detail on the condition. I’m about 1.5hours away and couldn’t find time to view it so was given a video tour where the salesperson was detailed with any of the imperfections on the car but conveniently they didn’t show that area of damage.
It is really clean with unbelievable service history which was enough to convince me it was a good one. So I put a deposit down.
To cut a long story short I argued my point and they eventually offered me the option to return the car.
Before considering that I took the car down to a very reputable bodyshop local to me and got them to take a look to make sure it wasn’t accident damage. He pointed out the circular cup mark under the side skirt trim evidencing it had indeed been incorrectly jacked up causing the issue. He should be able to make it straight again in a day.
I fed this back to the garage and they weren’t willing to contribute a penny towards it but would still accept a return! Where is the logic in that??
Anyway I have decided to keep it and get the damaged repaired at my own expense. Lesson learnt!
As with most adverts nowadays there wasn’t any detail on the condition. I’m about 1.5hours away and couldn’t find time to view it so was given a video tour where the salesperson was detailed with any of the imperfections on the car but conveniently they didn’t show that area of damage.
It is really clean with unbelievable service history which was enough to convince me it was a good one. So I put a deposit down.
To cut a long story short I argued my point and they eventually offered me the option to return the car.
Before considering that I took the car down to a very reputable bodyshop local to me and got them to take a look to make sure it wasn’t accident damage. He pointed out the circular cup mark under the side skirt trim evidencing it had indeed been incorrectly jacked up causing the issue. He should be able to make it straight again in a day.
I fed this back to the garage and they weren’t willing to contribute a penny towards it but would still accept a return! Where is the logic in that??
Anyway I have decided to keep it and get the damaged repaired at my own expense. Lesson learnt!
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