How long is reasonable for garage to repair car.
Discussion
Hi all,
you may remember that my car was smoking quite a bit and using oil. Ive been in touch with the garage I bought it from and they agreed to have it back and repair it as I had had it under 6 months (More like two months at the time)
I took the car back to them on the Saturday and was told by the managing director it was going off to a garage on the Monday to be repaired. He said it could be about two weeks which I wasn't happy about but agreed too.
Fast forward to today which is just over the two week point and its still not fixed and Im not getting any joy from them.
Apparently it didn't go to a garage but a mobile mechanic looked at it and diagnosed a faulty turbo which was then sent off (sounds like it was sat for just under a week not being looked at)
Turbo was sent off early last week and after trying to speak to the manager today I got a message back saying the turbo has been sent off and they are waiting for it to come back.
They haven't even mentioned the other two issues that needed looking at which was a faulty headlight levelling motor and knocking from the front suspension. They also don't respond to my emails asking about them either?
At this point I don't know when I'm getting my car back.
How long would you say is reasonable to give them to repair it before I say enough and ask for my money back?
you may remember that my car was smoking quite a bit and using oil. Ive been in touch with the garage I bought it from and they agreed to have it back and repair it as I had had it under 6 months (More like two months at the time)
I took the car back to them on the Saturday and was told by the managing director it was going off to a garage on the Monday to be repaired. He said it could be about two weeks which I wasn't happy about but agreed too.
Fast forward to today which is just over the two week point and its still not fixed and Im not getting any joy from them.
Apparently it didn't go to a garage but a mobile mechanic looked at it and diagnosed a faulty turbo which was then sent off (sounds like it was sat for just under a week not being looked at)
Turbo was sent off early last week and after trying to speak to the manager today I got a message back saying the turbo has been sent off and they are waiting for it to come back.
They haven't even mentioned the other two issues that needed looking at which was a faulty headlight levelling motor and knocking from the front suspension. They also don't respond to my emails asking about them either?
At this point I don't know when I'm getting my car back.
How long would you say is reasonable to give them to repair it before I say enough and ask for my money back?
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