Sainsbury's bank

[Austin Prefect]

I know it's changed ownership recently, but I still need to pay my Sainsbury's mastercard bill which I always did on line.

But now, as well as a password, they demand a code they claim to have sent to my phone, a code which never turns up. If I ask for it to be re-sent I get a 'there is a problem with your request please try again' message.

Is it just me or is their system totally vukked for everyone?

The instructions for contacting them are basically 'sign on to the website then...........' so given I can't sign on I'm stuck.

[Sheepshanks]

Just pay it from your bank.

[Austin Prefect]

Not comfortable doing that without something in writing saying exactly what account to pay it to and what reference to quote. Also how much to pay.

[Sheepshanks]

Your “Sainsbury's mastercard bill” will contain those details.

[C69]

Sheepshanks said:

Your “Sainsbury's mastercard bill” will contain those details.

The way I'm reading it, the OP doesn't receive paper statements, so he needs to login to view his latest bill?

[alangla]

Just got into the app fine, seems to be all working ok. All banking apps and websites can be a bit flaky on a Sunday morning though as it’s when most of the maintenance and upgrade work is done.

I can post the bank transfer details if you want, they’re shown on the Payments screen in the app.

[Sheepshanks]

C69 said:

The way I'm reading it, the OP doesn't receive paper statements, so he needs to login to view his latest bill?

Ah, so he hasn’t got a bill then. I couldn’t be done with that, I’d never remember. We get four credit card bills in the post every month, and I pay them through the bank, takes about 2 mins to pay all of them.

[Simpo Two]

We have become horribly dependent on the internet without even realising. There should aways be another way.

[alangla]

Simpo Two said:

We have become horribly dependent on the internet without even realising. There should aways be another way.

My details-> correspondence preferences-> statements-> paper only
Appears to be the route to getting paper statements with a Giro slip attached.

I agree though, every organisation does push you to electronic statements for their own cost reasons. I had previously kept a credit card with paper statements so I’d have a “bank statement” to hand for hiring vans etc, but even that’s now been replaced with a card that’s all electronic statements.

[ferret50]

Simpo Two said:

We have become horribly dependent on the internet without even realising. There should aways be another way.

We have become dependent on electricity, without that, nothing functions.

[ctdctd]

The Sainsbury's Bank web site gives you the option to try your home number if the mobile isn't working.
If that doesn’t work, it tells you to contact them including a phone number 08085 40 50 60 which is open 8am to 6pm at weekends.

Simples!

[Austin Prefect]

Eventually the code I'd asked for half an hour earlier came through on my phone so all is well. I went back in and the code worked even though I'd requested it so much earlier. Possibly someone at the bank got in at 8 discovered a glitch and/or answered the error message. Or was reading PH over their morning coffee.

[alscar]

Or could be a case of poor reception where you are ?
We did have this occasionally with codes taking a seemingly silly amount of time to come through.
Having phones switched to Wi-Fi call seems to have eradicated this.

[RC1807]

Do you have to input your phone number, or are you relying on them having the correct number?
I found my own bank told the credit card processing company the wrong phone number for me, so I couldn’t get the codes. Took a week to resolve via secure messaging!

[Austin Prefect]

RC1807 said:

Do you have to input your phone number, or are you relying on them having the correct number?
I found my own bank told the credit card processing company the wrong phone number for me, so I couldn’t get the codes. Took a week to resolve via secure messaging!

I have to input the last 3 numbers and I did get the code eventually. I prefer my 'Sainsbury IT geeks reading Pistonheads' theory.