LG TV Problem

[bad company]

I bought an LG OLED tv new in 2021. I now have a problem accessing the apps at the bottom of the screen. I click on any of them but they don’t open though I can still watch through my Freeview box. I rebooted the tv and router which fixed the problem for about an hour, then it returned.

We’re in London today so found the LG representative in Selfridges. He said ‘they all do that after 4-5 years due licensing issues with the apps’. He suggested buying a Firestick and using that.

That sounds weird to me. Any ideas?

[Regbuser]

Unfortunately, the fire stick is exactly what I had to do.
LG legacy support is s hite.

[bitchstewie]

Can't comment specifically on the LG element but it might be worth doing a factory reset on the TV?

I always take the view a TV is just a screen so budget in for an Apple TV (or FireStick or whatever) rather than rely on the TV itself for the apps as usually there are just too many compromises.

[GregK2]

LG rep is a disgrace. I bought mine in 2020 and all apps load fine and I would not be happy if that changed any time soon.

My usual go-to for these type of issues is Reddit, have seen suggestions to check firmware is up to date, holding power button on remote to hard reset and even disabling ipv6. If you have been able to fix the issue even temporarily then it seems something software related.

[bigandclever]

Update your TV software (mine is currently 23.25.45). Update (or uninstall and install) the apps that are definitely not working from the Content store (for example BBC iPlayer has just forced me to update before it would load). See what transpires.

I tend to just use a Firestick.

[bad company]

Thanks for the help guys. I’ve rebooted everything and at the moment it’s working. I wouldn’t be surprised if it failed again though.

I updated the tv’s software last Friday, it’s showing software version 04.63.20. There are no more updates available.

Edited by bad company on Sunday 31st August 20:24

[FuzzyLogic]

It’s worth checking the LG website for firmware updates for your model. Mine stopped doing auto updates a few months back and it was after a firmware update so I assume they broke it.

Downloaded the latest version from the website and installed it from USB - problem solved