Letting agent suing me (landlord) over cancellation fees
Discussion
Hello,
This is something of an update in a long-running saga I have had with an agent (who will remain nameless). I am the landlord and the property had a tenant in it. I have posted twice about this situation before, here:
https://www.pistonheads.com/gassing/topic.asp?h=0&...
https://www.pistonheads.com/gassing/topic.asp?h=0&...
The agent has been letting the property to the tenant since 2021. I have paid full management fees since then. There wasn t much that needed doing (the property and tenant have both been unproblemmatic, rent paid on time, property looked after well etc) so I gave the agent notice to end the agreement with them.
The agent has tried to charge me a cancellation fee of £1000 +vat and has refused to return the keys (a set of which I gave them at the start of the arrangement) to me, and also to move the tenant s deposit to my DPS account. He has refused to negotiate, simply demanding the fee of £1200, despite me making a counter-offer. This happened in early 2025 (i.e 10 months ago).
I reported the matter to The Property Ombudsman back in January who said then that there was nothing they could do as there is a commercial dispute.
I asked the tenant to pay rent to me directly which he has done, and the tenancy has continued very well. The tenant has since given notice and now moved out, all as per the agreement - no complaints from either side.
I requested that the agent should return the deposit in full to the tenant and (again) that they should return keys to me. The property is changing hands and I need all the keys for the new owner.
The agent refused, stating that they would do no more work on the matter until I had paid the £1200.
I contacted the TPO again, who looked at the original complaint from January and said that they hadn't handled it correctly and suggested that I should re-submit the complaint about the keys, and that the tenant should submit a separate complaint about the deposit.
I therefore eMailed the agent again, asking for the keys back and saying that I needed a final answer to pass on to the TPO. The agent responded by eMail, saying You owe use fees for early termination, so unless this is dealt with, I will not be acting on this property any further. I am being more than reasonable and it is you who is not.
20 minutes later I received an eMail from HM Courts and Tribunal Registrations saying that the agent has put in a claim against me for £1280 (£1200 + court fee of £80). I had no Letter before Action.
The good news is that the agent has also written to the tenant saying that as they are suing me in the courts then they are happy to arrange for the return of the tenant s deposit, and I understand that they have contacted the DPS to this effect.
My question is what should I do about the court action? I don t believe that the fee of £1200 is fair. The relevant part of the agreement I have with the agent is as follows:
DURATION OF AGREEMENT & TERMINATION
Fees remain due and payable should the landlord dispense with the services of the agent during the tenancy and/or if there is any extension of the tenancy agreement (whether or not this is negotiated by <TheAgent>).
FEES
The landlord will continue to pay to the company a fee equal to those stated on page 3 and above for any renewal or extension of the tenancy whether or not this is continued occupation unless otherwise negotiated with the company.
If the tenancy terminates earlier than the full term the company will refund to the landlord [or his representative] by way of credit a pro-rata proportion of the management or rent collection fee subject to the minimum fee of £600.00 inc. VAT. The refund is only applicable if the landlord [or his representative] (a) permits the company to secure alternative tenants and (b) The tenants deposit is insufficient to cover the out of pocket expenses (which include any fees already paid in advance to <TheAgent>). No refunds are payable should the landlord or tenant terminate the tenancy either by use of any break-clause or by not complying with his obligations under the terms & conditions of the agreement.
You can see a (redacted) version of the landlord-agency agreement here:
https://mega.nz/file/FRABjASB#CRDQCyGYyJCfMTMfMxBl...
My question is what should I do?
My understanding is that:
- Continuation fees such as are in the agreement are not always enforcable under Consumer Protection Law and OFT guidance says that they are unfair. The agent are trying to charge for services which they are no longer providing. However the agent is not referring to these fees in his court application; rather they are simply requesting £1200 plus £80 costs.
- This £1200 is not mentioned anywhere in the agreement.
- Withholding the keys is not allowed; they are my keys and were provided to the agent to allow them manage the tenancy. The keys weren t returned when I cancelled my agreement with the agent and have again not been returned when they were informed that the tenancy has ended.
In short, how should I play this? I will respond to the court action with the above points unless someone can tell me otherwise, and if there are any other points I should raise then I d be very grateful to hear them.
I understand that this falls under the Small Claims Court rules therefore I can t claim back any costs of a solicitor (and neither can the agent), so I d like to avoid going down this route if I can do this myself.
Thanks in advance for any help you can offer.
EDITED to tidy up formatting.
This is something of an update in a long-running saga I have had with an agent (who will remain nameless). I am the landlord and the property had a tenant in it. I have posted twice about this situation before, here:
https://www.pistonheads.com/gassing/topic.asp?h=0&...
https://www.pistonheads.com/gassing/topic.asp?h=0&...
The agent has been letting the property to the tenant since 2021. I have paid full management fees since then. There wasn t much that needed doing (the property and tenant have both been unproblemmatic, rent paid on time, property looked after well etc) so I gave the agent notice to end the agreement with them.
The agent has tried to charge me a cancellation fee of £1000 +vat and has refused to return the keys (a set of which I gave them at the start of the arrangement) to me, and also to move the tenant s deposit to my DPS account. He has refused to negotiate, simply demanding the fee of £1200, despite me making a counter-offer. This happened in early 2025 (i.e 10 months ago).
I reported the matter to The Property Ombudsman back in January who said then that there was nothing they could do as there is a commercial dispute.
I asked the tenant to pay rent to me directly which he has done, and the tenancy has continued very well. The tenant has since given notice and now moved out, all as per the agreement - no complaints from either side.
I requested that the agent should return the deposit in full to the tenant and (again) that they should return keys to me. The property is changing hands and I need all the keys for the new owner.
The agent refused, stating that they would do no more work on the matter until I had paid the £1200.
I contacted the TPO again, who looked at the original complaint from January and said that they hadn't handled it correctly and suggested that I should re-submit the complaint about the keys, and that the tenant should submit a separate complaint about the deposit.
I therefore eMailed the agent again, asking for the keys back and saying that I needed a final answer to pass on to the TPO. The agent responded by eMail, saying You owe use fees for early termination, so unless this is dealt with, I will not be acting on this property any further. I am being more than reasonable and it is you who is not.
20 minutes later I received an eMail from HM Courts and Tribunal Registrations saying that the agent has put in a claim against me for £1280 (£1200 + court fee of £80). I had no Letter before Action.
The good news is that the agent has also written to the tenant saying that as they are suing me in the courts then they are happy to arrange for the return of the tenant s deposit, and I understand that they have contacted the DPS to this effect.
My question is what should I do about the court action? I don t believe that the fee of £1200 is fair. The relevant part of the agreement I have with the agent is as follows:
DURATION OF AGREEMENT & TERMINATION
Fees remain due and payable should the landlord dispense with the services of the agent during the tenancy and/or if there is any extension of the tenancy agreement (whether or not this is negotiated by <TheAgent>).
FEES
The landlord will continue to pay to the company a fee equal to those stated on page 3 and above for any renewal or extension of the tenancy whether or not this is continued occupation unless otherwise negotiated with the company.
If the tenancy terminates earlier than the full term the company will refund to the landlord [or his representative] by way of credit a pro-rata proportion of the management or rent collection fee subject to the minimum fee of £600.00 inc. VAT. The refund is only applicable if the landlord [or his representative] (a) permits the company to secure alternative tenants and (b) The tenants deposit is insufficient to cover the out of pocket expenses (which include any fees already paid in advance to <TheAgent>). No refunds are payable should the landlord or tenant terminate the tenancy either by use of any break-clause or by not complying with his obligations under the terms & conditions of the agreement.
You can see a (redacted) version of the landlord-agency agreement here:
https://mega.nz/file/FRABjASB#CRDQCyGYyJCfMTMfMxBl...
My question is what should I do?
My understanding is that:
- Continuation fees such as are in the agreement are not always enforcable under Consumer Protection Law and OFT guidance says that they are unfair. The agent are trying to charge for services which they are no longer providing. However the agent is not referring to these fees in his court application; rather they are simply requesting £1200 plus £80 costs.
- This £1200 is not mentioned anywhere in the agreement.
- Withholding the keys is not allowed; they are my keys and were provided to the agent to allow them manage the tenancy. The keys weren t returned when I cancelled my agreement with the agent and have again not been returned when they were informed that the tenancy has ended.
In short, how should I play this? I will respond to the court action with the above points unless someone can tell me otherwise, and if there are any other points I should raise then I d be very grateful to hear them.
I understand that this falls under the Small Claims Court rules therefore I can t claim back any costs of a solicitor (and neither can the agent), so I d like to avoid going down this route if I can do this myself.
Thanks in advance for any help you can offer.
EDITED to tidy up formatting.
Edited by 2Btoo on Wednesday 10th September 12:28
Defend the claim
No letter before action should be looked at dimly by the judge
Make sure to send paperwork saying you are defending back now
Could try to get it struck out if no cause of action in the claim
Be prepared to go to court (in a year) - nothing to fear except injustice
Maybe counterclaim immediately for the keys, any other losses etc.
No letter before action should be looked at dimly by the judge
Make sure to send paperwork saying you are defending back now
Could try to get it struck out if no cause of action in the claim
Be prepared to go to court (in a year) - nothing to fear except injustice
Maybe counterclaim immediately for the keys, any other losses etc.
Peterpetrole said:
Defend the claim
No letter before action should be looked at dimly by the judge
Make sure to send paperwork saying you are defending back now
Could try to get it struck out if no cause of action in the claim
Be prepared to go to court (in a year) - nothing to fear except injustice
Maybe counterclaim immediately for the keys, any other losses etc.
Counterclaim would incur fees?No letter before action should be looked at dimly by the judge
Make sure to send paperwork saying you are defending back now
Could try to get it struck out if no cause of action in the claim
Be prepared to go to court (in a year) - nothing to fear except injustice
Maybe counterclaim immediately for the keys, any other losses etc.
I would defend, especially as I believe Court apointed Mediation is mandatory now and even if you lose in the end, it won't be costing you money only your time........ but you will have the opportunity to point out the EA's unnacceptable behaviour!
Take it to court and screw them !
Some agents are knobs. I had to physically threaten one who was trying to steal our son's wife's house by manipulating and thus blocking the removal of a tenant then getting the a 'friend' to offer far below market value for the house due to the adverse sitting tenant.
He didn't even know what a Tenant secure deposit scheme was, let alone put any money in one.
Grrr, still annoys me now.
Some agents are knobs. I had to physically threaten one who was trying to steal our son's wife's house by manipulating and thus blocking the removal of a tenant then getting the a 'friend' to offer far below market value for the house due to the adverse sitting tenant.
He didn't even know what a Tenant secure deposit scheme was, let alone put any money in one.
Grrr, still annoys me now.
2Btoo said:
Thanks for the answers.
One point I should probably add: the agent is a business and I am a private individual. (Strictly speaking, the agreement is between the agent and me and my wife, but the court action is only against me as I am the one dealing with it.)
Whaoh......her name on the contract as well ????????????? IANAL but she needs to be added to the Claim if it is on the contract.......EA sounds like a chancer to me.........One point I should probably add: the agent is a business and I am a private individual. (Strictly speaking, the agreement is between the agent and me and my wife, but the court action is only against me as I am the one dealing with it.)
ETA I recently had a not too dissimilar claim with an EA / Landlord and forgot to add my wife initially so had to add her later...costs were same as making the initial claim.......oh and I won as a LIP and got 'some costs back' but not the cost of adding her as it was my 'error'
Edited by LimmerickLad on Wednesday 10th September 12:47
This looks like a simple contract dispute and my grokking of the contract (and knowledge of agent contracts) suggests that you are in breach.
Fees were basically due to the agent for the duration of the period the tenant was in the property. You signed a contract to that effect and you can’t just decide to stop paying them because it feels like a lot of money for zero work.
Agent has offered a sum to settle; you didn’t take it so now they’ve taken the legal route. You can settle now or submit your defence, but if you take the latter route you’ll need something a bit more substantial than what you’ve offered up so far.
TL;DR pay to settle now, offset the costs against income, next time be a bit more savvy about what you sign. And use OpenRent.
Fees were basically due to the agent for the duration of the period the tenant was in the property. You signed a contract to that effect and you can’t just decide to stop paying them because it feels like a lot of money for zero work.
Agent has offered a sum to settle; you didn’t take it so now they’ve taken the legal route. You can settle now or submit your defence, but if you take the latter route you’ll need something a bit more substantial than what you’ve offered up so far.
TL;DR pay to settle now, offset the costs against income, next time be a bit more savvy about what you sign. And use OpenRent.
"Fees remain due and payable should the landlord dispense with the services of the agent during the tenancy and/or if there is any extension of the tenancy agreement (whether or not this is negotiated by"
Appears you owe the letting agency some fees, how much do you calculate it to be? If it's around £1k or more, I would pay up, and chalk it up as a lesson learnt
Appears you owe the letting agency some fees, how much do you calculate it to be? If it's around £1k or more, I would pay up, and chalk it up as a lesson learnt
Please note I'm a Landlord and not legally qualified so I'm only offering an opinion
The tenant issue is now resolved and while the agent behaved poorly it's pretty much irrelevant to the claim against you.
As far as I can tell you willingly signed the contract and then broke it. Your defence seems to be, they weren't doing enough work to justify the fee so I unilaterally terminated the contract. Which as already pointed out isn't going to go well for you.
Unless you can offer some reason like, missed property inspections, them being uncontactable or some breach in the contract I think you will end up losing in my opinion.
You could potentially counter claim for having to change the locks but as much as you don't want to I would be trying to settle at mediation and save as much as you can.
The tenant issue is now resolved and while the agent behaved poorly it's pretty much irrelevant to the claim against you.
As far as I can tell you willingly signed the contract and then broke it. Your defence seems to be, they weren't doing enough work to justify the fee so I unilaterally terminated the contract. Which as already pointed out isn't going to go well for you.
Unless you can offer some reason like, missed property inspections, them being uncontactable or some breach in the contract I think you will end up losing in my opinion.
You could potentially counter claim for having to change the locks but as much as you don't want to I would be trying to settle at mediation and save as much as you can.
Long term landlord here, and my family have owned rental properties since before I was born.
When you terminate a contract, it is quite common that some clauses remain in force for some time afterwards. These may be about royalty payments, commission due, confidentiality, non-competition, etc. Just because you've terminated a business relation doesn't mean that the entire contract is suddenly null and void, and no more commission is due to the letting agent who procured your tenant.
You're in breach of what are pretty much standard terms in any letting agency contracts. You owe them their fee for the period you've decided unilaterally that you're not going to pay. If they're returning the deposit to the tenant, they've completed their legal duty to them and you're on a loser at the court. If you've already had lots of emails back and forth, I guess they may point to any one of those and say that one of them informs you that they may take court action, which would then be your letter before action. I'm not 100% sure about the legality of holding on to the key, but my take is this: they would claim that it's their only leverage on you to get you to pay a just debt which you are failing to do. They do not intend to permanently deprive you of it and you have it to them willingly, so it's not theft, robbery, stealing etc., so it's only a civil dispute.
Personally, I wouldn't be in your position because I understand the implications of contracts I sign and abide by them. However, if I was in your situation, I would be offering to compromise and find the lowest fee which will pacify the aggrieved agent and comply with the contract before this gets to court.
When you terminate a contract, it is quite common that some clauses remain in force for some time afterwards. These may be about royalty payments, commission due, confidentiality, non-competition, etc. Just because you've terminated a business relation doesn't mean that the entire contract is suddenly null and void, and no more commission is due to the letting agent who procured your tenant.
You're in breach of what are pretty much standard terms in any letting agency contracts. You owe them their fee for the period you've decided unilaterally that you're not going to pay. If they're returning the deposit to the tenant, they've completed their legal duty to them and you're on a loser at the court. If you've already had lots of emails back and forth, I guess they may point to any one of those and say that one of them informs you that they may take court action, which would then be your letter before action. I'm not 100% sure about the legality of holding on to the key, but my take is this: they would claim that it's their only leverage on you to get you to pay a just debt which you are failing to do. They do not intend to permanently deprive you of it and you have it to them willingly, so it's not theft, robbery, stealing etc., so it's only a civil dispute.
Personally, I wouldn't be in your position because I understand the implications of contracts I sign and abide by them. However, if I was in your situation, I would be offering to compromise and find the lowest fee which will pacify the aggrieved agent and comply with the contract before this gets to court.
QuickQuack said:
Long term landlord here, and my family have owned rental properties since before I was born.
When you terminate a contract, it is quite common that some clauses remain in force for some time afterwards. These may be about royalty payments, commission due, confidentiality, non-competition, etc. Just because you've terminated a business relation doesn't mean that the entire contract is suddenly null and void, and no more commission is due to the letting agent who procured your tenant.
You're in breach of what are pretty much standard terms in any letting agency contracts. You owe them their fee for the period you've decided unilaterally that you're not going to pay. If they're returning the deposit to the tenant, they've completed their legal duty to them and you're on a loser at the court. If you've already had lots of emails back and forth, I guess they may point to any one of those and say that one of them informs you that they may take court action, which would then be your letter before action. I'm not 100% sure about the legality of holding on to the key, but my take is this: they would claim that it's their only leverage on you to get you to pay a just debt which you are failing to do. They do not intend to permanently deprive you of it and you have it to them willingly, so it's not theft, robbery, stealing etc., so it's only a civil dispute.
Personally, I wouldn't be in your position because I understand the implications of contracts I sign and abide by them. However, if I was in your situation, I would be offering to compromise and find the lowest fee which will pacify the aggrieved agent and comply with the contract before this gets to court.
Having looked at the terms, then I would agree with this assessment.When you terminate a contract, it is quite common that some clauses remain in force for some time afterwards. These may be about royalty payments, commission due, confidentiality, non-competition, etc. Just because you've terminated a business relation doesn't mean that the entire contract is suddenly null and void, and no more commission is due to the letting agent who procured your tenant.
You're in breach of what are pretty much standard terms in any letting agency contracts. You owe them their fee for the period you've decided unilaterally that you're not going to pay. If they're returning the deposit to the tenant, they've completed their legal duty to them and you're on a loser at the court. If you've already had lots of emails back and forth, I guess they may point to any one of those and say that one of them informs you that they may take court action, which would then be your letter before action. I'm not 100% sure about the legality of holding on to the key, but my take is this: they would claim that it's their only leverage on you to get you to pay a just debt which you are failing to do. They do not intend to permanently deprive you of it and you have it to them willingly, so it's not theft, robbery, stealing etc., so it's only a civil dispute.
Personally, I wouldn't be in your position because I understand the implications of contracts I sign and abide by them. However, if I was in your situation, I would be offering to compromise and find the lowest fee which will pacify the aggrieved agent and comply with the contract before this gets to court.
Fees are payable until the termination of the tenancy and therefore the agreement cannot be cancelled until that occurs.
IANAL although imo, you would be unlikely to win should it get to court.
ExBoringVolvoDriver said:
Having looked at the terms, then I would agree with this assessment.
Fees are payable until the termination of the tenancy and therefore the agreement cannot be cancelled until that occurs.
IANAL although imo, you would be unlikely to win should it get to court.
Agreed but, other than being Ordered to pay the contract fees + Court fee, I can't see OP has much to lose either.......whereas the Agent may incur further unrecoverable costs........If I were the OP I'd make a low-ball offer to settle and increase offer at mediation IANAL either but I think I'd takke the gamble myself.Fees are payable until the termination of the tenancy and therefore the agreement cannot be cancelled until that occurs.
IANAL although imo, you would be unlikely to win should it get to court.
Has the OP stated whether his wife has been added to the claim yet? I would think that could be akward for the Agent as well if she's not been named as a Defendant on the Claim form but is named on the rental contracted.
LimmerickLad said:
ExBoringVolvoDriver said:
Having looked at the terms, then I would agree with this assessment.
Fees are payable until the termination of the tenancy and therefore the agreement cannot be cancelled until that occurs.
IANAL although imo, you would be unlikely to win should it get to court.
Agreed but, other than being Ordered to pay the contract fees + Court fee, I can't see OP has much to lose either.......whereas the Agent may incur further unrecoverable costs........If I were the OP I'd make a low-ball offer to settle and increase offer at mediation IANAL either but I think I'd takke the gamble myself.Fees are payable until the termination of the tenancy and therefore the agreement cannot be cancelled until that occurs.
IANAL although imo, you would be unlikely to win should it get to court.
Has the OP stated whether his wife has been added to the claim yet? I would think that could be akward for the Agent as well if she's not been named as a Defendant on the Claim form but is named on the rental contracted.
The only risk is that the EA refuses to accept the offer at mediation which could, from what I am reading for a likely court case that we may be instigating against a roofing company , leave the OP open to pay some costs if he has deliberately failed to cooperate.
I guess is depends on how bloody minded the EA is and whether they want to spend the money!
2Btoo said:
I reported the matter to The Property Ombudsman back in January who said then that there was nothing they could do as there is a commercial dispute.
....
My understanding is that:
- Continuation fees such as are in the agreement are not always enforcable under Consumer Protection Law...
As the Ombudsman has said this is a commercial dispute then I doubt Consumer Protection Law applies. I suspect you and your wife will be regarded as sole traders and the EA is obviously a business.....
My understanding is that:
- Continuation fees such as are in the agreement are not always enforcable under Consumer Protection Law...
ExBoringVolvoDriver said:
LimmerickLad said:
ExBoringVolvoDriver said:
Having looked at the terms, then I would agree with this assessment.
Fees are payable until the termination of the tenancy and therefore the agreement cannot be cancelled until that occurs.
IANAL although imo, you would be unlikely to win should it get to court.
Agreed but, other than being Ordered to pay the contract fees + Court fee, I can't see OP has much to lose either.......whereas the Agent may incur further unrecoverable costs........If I were the OP I'd make a low-ball offer to settle and increase offer at mediation IANAL either but I think I'd takke the gamble myself.Fees are payable until the termination of the tenancy and therefore the agreement cannot be cancelled until that occurs.
IANAL although imo, you would be unlikely to win should it get to court.
Has the OP stated whether his wife has been added to the claim yet? I would think that could be akward for the Agent as well if she's not been named as a Defendant on the Claim form but is named on the rental contracted.
The only risk is that the EA refuses to accept the offer at mediation which could, from what I am reading for a likely court case that we may be instigating against a roofing company , leave the OP open to pay some costs if he has deliberately failed to cooperate.
I guess is depends on how bloody minded the EA is and whether they want to spend the money!
I think the contract term here is reasonable.
EAs have a lot of up front cost in finding a tenant for a property - they have to advertise it, walk people round, do checks, give the LL advice, etc etc. When I had a BTL I used to use an agency just for this (not for ongoing management) and the fee was typically around a month's rent, vs 20% (or whatever) of the rent and no up-front for ongoing management of the property.
The EA needs a way to stop people choosing the ongoing management then cancelling after 1 month, so stating that you have to continue the ongoing management for as long as the tenant is in situ is reasonable. An exit fee which is the same as the "upfront finders fee, no ongoing management" is high, but also not unreasonable imo.
EAs have a lot of up front cost in finding a tenant for a property - they have to advertise it, walk people round, do checks, give the LL advice, etc etc. When I had a BTL I used to use an agency just for this (not for ongoing management) and the fee was typically around a month's rent, vs 20% (or whatever) of the rent and no up-front for ongoing management of the property.
The EA needs a way to stop people choosing the ongoing management then cancelling after 1 month, so stating that you have to continue the ongoing management for as long as the tenant is in situ is reasonable. An exit fee which is the same as the "upfront finders fee, no ongoing management" is high, but also not unreasonable imo.
5lab said:
I think the contract term here is reasonable.
The EA needs a way to stop people choosing the ongoing management then cancelling after 1 month, so stating that you have to continue the ongoing management for as long as the tenant is in situ is reasonable. An exit fee which is the same as the "upfront finders fee, no ongoing management" is high, but also not unreasonable imo.
As I said earlier, the OP is pretty much banged to rights here. We don't know how much longer the tenant will be in residence, nor what the agent's monthly fee was (typically 12%-15%), so we can only estimate what the agent's settlement figure is worth in comparison to otherwise lost income. But if you assume the tenant will be there another 12 months, and the monthly rent is £1000, then that's £1500+VAT the agent would be entitled to. So their offer of £1000+VAT looks pretty reasonable.The EA needs a way to stop people choosing the ongoing management then cancelling after 1 month, so stating that you have to continue the ongoing management for as long as the tenant is in situ is reasonable. An exit fee which is the same as the "upfront finders fee, no ongoing management" is high, but also not unreasonable imo.
5lab said:
EAs have a lot of up front cost in finding a tenant for a property - they have to advertise it, walk people round, do checks, give the LL advice, etc etc. When I had a BTL I used to use an agency just for this (not for ongoing management) and the fee was typically around a month's rent, vs 20% (or whatever) of the rent and no up-front for ongoing management of the property.
Here I have to contest (as a landlord) - the EA's costs primarily cover their premises and salaries. The marginal cost of each listing and doing the viewings is pretty low. The process of letting a property is a perfect workflow based solution and someone happens to have created a website and process that completely automates the whole exercise - OpenRent. It literally replaces every single function of an agent apart from the viewings, which you have to organise yourself. Apart from that it's a better service than agents provide, and it costs £59 for the whole process (you pay extra for reference checks and inventories, but that's the case with agents as well).Having said that, if you decide to use an agent, and sign their contract, it's completely fair for them to pursue to get you to abide by it.
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