Chase

[Ubiquitous2024]

I had an account a few years ago which I switched for a bonus elsewhere. Having been trying to now re-open an account with them numerous times, I am told that they do not allow old customers to return. So in essence, you are allowed to be with them once in our life, and once you leave, you can never come back.

I find this to be unbelievable. What is the logic? I have come into a substantial sum of inheritance and so other than the complete lack of customer care and service this exudes. ultimately they are losing out on what would be a large chunk of funds in their system.

[mcflurry]

My guess is they've worked out the average cost of obtaining a customer and the average returns for different scenarios.
Maybe most who closed their accounts only reopen for special offer interest rates and so they consider that customer "too expensive" ?

[Simpo Two]

A bank punishing people for disloyalty... maybe they should reward loyalty instead...

[roadsmash]

In future, just leave the account open, with a pound in there.