Getting nowhere with dealer, next steps??

[Boxstercol]

Having a few issues with main dealer, looking for peoples thoughts on how to approach next steps.

Situation - bought new car in Sept 2024, had an interim oil & filter change completed, first scheduled service not due until August 2026. Asked for iDrive to be updated with service history, but service indicator not changed so that car still requesting first service August 2026. Dealer has reset service indicator as claim that interim oil & filter change cannot be added to iDrive (sure it can, no problem on my previous F30).

Car now assumes first scheduled service has been completed so iDrive has brought all scheduled services forward, which will now bring expenditure forward unnecessarily or if I don’t follow ‘revised’ service schedules will end up looking like an overdue service on iDrive.

I’ve tried to sort it out but am being ignored by dealer.

- email sent, not responded to
- chased via phone call four times, spoke to service advisor on third occasion who advised that they were waiting for service manager to respond, no response since or to chaser on forth occasion
- Trustadvisor for dealership has ‘Head of Business’ requesting that clients get in contact when poor service highlighted. With this in mind I send ‘Head of Business’ an email. That was a week ago, no response received
- I’ve got the usual BMW central email survey which I have yet to respond to

At this stage I feel I’ve given dealership opportunity to resolve my concerns, but the lack of contact is really winding me up.

Thoughts on next steps??

Thanks

[Shaun170]

Contact BMW UK. Your first contact will be with an Indian call centre and will be useless. Say you want to raise a complaint and you’ll get put to somebody at the Farnborough HQ.