Trouble with BP Pulse app
Author
Discussion

Mark V GTD

Original Poster:

2,754 posts

142 months

Monday 22nd September
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Used BP for mos of my public charging perfectly well until a few months ago. Came to use it a few weeks ago and couldn’t log in for a charge. Called them and they said the app had been redesigned and I need to reload it etc. I was in a hurry so used a nearby Podpoint charger instead.

I have now deleted the app reloaded the latest one but get a continuing cycle of ‘something went wrong’ or ‘ you have tried too many times’ when trying to set up a new account, exactly what happened when I tried to use the old one to charge. Trying again half a hour later doesn’t fix it either. Nothing seems to work and wondering if this is a widespread problem. My phone is a six month old iPhone.

TheRainMaker

7,261 posts

260 months

Monday 22nd September
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It's working for me, but I had to enter all my details and card details again.

I'm sure I had £20 of credit, but that seems to have now gone!!!!

Mark V GTD

Original Poster:

2,754 posts

142 months

Monday 22nd September
quotequote all
My sympathies - I think I had some credit with them too. Its pretty bad when you think about it. Launch a new app and everyone's account and money disappears - thanks BP.

Mark V GTD

Original Poster:

2,754 posts

142 months

Tuesday 23rd September
quotequote all
Largely the same as me - I have given up and will rely on Podpoint going forward when I need the odd public charge.