Virgin media contact ending
Discussion
A few years ago when I switched I called up told them I was leaving, they put me through to their retention team, they couldn't offer me a competetive price so told them I still wanted to leave, they then had an oh s
t he's definitely leaving team call me & try t convince me to stay with even better prices
Do they still do this, I switched back to them and have been happy with everything but now my contract is ending they want to charge me £113 a month, I dont really want to switch but will call their bulff if I can bring their prices down considerably
t he's definitely leaving team call me & try t convince me to stay with even better pricesDo they still do this, I switched back to them and have been happy with everything but now my contract is ending they want to charge me £113 a month, I dont really want to switch but will call their bulff if I can bring their prices down considerably
Lengthy post alert, but I was in a similar position very recently.
My VM contract started in November 2022: broadband, landline and TV. They made it all mysterious about what cable they used. All the ceilings were down and I wanted to buy and run/chase cables into walls/voids. Apparently you couldn't get the same cable 'off the shelf'.
They said it would require an engineer to come to run the cables, but for that to happen I'd need to activate all services, so the direct debit commenced for a new customer price £43 per month (for 18 months).
It was my own fault, but after the contract ended my monthly direct debit eventually ballooned to £96 per month. I had been working abroad and the house had become a slow burner renovation, so I was paying for services I never used, other than broadband whenever I was at home - network reception is shockingly bad in my area.
I found a deal for new customers on U-Switch last summer, and I would recommend U-Switch for ease of navigation when doing price comparisons. It was for landline and broadband only, but for around £30 per month, with a supposedly slower broadband speed. I don't watch TV and I anticipated that when I eventually WFH, I'd need the landline, so I wanted to keep that. Otherwise, I had been paying over £60 per month for a TV service I didn't need. Again, my fault.
Over the summer I was in the UK and had a bit more time (which I found was definitely needed), and after scouring the Internet for a telephone number, I did the whole merry-go-round of various options, being on hold for ages, waiting for calls back, attempting to call their bluff about non-existent deals with other providers, threatening to leave them and, like reaching the final level on an old video game, the inevitable crisis talks.
They still kept on trying to flog me the same package I was on for a reduced 60 odd then 50 odd pounds per month, supposedly to reward my accumulated loyalty (!), even though I explained more than once how I didn't need the TV service.
Eventually they agreed to give me the U-Switch package (landline and broadband) for something like £32 per month and a still slightly slower internet speed.
It isn't really a lesson learned because we all know what to do: shop around, stand your ground about getting a better deal, don't leave it until the last minute and do not stay on a rolling contract or trust the provider to look after you and get you the best value for money. Also, the loyalty doesn't really exist and it's not rewarded in a way most consumers would prefer.
My VM contract started in November 2022: broadband, landline and TV. They made it all mysterious about what cable they used. All the ceilings were down and I wanted to buy and run/chase cables into walls/voids. Apparently you couldn't get the same cable 'off the shelf'.
They said it would require an engineer to come to run the cables, but for that to happen I'd need to activate all services, so the direct debit commenced for a new customer price £43 per month (for 18 months).
It was my own fault, but after the contract ended my monthly direct debit eventually ballooned to £96 per month. I had been working abroad and the house had become a slow burner renovation, so I was paying for services I never used, other than broadband whenever I was at home - network reception is shockingly bad in my area.
I found a deal for new customers on U-Switch last summer, and I would recommend U-Switch for ease of navigation when doing price comparisons. It was for landline and broadband only, but for around £30 per month, with a supposedly slower broadband speed. I don't watch TV and I anticipated that when I eventually WFH, I'd need the landline, so I wanted to keep that. Otherwise, I had been paying over £60 per month for a TV service I didn't need. Again, my fault.
Over the summer I was in the UK and had a bit more time (which I found was definitely needed), and after scouring the Internet for a telephone number, I did the whole merry-go-round of various options, being on hold for ages, waiting for calls back, attempting to call their bluff about non-existent deals with other providers, threatening to leave them and, like reaching the final level on an old video game, the inevitable crisis talks.
They still kept on trying to flog me the same package I was on for a reduced 60 odd then 50 odd pounds per month, supposedly to reward my accumulated loyalty (!), even though I explained more than once how I didn't need the TV service.
Eventually they agreed to give me the U-Switch package (landline and broadband) for something like £32 per month and a still slightly slower internet speed.
It isn't really a lesson learned because we all know what to do: shop around, stand your ground about getting a better deal, don't leave it until the last minute and do not stay on a rolling contract or trust the provider to look after you and get you the best value for money. Also, the loyalty doesn't really exist and it's not rewarded in a way most consumers would prefer.
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