Data hack
Author
Discussion

Dawnski

Original Poster:

34 posts

294 months

Thursday 2nd October
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I just got an email from Renault saying someone has hacked "a third party" they use and has stolen my Alpine related data including my dob, name and address, phone number, email, vin, and reg.

The email was like well, "we're sorry but there you go". WTF!

Anybody else had similar?


matt5964

134 posts

34 months

Thursday 2nd October
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Where does GDPR stand in all thease Hacks, seems it’s not worth the paper and time it was dreamed up on if no company does anything materialistic to safeguard the data…

pixelmix

260 posts

126 months

Thursday 2nd October
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There could be a massive fine from the ICO or equivalent for a company that hasn’t put the minimum expected standards and safeguards in place.

Of course if a breach is caused by a new flaw that no-one saw coming and all industry norm/expected policies and processes were in place, the breached company is likely to be viewed more favourably.

BlueMR2

9,017 posts

220 months

Friday 3rd October
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Alot of people seem to have had one of these from Renault.

The only Renault i’ve owned is a van.

J321 ALP

92 posts

29 months

Friday 3rd October
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I have received the notification from Renault overnight too

Edited by J321 ALP on Friday 3rd October 21:59


Edited by J321 ALP on Friday 3rd October 21:59

croyde

25,026 posts

248 months

Friday 3rd October
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Email for my Dacia, that replaced the Alpine.

What could someone do with those details?

Here's an idea, use a pen, paper and a filing cabinet smile

gruntmonster

216 posts

235 months

Friday 3rd October
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Yeah got the same at 1am this morning also saying car VIN and registration number ?!? Cars not even being built yet so how does that work?

Safak

52 posts

7 months

Friday 3rd October
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Are you sure that the email is legit?

Maybe the data stolen contains VIN and registration. However for owners with an order it is only VIN. Of course they didn't segment the emails and send the same message to every one.

JulesG

6 posts

23 months

Friday 3rd October
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Long time lurker........Mrs G has received the email regarding her A110. She is properly spitting feather about the email and has fired off a reply

egomeister

7,280 posts

281 months

Friday 3rd October
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Dawnski said:
I just got an email from Renault saying someone has hacked "a third party" they use and has stolen my Alpine related data including my dob, name and address, phone number, email, vin, and reg.

The email was like well, "we're sorry but there you go". WTF!

Anybody else had similar?
I've not owned a Renault for a couple of years now and got the mail. Like you I was a bit irritated at the "oh well" attitude to it

Dawnski

Original Poster:

34 posts

294 months

Friday 3rd October
quotequote all
Is this dealer related do you think? I'm in East Anglia and used a localish dealer.

egomeister

7,280 posts

281 months

Friday 3rd October
quotequote all
gruntmonster said:
Yeah got the same at 1am this morning also saying car VIN and registration number ?!? Cars not even being built yet so how does that work?
The email I received says "the attackers have access to some or all of the following information"..... so if you haven't been allocated a VIN then naturally they wouldn't have that.

egomeister

7,280 posts

281 months

Friday 3rd October
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Dawnski said:
Is this dealer related do you think? I'm in East Anglia and used a localish dealer.
Given that it seems to cover a range of Renault brands and also those who have only made enquiries or have orders in as well as current and former customers like me my suspicion goes to the dealer CRM system.

Out of interest, does anyone know the ownership of the dealers they have been using? In my case, I bought from a Renault Retail owned dealer, but all servicing was done at an independantly owned dealer so that doesn't really narrow things down

John D.

19,585 posts

227 months

Friday 3rd October
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I got the same email and I've never owned an Alpine. I did have a Renault that I had dealer serviced for a while, which I guess is my link into this. Email states it was a third party provider that had the data leak, so doubt it's specific to any geographical area or specific dealership.

Personally I'm not going to get my knickers in a twist about it. I no longer own the car or even live at the same address.

Rob_RCF

171 posts

29 months

Friday 3rd October
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I just got a text message from RENAULT about a cyber-attack, but it looks very scammy with a generic link I'm supposed to click on. I can't see anything official on Renault's website. There's a BBC article about the hack, but has anyone found any information from Renault directly?

A bit worrying if criminals now possess info on the cars we own along with our home addresses and other details.

Edited by Rob_RCF on Friday 3rd October 17:26

SpudLink

7,313 posts

210 months

Friday 3rd October
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Rob_RCF said:
I just got a text message from RENAULT about a cyber-attack, but it looks very scammy with a generic link I'm supposed to click on. I can't see anything official on Renault's website. There's a BBC article about the hack, but has anyone found any information from Renault directly?

A bit worrying if criminals now possess info on the cars we own along with our home addresses and other details.

Edited by Rob_RCF on Friday 3rd October 17:26
That doesn’t sound like the email I and others have received. Phishing scam.

gruntmonster

216 posts

235 months

Friday 3rd October
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Yeah got the same at 1am this morning also saying car VIN and registration number ?!? Cars not even being built yet so how does that work?

John D.

19,585 posts

227 months

Friday 3rd October
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gruntmonster said:
Yeah got the same at 1am this morning also saying car VIN and registration number ?!? Cars not even being built yet so how does that work?
Email states 'some or all' of the information listed.

A110Dordogne

36 posts

171 months

Saturday 4th October
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Presumably all running on the same IT systems, it's nice to see the Alpine App is also a copy of the Dacia App .... both very duff !