Aston Martin customer service. - Surely this cannot be true?

[Jon39]

I spotted this on the internet.

The impression given, is that Aston Martin wanted to charge their customer £10,000, instead of supplying an £8-68 nut and bolt.
AML then supposedly refused to disclose the bolt's torque setting.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

'The dealership experience and Aston support was no better either. Having driven 1400 miles and still covered under the timeless warranty Aston refused to honour a claim for a single 6mm nut head missing from one of the bolts on the front ceramic brake discs. They refused to buy the bolt from Brembo and fit it offering me the only option to buy two new (they are fitted in pairs) ceramic brake discs at a cost of £10K

I refused and sourced the OEM bolt and nut myself, at a cost of £8.68 and then had it fitted by an Aston indy.

The most difficult part if you can call it that, was getting the torque setting for the bolt, which Aston declined to supply
No amount of reasoning with the dealership, or complaining direct to Aston would change their mind, so I rid myself of the car.

Congratulations Aston Martin, that's how you loose customers forever. You'll not miss me mind, but I'll enjoy missing you.'

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


Edit.

I think the torque setting could have easily been found, simply by checking the setting of the previously fitted bolts.

Edited by Jon39 on Wednesday 8th October 12:15

[Simpo Two]

Infuriating and needless I agree, but hardly worth selling a car for.

Then again when I found myself tangled up with an IFA I didn't want and they refused to disclose their fee, I moved the equivalent of a new DB12 elsewhere!

[BiggaJ]

Unbelievable that this could happen at all however, given the madness that tends to happen from time to time, I could see this as being true. I would love to hear AM's reasoning behind it, one can only think this is for profit and nothing more. Why make things simple when they can be made difficult?

[Simpo Two]

BiggaJ said:

Unbelievable that this could happen at all however, given the madness that tends to happen from time to time, I could see this as being true. I would love to hear AM's reasoning behind it, one can only think this is for profit and nothing more. Why make things simple when they can be made difficult?

The answer is probably that dreaded word 'policy' - something used by companies to overcome rational thought.

[Minglar]

Take a look at today’s review of DB12 S in PH General Gassing, and this comment is the first one to have been posted. I have no reason to question the detail or truth in what was written but I don’t recall seeing the poster in this AM part of PH before, which to me seems a little strange considering the extreme nature of his grievance with AML. He seems to spend all of his time in the GG area and it looks like he could be the author/OP of some of those articles. BRM.

[embdenb]

Could it be that the dealer did not want to replace the bolt due to safety reasons? Thinking a missing bolt might have compromised the disc and they decided that replacement was the only solution that would not expose them legally?
Of course if that was the case they should have said so.

[alscar]

Not every post on PH contains correct information.
Sometimes the tale is somewhat exaggerated.
I can quite believe the fact that a Dealer might say they weren’t replacing one bolt and hence why the price to replace differential looks so extreme.
However not sure I’d be selling a car if I then found the replacement of said bolt was an easy and cheap fix.
However you would think that a polite conversation with the dealer might have seen a different outcome especially if an Indy was so eager to replace one bolt.

[LTP]

I just love claims dredged from the internet with no supporting data. It's almost like clickbait is being operated by some PH posters.

When people make claims on here about having an Aston, we rightly reply "Pics or it didn't happen". Can I now suggest, when people repeat second-hand claims about problems or performance issues without evidence we now reply "Link or citation or it didn't happen"

I've recently comprehensively debunked some complete bks posted on here about sustainable fuels

[Jon39]

LTP said:

I just love claims dredged from the internet with no supporting data. It's almost like clickbait is being operated by some PH posters.

When people make claims on here about having an Aston, we rightly reply "Pics or it didn't happen". Can I now suggest, when people repeat second-hand claims about problems or performance issues without evidence we now reply "Link or citation or it didn't happen"

I've recently comprehensively debunked some complete bks posted on here about sustainable fuels

Hardly clickbait. No benefit to me.
Read the topic title, where I suggested that the story might not be true.
Simply something that possibly might be something of interest.
Richard (Mingler) has stated the source.


Are you the owner of CarGurus UK Limited, setting the rules for every other PHer here, and in doing so, swearing whilst doing so.
Foul language might be commonplace in your life, but I doubt many here want it.

[macdeb]

For balance, and my story with my car wasn't great. I found Aston Martin Gaydon to be absolutely superb in solving my issues going above an beyond, as was my local Aston Martin dealership in Birmingham service dept.

Moderator edit: no naming & shaming

[LTP]

Jon39 said:

Hardly clickbait. No benefit to me.
Read the topic title, where I suggested that the story might not be true.
Simply something that possibly might be something of interest.
Richard (Mingler) has stated the source.


Are you the owner of CarGurus UK Limited, setting the rules for every other PHer here, and in doing so, swearing whilst doing so.
Foul language might be commonplace in your life, but I doubt many here want it.

And just like that, the original quoted post found "on the internet" but actually in "General Gassing" in the DB12 S review thread here
https://www.pistonheads.com/gassing/topic.asp?h=0&...
seems to have gone: unless I'm looking in the wrong place. If I'm right I assume the mods thought it was inappropriate, at least in context of the thread. Perhaps we should ask them to delete this thread too now?

As for me being the owner of Car Gurus - don't be silly. And I wouldn't have the temerity to try to make rules - if you read what I posted, I merely made a suggestion which you are patently free to ignore. Just shows why accuracy and actual facts are important

As an aside, when you originally quoted my post, a space seems to have inadvertently crept in which had the effect of subverting the automatic word censor. From what you wrote you wouldn't want the more sensitive posters on PH clutching their pearls in horror at seeing an unexpurgated version of my little bit of Old English so I asked the mods to fix it for you. No need to thank me - happy to help

[BlackTails]

It’s still here.

First post in this thread: https://www.pistonheads.com/gassing/topic.asp?h=0&...

[LTP]

BlackTails said:

It s still here.

First post in this thread: https://www.pistonheads.com/gassing/topic.asp?h=0&...

Ah, thanks. I looked in the wrong DB12 S thread.

Pity

[RL17]

Jon39 said:

I spotted this on the internet.

The impression given, is that Aston Martin wanted to charge their customer £10,000, instead of supplying an £8-68 nut and bolt.
AML then supposedly refused to disclose the bolt's torque setting.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

'The dealership experience and Aston support was no better either. Having driven 1400 miles and still covered under the timeless warranty Aston refused to honour a claim for a single 6mm nut head missing from one of the bolts on the front ceramic brake discs. They refused to buy the bolt from Brembo and fit it offering me the only option to buy two new (they are fitted in pairs) ceramic brake discs at a cost of £10K

I refused and sourced the OEM bolt and nut myself, at a cost of £8.68 and then had it fitted by an Aston indy.

The most difficult part if you can call it that, was getting the torque setting for the bolt, which Aston declined to supply
No amount of reasoning with the dealership, or complaining direct to Aston would change their mind, so I rid myself of the car.

Congratulations Aston Martin, that's how you loose customers forever. You'll not miss me mind, but I'll enjoy missing you.'

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


Edit.

I think the torque setting could have easily been found, simply by checking the setting of the previously fitted bolts.

Edited by Jon39 on Wednesday 8th October 12:15

Surely all the remaining bolts could have been slightly under or way over? - after all one had gone awol

[F1NDW]

RL17 said:

Jon39 said:

I spotted this on the internet.

The impression given, is that Aston Martin wanted to charge their customer £10,000, instead of supplying an £8-68 nut and bolt.
AML then supposedly refused to disclose the bolt's torque setting.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

'The dealership experience and Aston support was no better either. Having driven 1400 miles and still covered under the timeless warranty Aston refused to honour a claim for a single 6mm nut head missing from one of the bolts on the front ceramic brake discs. They refused to buy the bolt from Brembo and fit it offering me the only option to buy two new (they are fitted in pairs) ceramic brake discs at a cost of £10K

I refused and sourced the OEM bolt and nut myself, at a cost of £8.68 and then had it fitted by an Aston indy.

The most difficult part if you can call it that, was getting the torque setting for the bolt, which Aston declined to supply
No amount of reasoning with the dealership, or complaining direct to Aston would change their mind, so I rid myself of the car.

Congratulations Aston Martin, that's how you loose customers forever. You'll not miss me mind, but I'll enjoy missing you.'

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


Edit.

I think the torque setting could have easily been found, simply by checking the setting of the previously fitted bolts.

Edited by Jon39 on Wednesday 8th October 12:15

Surely all the remaining bolts could have been slightly under or way over? - after all one had gone awol

I read that only the nut had gone AWOL so no actual reduction of load transfer within the brake disk, just the risk of the bolt moving.

[Minglar]

It looks like he’s still not happy. I’m not certain but I don’t recall any posts from him in this AM sub forum of PH. For someone with such a strong issue I find that a little odd. BRM.

https://www.pistonheads.com/gassing/topic.asp?h=0&...

[alscar]

Minglar said:

It looks like he s still not happy. I m not certain but I don t recall any posts from him in this AM sub forum of PH. For someone with such a strong issue I find that a little odd. BRM.

https://www.pistonheads.com/gassing/topic.asp?h=0&...

Agreed.
A quick look through his recent posts and they are all motoring / car related though.

[Minglar]

alscar said:

Agreed.
A quick look through his recent posts and they are all motoring / car related though.

Looks that way alscar. I wonder if he’s a journalist/vlogger/PH employee, or something similar as all his replies seem to be in PH GG articles, and it looks like he’s the author of several of them himself. I did point this out in a previous post in this thread, but it’s weird we’ve not seen him in here, considering his grievance. Not sure I get why he feels the need to post it over and over. Imho it’s not really relevant to the Vanquish article at all and it was the same with the DB12S one too. Oh well. BRM.

[alscar]

Minglar said:

alscar said:

Agreed.
A quick look through his recent posts and they are all motoring / car related though.

Looks that way alscar. I wonder if he s a journalist/vlogger/PH employee, or something similar as all his replies seem to be in PH GG articles, and it looks like he s the author of several of them himself. I did point this out in a previous post in this thread, but it s weird we ve not seen him in here, considering his grievance. Not sure I get why he feels the need to post it over and over. Imho it s not really relevant to the Vanquish article at all and it was the same with the DB12S one too. Oh well. BRM.

Agree again. It does seem he has been particularly “ affected “ by his DBS experience hence the constant dislike / criticism of AM which in itself is understandable but as you say not relevant to the new Vanquish review.
That said if you look at every PH car review post I would say greater than 50% of posts are usually negative and from people that drive something completely different so perhaps not so weird after all !