Aston Martin customer service. - Surely this cannot be true?
Discussion
I spotted this on the internet.
The impression given, is that Aston Martin wanted to charge their customer £10,000, instead of supplying an £8-68 nut and bolt.
AML then supposedly refused to disclose the bolt's torque setting.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'The dealership experience and Aston support was no better either. Having driven 1400 miles and still covered under the timeless warranty Aston refused to honour a claim for a single 6mm nut head missing from one of the bolts on the front ceramic brake discs. They refused to buy the bolt from Brembo and fit it offering me the only option to buy two new (they are fitted in pairs) ceramic brake discs at a cost of £10K
I refused and sourced the OEM bolt and nut myself, at a cost of £8.68 and then had it fitted by an Aston indy.
The most difficult part if you can call it that, was getting the torque setting for the bolt, which Aston declined to supply
No amount of reasoning with the dealership, or complaining direct to Aston would change their mind, so I rid myself of the car.
Congratulations Aston Martin, that's how you loose customers forever. You'll not miss me mind, but I'll enjoy missing you.'
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Edit.
I think the torque setting could have easily been found, simply by checking the setting of the previously fitted bolts.
Edited by Jon39 on Wednesday 8th October 12:15
Unbelievable that this could happen at all however, given the madness that tends to happen from time to time, I could see this as being true. I would love to hear AM's reasoning behind it, one can only think this is for profit and nothing more. Why make things simple when they can be made difficult?
BiggaJ said:
Unbelievable that this could happen at all however, given the madness that tends to happen from time to time, I could see this as being true. I would love to hear AM's reasoning behind it, one can only think this is for profit and nothing more. Why make things simple when they can be made difficult?
The answer is probably that dreaded word 'policy' - something used by companies to overcome rational thought.Take a look at today’s review of DB12 S in PH General Gassing, and this comment is the first one to have been posted. I have no reason to question the detail or truth in what was written but I don’t recall seeing the poster in this AM part of PH before, which to me seems a little strange considering the extreme nature of his grievance with AML. He seems to spend all of his time in the GG area and it looks like he could be the author/OP of some of those articles. BRM.
Could it be that the dealer did not want to replace the bolt due to safety reasons? Thinking a missing bolt might have compromised the disc and they decided that replacement was the only solution that would not expose them legally?
Of course if that was the case they should have said so.
Of course if that was the case they should have said so.
Not every post on PH contains correct information.
Sometimes the tale is somewhat exaggerated.
I can quite believe the fact that a Dealer might say they weren’t replacing one bolt and hence why the price to replace differential looks so extreme.
However not sure I’d be selling a car if I then found the replacement of said bolt was an easy and cheap fix.
However you would think that a polite conversation with the dealer might have seen a different outcome especially if an Indy was so eager to replace one bolt.
Sometimes the tale is somewhat exaggerated.
I can quite believe the fact that a Dealer might say they weren’t replacing one bolt and hence why the price to replace differential looks so extreme.
However not sure I’d be selling a car if I then found the replacement of said bolt was an easy and cheap fix.
However you would think that a polite conversation with the dealer might have seen a different outcome especially if an Indy was so eager to replace one bolt.
I just love claims dredged from the internet with no supporting data. It's almost like clickbait is being operated by some PH posters.
When people make claims on here about having an Aston, we rightly reply "Pics or it didn't happen". Can I now suggest, when people repeat second-hand claims about problems or performance issues without evidence we now reply "Link or citation or it didn't happen"
I've recently comprehensively debunked some complete b
ks posted on here about sustainable fuels
When people make claims on here about having an Aston, we rightly reply "Pics or it didn't happen". Can I now suggest, when people repeat second-hand claims about problems or performance issues without evidence we now reply "Link or citation or it didn't happen"
I've recently comprehensively debunked some complete b

LTP said:
I just love claims dredged from the internet with no supporting data. It's almost like clickbait is being operated by some PH posters.
When people make claims on here about having an Aston, we rightly reply "Pics or it didn't happen". Can I now suggest, when people repeat second-hand claims about problems or performance issues without evidence we now reply "Link or citation or it didn't happen"
I've recently comprehensively debunked some complete b
ks posted on here about sustainable fuels
When people make claims on here about having an Aston, we rightly reply "Pics or it didn't happen". Can I now suggest, when people repeat second-hand claims about problems or performance issues without evidence we now reply "Link or citation or it didn't happen"
I've recently comprehensively debunked some complete b

Hardly clickbait. No benefit to me.
Read the topic title, where I suggested that the story might not be true.
Simply something that possibly might be something of interest.
Richard (Mingler) has stated the source.
Are you the owner of CarGurus UK Limited, setting the rules for every other PHer here, and in doing so, swearing whilst doing so.
Foul language might be commonplace in your life, but I doubt many here want it.
Jon39 said:
Hardly clickbait. No benefit to me.
Read the topic title, where I suggested that the story might not be true.
Simply something that possibly might be something of interest.
Richard (Mingler) has stated the source.
Are you the owner of CarGurus UK Limited, setting the rules for every other PHer here, and in doing so, swearing whilst doing so.
Foul language might be commonplace in your life, but I doubt many here want it.
https://www.pistonheads.com/gassing/topic.asp?h=0&...
seems to have gone: unless I'm looking in the wrong place. If I'm right I assume the mods thought it was inappropriate, at least in context of the thread. Perhaps we should ask them to delete this thread too now?
As for me being the owner of Car Gurus - don't be silly. And I wouldn't have the temerity to try to make rules - if you read what I posted, I merely made a suggestion which you are patently free to ignore. Just shows why accuracy and actual facts are important
As an aside, when you originally quoted my post, a space seems to have inadvertently crept in which had the effect of subverting the automatic word censor. From what you wrote you wouldn't want the more sensitive posters on PH clutching their pearls in horror at seeing an unexpurgated version of my little bit of Old English so I asked the mods to fix it for you. No need to thank me - happy to help

BlackTails said:
Ah, thanks. I looked in the wrong DB12 S thread.Pity
Jon39 said:
I spotted this on the internet.
The impression given, is that Aston Martin wanted to charge their customer £10,000, instead of supplying an £8-68 nut and bolt.
AML then supposedly refused to disclose the bolt's torque setting.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'The dealership experience and Aston support was no better either. Having driven 1400 miles and still covered under the timeless warranty Aston refused to honour a claim for a single 6mm nut head missing from one of the bolts on the front ceramic brake discs. They refused to buy the bolt from Brembo and fit it offering me the only option to buy two new (they are fitted in pairs) ceramic brake discs at a cost of £10K
I refused and sourced the OEM bolt and nut myself, at a cost of £8.68 and then had it fitted by an Aston indy.
The most difficult part if you can call it that, was getting the torque setting for the bolt, which Aston declined to supply
No amount of reasoning with the dealership, or complaining direct to Aston would change their mind, so I rid myself of the car.
Congratulations Aston Martin, that's how you loose customers forever. You'll not miss me mind, but I'll enjoy missing you.'
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Edit.
I think the torque setting could have easily been found, simply by checking the setting of the previously fitted bolts.
Edited by Jon39 on Wednesday 8th October 12:15

RL17 said:
Jon39 said:
I spotted this on the internet.
The impression given, is that Aston Martin wanted to charge their customer £10,000, instead of supplying an £8-68 nut and bolt.
AML then supposedly refused to disclose the bolt's torque setting.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'The dealership experience and Aston support was no better either. Having driven 1400 miles and still covered under the timeless warranty Aston refused to honour a claim for a single 6mm nut head missing from one of the bolts on the front ceramic brake discs. They refused to buy the bolt from Brembo and fit it offering me the only option to buy two new (they are fitted in pairs) ceramic brake discs at a cost of £10K
I refused and sourced the OEM bolt and nut myself, at a cost of £8.68 and then had it fitted by an Aston indy.
The most difficult part if you can call it that, was getting the torque setting for the bolt, which Aston declined to supply
No amount of reasoning with the dealership, or complaining direct to Aston would change their mind, so I rid myself of the car.
Congratulations Aston Martin, that's how you loose customers forever. You'll not miss me mind, but I'll enjoy missing you.'
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Edit.
I think the torque setting could have easily been found, simply by checking the setting of the previously fitted bolts.
Edited by Jon39 on Wednesday 8th October 12:15

Gassing Station | Aston Martin | Top of Page | What's New | My Stuff