ebay return question

[Dog Biscuit]

Bought a new spare key for our volvo off an ebay seller. It was non gen and cost 150.

I then took to a mate (volvo technician) and we paid for the software and he coded it - the bit for the ignition and the remote locking

2 weeks later the central locking remote function stopped working. I cnaged the battery and still no luck

Reported it to ebay seller who after suggesting I change the battery washed his hands of it and said ttake it back to the coder who programmed it.

My mind is that it should not just fair and feel like I should be refunded or replaced (is this reasonanble?)

Started a return case seperately and seller basically replied saying no....

"Seller Message
you need to prove the remote was working. Also, as the chip of the key is already assigned to your car, there is no way to refund as the key is used already"


I'm obviouslly a bit miffed but wanted to see if my claim and stance is reasonable?

Or do I just have to suck it up?

[Spitfire2]

Difficult one.

I guess if it's not transmitting a signal when remote buttons are pressed then the key is faulty. Hard to prove though unless you have a radio scanner.

£150 is a bit rich for an unprogrammed key though. Uncoded Blanks are usually available a lot cheaper than that from likes of Ali Express etc.

[GasEngineer]

From the seller's point of view it could be that your non official way of trying to code the key has fked it up and now you are trying to return it.

He has no way of knowing what you and your mate did to it.

Edited to add.

Might be worth trying another battery or two. Some new batteries are dodgy even thought they are still sealed.

Edited by GasEngineer on Friday 24th October 08:22

[E-bmw]

In answer to your actual question, only ebay have any bearing on whether you or the seller is being acceptable, and they will tell you when they have looked at it.

Personally my thoughts would be:-

You took a risk by buying a cheaper product in the hope that the risk went in your favour. Sadly it seems that it didn't, and you now have buyers remorse over the risk that you took. As such it is yours to bear if ebay don't find in your favour.

Please don't think I am "having a go" at you, I am not, I have taken EXACTLY this calculated risk before & the times it worked out-weigh the times it has failed.

[paul_c123]

Did you get a receipt from your mate for the coding?

Why not take it back to him, to see if it is a coding issue or it can be tested out, you kinda need to definitively know if its faulty due to the coding or the hardware.

[GasEngineer]

Did you try some different batteries OP?

[irc]

As a matter of interest how much is a Volvo key at mates rates if an Ebay blank costs £150?