718 GT4 - new engine required, and a tale of calamity.
Discussion
After 3 yrs, my 718 GT4 ownership is coming to a totally unexpected and abrupt end
After what can only be described as a "farcical and calamitous" 5+ mths with Porsche GB, Porsche Financial Services, and my local OPC, I'm now going through a total rejection and refund process of my car with my original supplying dealer.
As some of you may remember, I specced the car myself in 2021, and took delivery in 2022. So I've owned it from new, where it's been used but also totally babied and respected i.e. engine warmed up before playing etc etc.
What started in May/June as an engine management warning being triggered when the car was under load, has eventually resulted in calamity from what I mistakingly thought would be a quick fix. My local OPC claimed it was a faulty coil pack, but immediately after me picking it up and driving away, the same EML fault happened. So I took it straight back. They had it for another week and claimed it was a faulty injector, so they replaced that... but guess what happened the moment I drove it away... yes you're right, the same EML warning trigger, so I took it back. Another week passes and they now claim it was/is a misfire so needed another new injector, but this time they also claim to have done compression tests with Porsche DE, and an oil change. I got the call to pick it up, and yes you guessed right the moment I got the car on the dual carriageway under load, the same EML warning happened.
At this point I'm pretty pissed off. So they take the car back for a 4th time. this time they claim to have replaced more coil packs and injectors, and some two months later after first dropping it off with them, my car is supposedly ready to be picked up and they assure me it's fixed. But you can already guess what happens next, this time I hadn't even got to the dual-carriageway and the same EML trigger appears. I take it back and the service manager basically tells me it's not their problem anymore, the car is taking up a ramp for paying customer, and that I need to speak to my supplying dealer.
So I nurse the car home, and it sits on my driveway over the summer unused, as I battle Porsche FS and Porsche GB.
I contact Porsche GB, to raise a complaint (and ask for help), but nobody calls me back, when they do (a week after I first logged my call) the person has no clue as to the actual issue, and is quite frankly a rude arrogant idiot. They then pass my case to somebody else who at first seems to be helpful, but she transpires to they have zero power or influence and is just following a crib sheet.
Porsche financial services on the other hand go one better (worse). The car is technically owned by them (as it's financed with them), so I am told to ring and ask for their advice. They instead put me in a holding pattern which takes a month to even get acknowledgment to my call, and another month to get any sort of response. Eventually they incorrectly treat it as a complaint. Not only do they ignore the actual problem with the car, but they reply to me saying that the car is fixed so it's not their liability and they can't help! As of today I can no longer get a response out of them and I'm told to speak to the ombudsman if I want to take it further.
Last month, as a last ditch attempt get some help, I took to emailing the Porsche UK CEO, and in 24hrs I was assigned a senior case manager who has been better, but TBH is pretty powerless, everything just gets pushed back on to my supplying dealer.
During all this my supplying dealer has been amazing. A huge shout out to Justin and Kiley at Mayfair who have chased and apologised to me and quite frankly gone above and beyond. 2 weeks ago Mayfair organised (at they own expense) for my car to be trailered to Reading for inspection. Reading service team were great (shout out to Alex there!) On their first test drive Reading unsurprisingly had the EML fault, they then did oil checks and found metal in the oil. I asked if this was new, and they said no. At this point the Gold technician working on the car said that he thought it would be mechanical failure. A few tests later and it was confirmed to me last Friday that due to excessive wear on the cylinder head, this was the reason why the fault started to be thrown up in May/June (which my local OPC unsuccessfully claimed to have fixed), actually means it needs a whole new engine, after only 3k miles of use! Porsche Germany immediately instructed them to replace the engine. Porsche GB rang me and told me I was entitled to a "refund" (even after 3yrs!), but I needed to work with Mayfair to process that.
So at this point, the car feels tainted. The problem has been cited as a manufacturing process problem with thengine. But the whole experience with Porsche GB, after spending the best part of £100k on a new car, has left me really out-of-love with the brand.
I will say again, Mayfair have been outstanding. They have share the same levels of sympathy and exasperation as I have, and although they are doing their best to try and get me into another Car (4RS, SRS or GT3), they totally understand why I want to walk.
So a whole summer of driving missed, and not a great end to what I thought was going to be my dream purchase.
After what can only be described as a "farcical and calamitous" 5+ mths with Porsche GB, Porsche Financial Services, and my local OPC, I'm now going through a total rejection and refund process of my car with my original supplying dealer.
As some of you may remember, I specced the car myself in 2021, and took delivery in 2022. So I've owned it from new, where it's been used but also totally babied and respected i.e. engine warmed up before playing etc etc.
What started in May/June as an engine management warning being triggered when the car was under load, has eventually resulted in calamity from what I mistakingly thought would be a quick fix. My local OPC claimed it was a faulty coil pack, but immediately after me picking it up and driving away, the same EML fault happened. So I took it straight back. They had it for another week and claimed it was a faulty injector, so they replaced that... but guess what happened the moment I drove it away... yes you're right, the same EML warning trigger, so I took it back. Another week passes and they now claim it was/is a misfire so needed another new injector, but this time they also claim to have done compression tests with Porsche DE, and an oil change. I got the call to pick it up, and yes you guessed right the moment I got the car on the dual carriageway under load, the same EML warning happened.
At this point I'm pretty pissed off. So they take the car back for a 4th time. this time they claim to have replaced more coil packs and injectors, and some two months later after first dropping it off with them, my car is supposedly ready to be picked up and they assure me it's fixed. But you can already guess what happens next, this time I hadn't even got to the dual-carriageway and the same EML trigger appears. I take it back and the service manager basically tells me it's not their problem anymore, the car is taking up a ramp for paying customer, and that I need to speak to my supplying dealer.
So I nurse the car home, and it sits on my driveway over the summer unused, as I battle Porsche FS and Porsche GB.
I contact Porsche GB, to raise a complaint (and ask for help), but nobody calls me back, when they do (a week after I first logged my call) the person has no clue as to the actual issue, and is quite frankly a rude arrogant idiot. They then pass my case to somebody else who at first seems to be helpful, but she transpires to they have zero power or influence and is just following a crib sheet.
Porsche financial services on the other hand go one better (worse). The car is technically owned by them (as it's financed with them), so I am told to ring and ask for their advice. They instead put me in a holding pattern which takes a month to even get acknowledgment to my call, and another month to get any sort of response. Eventually they incorrectly treat it as a complaint. Not only do they ignore the actual problem with the car, but they reply to me saying that the car is fixed so it's not their liability and they can't help! As of today I can no longer get a response out of them and I'm told to speak to the ombudsman if I want to take it further.
Last month, as a last ditch attempt get some help, I took to emailing the Porsche UK CEO, and in 24hrs I was assigned a senior case manager who has been better, but TBH is pretty powerless, everything just gets pushed back on to my supplying dealer.
During all this my supplying dealer has been amazing. A huge shout out to Justin and Kiley at Mayfair who have chased and apologised to me and quite frankly gone above and beyond. 2 weeks ago Mayfair organised (at they own expense) for my car to be trailered to Reading for inspection. Reading service team were great (shout out to Alex there!) On their first test drive Reading unsurprisingly had the EML fault, they then did oil checks and found metal in the oil. I asked if this was new, and they said no. At this point the Gold technician working on the car said that he thought it would be mechanical failure. A few tests later and it was confirmed to me last Friday that due to excessive wear on the cylinder head, this was the reason why the fault started to be thrown up in May/June (which my local OPC unsuccessfully claimed to have fixed), actually means it needs a whole new engine, after only 3k miles of use! Porsche Germany immediately instructed them to replace the engine. Porsche GB rang me and told me I was entitled to a "refund" (even after 3yrs!), but I needed to work with Mayfair to process that.
So at this point, the car feels tainted. The problem has been cited as a manufacturing process problem with thengine. But the whole experience with Porsche GB, after spending the best part of £100k on a new car, has left me really out-of-love with the brand.
I will say again, Mayfair have been outstanding. They have share the same levels of sympathy and exasperation as I have, and although they are doing their best to try and get me into another Car (4RS, SRS or GT3), they totally understand why I want to walk.
So a whole summer of driving missed, and not a great end to what I thought was going to be my dream purchase.
Edited by kmpowell on Tuesday 28th October 10:27
I do feel and i fully understand your pain as mentioned before after 3.5 years i needed a new engine due to catastophic failure on christmas eve of all days and subsequently a new engine. But i did go on to buy another 3 new Porsches. At least you will get a full refund for your woes which has to be a positive in my book and you are not thousands of pounds out of pocket like i know some have found themselves when things go wrong.
Like you i have bought cars in the past and treated as garage queens doing only a few k a year but as mentioned on other post i now buy cars that i drive everyday which i find so much more rewarding. So going forward get yourself a fun car that you can drive more often and dont let this terrible experience put you off Porsche cars. But what i will say is the customer care and buying experience at Porsche has really gone down the pan over last 5 + years.
Like you i have bought cars in the past and treated as garage queens doing only a few k a year but as mentioned on other post i now buy cars that i drive everyday which i find so much more rewarding. So going forward get yourself a fun car that you can drive more often and dont let this terrible experience put you off Porsche cars. But what i will say is the customer care and buying experience at Porsche has really gone down the pan over last 5 + years.
Panamax said:
OK, so there's Mayfair and there's Reading. Which is the local OPC and is there a reason the car wasn't bought from there?
Not sure if I can name them tbh, due to name & shame rules on here.The car wasn't originally bought from my local OPC, because when I went in to buy one in the summer of '21, they refused to give me an allocation due to lack of buying history with them, so I could only use them for servicing.
Edited by kmpowell on Tuesday 28th October 10:58
kmpowell said:
After 3 yrs, my 718 GT4 ownership is coming to a totally unexpected and abrupt end
After what can only be described as a "farcical and calamitous" 5+ mths with Porsche GB, Porsche Financial Services, and my local OPC, I'm now going through a total rejection and refund process of my car with my original supplying dealer.
As some of you may remember, I specced the car myself in 2021, and took delivery in 2022. So I've owned it from new, where it's been used but also totally babied and respected i.e. engine warmed up before playing etc etc.
What started in May/June as an engine management warning being triggered when the car was under load, has eventually resulted in calamity from what I mistakingly thought would be a quick fix. My local OPC claimed it was a faulty coil pack, but immediately after me picking it up and driving away, the same EML fault happened. So I took it straight back. They had it for another week and claimed it was a faulty injector, so they replaced that... but guess what happened the moment I drove it away... yes you're right, the same EML warning trigger, so I took it back. Another week passes and they now claim it was/is a misfire so needed another new injector, but this time they also claim to have done compression tests with Porsche DE, and an oil change. I got the call to pick it up, and yes you guessed right the moment I got the car on the dual carriageway under load, the same EML warning happened.
At this point I'm pretty pissed off. So they take the car back for a 4th time. this time they claim to have replaced more coil packs and injectors, and some two months later after first dropping it off with them, my car is supposedly ready to be picked up and they assure me it's fixed. But you can already guess what happens next, this time I hadn't even got to the dual-carriageway and the same EML trigger appears. I take it back and the service manager basically tells me it's not their problem anymore, the car is taking up a ramp for paying customer, and that I need to speak to my supplying dealer.
So I nurse the car home, and it sits on my driveway over the summer unused, as I battle Porsche FS and Porsche GB.
I contact Porsche GB, to raise a complaint (and ask for help), but nobody calls me back, when they do (a week after I first logged my call) the person has no clue as to the actual issue, and is quite frankly a rude arrogant idiot. They then pass my case to somebody else who at first seems to be helpful, but she transpires to they have zero power or influence and is just following a crib sheet.
Porsche financial services on the other hand go one better (worse). The car is technically owned by them (as it's financed with them), so I am told to ring and ask for their advice. They instead put me in a holding pattern which takes a month to even get acknowledgment to my call, and another month to get any sort of response. Eventually they incorrectly treat it as a complaint. Not only do they ignore the actual problem with the car, but they reply to me saying that the car is fixed so it's not their liability and they can't help! As of today I can no longer get a response out of them and I'm told to speak to the ombudsman if I want to take it further.
Last month, as a last ditch attempt get some help, I took to emailing the Porsche UK CEO, and in 24hrs I was assigned a senior case manager who has been better, but TBH is pretty powerless, everything just gets pushed back on to my supplying dealer.
During all this my supplying dealer has been amazing. A huge shout out to Justin and Kiley at Mayfair who have chased and apologised to me and quite frankly gone above and beyond. 2 weeks ago Mayfair organised (at they own expense) for my car to be trailered to Reading for inspection. Reading service team were great (shout out to Alex there!) On their first test drive Reading unsurprisingly had the EML fault, they then did oil checks and found metal in the oil. I asked if this was new, and they said no. At this point the Gold technician working on the car said that he thought it would be mechanical failure. A few tests later and it was confirmed to me last Friday that due to excessive wear on the cylinder head, this was the reason why the fault started to be thrown up in May/June (which my local OPC unsuccessfully claimed to have fixed), actually means it needs a whole new engine, after only 3k miles of use! Porsche Germany immediately instructed them to replace the engine. Porsche GB rang me and told me I was entitled to a "refund" (even after 3yrs!), but I needed to work with Mayfair to process that.
So at this point, the car feels tainted. The problem has been cited as a manufacturing process problem with thengine. But the whole experience with Porsche GB, after spending the best part of £100k on a new car, has left me really out-of-love with the brand.
I will say again, Mayfair have been outstanding. They have share the same levels of sympathy and exasperation as I have, and although they are doing their best to try and get me into another Car (4RS, SRS or GT3), they totally understand why I want to walk.
So a whole summer of driving missed, and not a great end to what I thought was going to be my dream purchase.
So sorry to hear the woes with the car. I know of similar stories where a car has gone back and forth trying to rectify a reoccurring problem. After what can only be described as a "farcical and calamitous" 5+ mths with Porsche GB, Porsche Financial Services, and my local OPC, I'm now going through a total rejection and refund process of my car with my original supplying dealer.
As some of you may remember, I specced the car myself in 2021, and took delivery in 2022. So I've owned it from new, where it's been used but also totally babied and respected i.e. engine warmed up before playing etc etc.
What started in May/June as an engine management warning being triggered when the car was under load, has eventually resulted in calamity from what I mistakingly thought would be a quick fix. My local OPC claimed it was a faulty coil pack, but immediately after me picking it up and driving away, the same EML fault happened. So I took it straight back. They had it for another week and claimed it was a faulty injector, so they replaced that... but guess what happened the moment I drove it away... yes you're right, the same EML warning trigger, so I took it back. Another week passes and they now claim it was/is a misfire so needed another new injector, but this time they also claim to have done compression tests with Porsche DE, and an oil change. I got the call to pick it up, and yes you guessed right the moment I got the car on the dual carriageway under load, the same EML warning happened.
At this point I'm pretty pissed off. So they take the car back for a 4th time. this time they claim to have replaced more coil packs and injectors, and some two months later after first dropping it off with them, my car is supposedly ready to be picked up and they assure me it's fixed. But you can already guess what happens next, this time I hadn't even got to the dual-carriageway and the same EML trigger appears. I take it back and the service manager basically tells me it's not their problem anymore, the car is taking up a ramp for paying customer, and that I need to speak to my supplying dealer.
So I nurse the car home, and it sits on my driveway over the summer unused, as I battle Porsche FS and Porsche GB.
I contact Porsche GB, to raise a complaint (and ask for help), but nobody calls me back, when they do (a week after I first logged my call) the person has no clue as to the actual issue, and is quite frankly a rude arrogant idiot. They then pass my case to somebody else who at first seems to be helpful, but she transpires to they have zero power or influence and is just following a crib sheet.
Porsche financial services on the other hand go one better (worse). The car is technically owned by them (as it's financed with them), so I am told to ring and ask for their advice. They instead put me in a holding pattern which takes a month to even get acknowledgment to my call, and another month to get any sort of response. Eventually they incorrectly treat it as a complaint. Not only do they ignore the actual problem with the car, but they reply to me saying that the car is fixed so it's not their liability and they can't help! As of today I can no longer get a response out of them and I'm told to speak to the ombudsman if I want to take it further.
Last month, as a last ditch attempt get some help, I took to emailing the Porsche UK CEO, and in 24hrs I was assigned a senior case manager who has been better, but TBH is pretty powerless, everything just gets pushed back on to my supplying dealer.
During all this my supplying dealer has been amazing. A huge shout out to Justin and Kiley at Mayfair who have chased and apologised to me and quite frankly gone above and beyond. 2 weeks ago Mayfair organised (at they own expense) for my car to be trailered to Reading for inspection. Reading service team were great (shout out to Alex there!) On their first test drive Reading unsurprisingly had the EML fault, they then did oil checks and found metal in the oil. I asked if this was new, and they said no. At this point the Gold technician working on the car said that he thought it would be mechanical failure. A few tests later and it was confirmed to me last Friday that due to excessive wear on the cylinder head, this was the reason why the fault started to be thrown up in May/June (which my local OPC unsuccessfully claimed to have fixed), actually means it needs a whole new engine, after only 3k miles of use! Porsche Germany immediately instructed them to replace the engine. Porsche GB rang me and told me I was entitled to a "refund" (even after 3yrs!), but I needed to work with Mayfair to process that.
So at this point, the car feels tainted. The problem has been cited as a manufacturing process problem with thengine. But the whole experience with Porsche GB, after spending the best part of £100k on a new car, has left me really out-of-love with the brand.
I will say again, Mayfair have been outstanding. They have share the same levels of sympathy and exasperation as I have, and although they are doing their best to try and get me into another Car (4RS, SRS or GT3), they totally understand why I want to walk.
So a whole summer of driving missed, and not a great end to what I thought was going to be my dream purchase.
Edited by kmpowell on Tuesday 28th October 10:27
Seems to me the lack of feedback and help you were getting has added to feeling of moving on from the brand and quite right.
Remember though, even with a premium brand its possible to get what we used to call a 'friday car' which can be the case with any brand.
Spyder RS might make up for the lack of summer use once spring lands next year so would be my suggestion .
Good luck with whatever you choose and of course , wishing you better luck this time around.
Just to add- i had some dealing with Porsche UK around 10ys back over a 997GT3 that i sent back countless times to the supplying OPC and all i ever got was a customer service rep that knew nothing about the cars.
BertBert said:
It seems to have taken a really long time to have a conversation with the supplying dealer. Might that have been better at an earlier stage?
I totally agree, but in hindsight. At the time, I was indeed having a conversation in the background with my supplying dealer, but as the car was at my local OPC, and a case was open with Porsche GB/DE, the supplying dealer's hands were tied. Once the car was back in my hands I had to start all over again, and I mistakingly thought Porsche GB would give a s
t, so I gave them a chance to tell me what might happen next. When they didn't, it was at that point my supplying dealer intervened and got the car to Reading for a diagnosis.Seems like a total run around to me from several OPC's on this unfortunately.
My GT4 suffered from the usual PADM issues and even though I could still drive it whilst I waited 2 months in the first instance for the part I was on the phone VWFS lodging a complaint. It took them some time but they did refund a decent amount for the two months wait on parts.
So your experience differs greatly from mine unfortunately, it's all about how these things are handled and it's now pushing you away from the brand understandably.
Fingers crossed whatever brand/car you move onto will be a far more pleasurable experience.
My GT4 suffered from the usual PADM issues and even though I could still drive it whilst I waited 2 months in the first instance for the part I was on the phone VWFS lodging a complaint. It took them some time but they did refund a decent amount for the two months wait on parts.
So your experience differs greatly from mine unfortunately, it's all about how these things are handled and it's now pushing you away from the brand understandably.
Fingers crossed whatever brand/car you move onto will be a far more pleasurable experience.
Freakuk said:
Seems like a total run around to me from several OPC's on this unfortunately.
From my local OPC, Porsche GB, and Porsche FS, yes. A complete farce. They all pushed it amongst each other, with nobody taking any level of ownership, and more than anything they forgot (or worse still, didn't care) there was a customer caught in the middle of it all.Honestly, if it hadn't been for my supplying dealer (Mayfair), I don't think I'd be any further forward than I was that day I took the car away from my local dealer.
Ignoring the 5 months pain which must have been extremely frustrating it sounds as if you have been given 2 options- brand new engine foc with presumably a new warranty applying or your original money back with no deductions for time /mileage ie a full refund ?
Again ignoring the pain I would say that is actually quite good service from Porsche and given you pretty much a free car for the last 3 years.
If you went for the cash I presume any dealer would be happy enough to take that ( perhaps with a suitable further discount ) on a brand new something.
Again ignoring the pain I would say that is actually quite good service from Porsche and given you pretty much a free car for the last 3 years.
If you went for the cash I presume any dealer would be happy enough to take that ( perhaps with a suitable further discount ) on a brand new something.
alscar said:
Isounds as if you have been given 2 options- brand new engine foc with presumably a new warranty applying or your original money back with no deductions for time /mileage ie a full refund ?
Yup, a new engine foc, or a full invoice calculated refund (with milage adjustment). I've opted for the latter.Curious, how they'd calculate the refund. Would that be similar to a loss adjuster doing his thing or do they use a formula?
A miserable experience that may end well for you fortunately. Never did rate Porsche GB and considered them as a glorified mailbox for the UK operation. They'd mediate etc but do little else unless you take formal steps. Bit sad really.
A miserable experience that may end well for you fortunately. Never did rate Porsche GB and considered them as a glorified mailbox for the UK operation. They'd mediate etc but do little else unless you take formal steps. Bit sad really.
kmpowell said:
alscar said:
Isounds as if you have been given 2 options- brand new engine foc with presumably a new warranty applying or your original money back with no deductions for time /mileage ie a full refund ?
Yup, a new engine foc, or a full invoice calculated refund (with milage adjustment). I've opted for the latter.I’m not sure I would discount buying something else from Porsche though especially as prior to this everything I’ve ever read from you about your car has been favourable.
I fell out with my Porsche ownership purely because my local dealer refused to sell me want I wanted as I clearly wasn’t nearly important enough or hadn’t spent enough - 6 brand new cars including 4 911’s notwithstanding but that’s a bit different.
I am really sorry to hear. I remember your collection day and the lovely python green spec.
I collected my car from Mayfair and yes, reading deal with all the servicing etc. Mayfair are quite reasonable and I hope your calculated refund goes to plan as valuation values are dire.
On a positive note, you have the option of a merc GTR or Mclaren (well that is my next option out of the Porsche network)
I collected my car from Mayfair and yes, reading deal with all the servicing etc. Mayfair are quite reasonable and I hope your calculated refund goes to plan as valuation values are dire.
On a positive note, you have the option of a merc GTR or Mclaren (well that is my next option out of the Porsche network)
kmpowell said:
Yup, a new engine foc, or a full invoice calculated refund (with milage adjustment). I've opted for the latter.
Although its been a lot of hassle you have two very good alternative outcomes, if it was me and you loved the car as much as you say you did i would go for the new engine option, when i got a new engine it came with all new ancillaries and 2 year factory warranty and i kept for a further 2+ years. Keep it for a few more years and you probably be not a lot worse worse off financially.
kmpowell said:
alscar said:
Isounds as if you have been given 2 options- brand new engine foc with presumably a new warranty applying or your original money back with no deductions for time /mileage ie a full refund ?
Yup, a new engine foc, or a full invoice calculated refund (with milage adjustment). I've opted for the latter.Therefore their calculations on mileage adjustment should factor that in.
Furthermore:
Breach of contract / breach of statutory rights: The car was not of satisfactory quality or fit for purpose, as required under the Consumer Rights Act 2015, s9 10. Given the early onset of the problem (engine defect traced back to manufacturing), the defect clearly existed from new. Even though more than 6 months had passed, under CRA 2015:
The burden of proof shifts to you after 6 months, BUT! in this case, Porsche s own engineers confirmed it was a manufacturing defect which meets that burden.
Thus, you can demand damages for consequential loss not merely a refund.
Furthermore:
Since it was a finance agreement, you can pursue Porsche Financial Services under Section 75 of the Consumer Credit Act 1974 for breach of contract (same rights as against the dealer). That means:
PFS is jointly and severally liable for the car s faults. They cannot simply claim the car is fixed and wash their hands of it. If PFS dragged their feet or mishandled the complaint (as seems clear), you can escalate the case to the Financial Ombudsman, who has the power to:
Award EXTRA compensation for distress and inconvenience, and order additional financial redress (e.g. interest, costs, or reimbursement of out-of-pocket expenses).
Furthermore:
A civil claim can include:
Loss of use (e.g., costs of alternative transport while the car was off the road for months).
Inconvenience and time wasted.
Depreciation or loss of resale value due to the defect history.
Possibly interest under the Late Payment of Commercial Debts (Interest) Act 1998 (if applicable).
= more compensation
Furthermore:
The farcical and calamitous service history and the dismissive behaviour of Porsche GB and PFS could bolster a claim for:
Breach of duty to act with reasonable care and skill, and breach of complaint-handling obligations under the FCA s Consumer Duty (for PFS).
= more compensation
You should be seeking a refund plus at least 50% as a starting point. If they say no then seek a free legal consultation and, for the costs of a few K spent in legal letters, it'll negotiate its way to more than the £100k refund you are getting. I am sure Mayfair are being all charming with their shiny suits and lattes on tap but they are protecting their relationship with HQ than with you and not steering you to the proper compensation you deserve.
Jones the cat said:
The equivalent of £100,000 three years ago (around late 2021) is approximately £122,400 today (late 2024/early 2025), based on UK inflation data.
Therefore their calculations on mileage adjustment should factor that in.
Furthermore:
Breach of contract / breach of statutory rights: The car was not of satisfactory quality or fit for purpose, as required under the Consumer Rights Act 2015, s9 10. Given the early onset of the problem (engine defect traced back to manufacturing), the defect clearly existed from new. Even though more than 6 months had passed, under CRA 2015:
The burden of proof shifts to you after 6 months, BUT! in this case, Porsche s own engineers confirmed it was a manufacturing defect which meets that burden.
Thus, you can demand damages for consequential loss not merely a refund.
Furthermore:
Since it was a finance agreement, you can pursue Porsche Financial Services under Section 75 of the Consumer Credit Act 1974 for breach of contract (same rights as against the dealer). That means:
PFS is jointly and severally liable for the car s faults. They cannot simply claim the car is fixed and wash their hands of it. If PFS dragged their feet or mishandled the complaint (as seems clear), you can escalate the case to the Financial Ombudsman, who has the power to:
Award EXTRA compensation for distress and inconvenience, and order additional financial redress (e.g. interest, costs, or reimbursement of out-of-pocket expenses).
Furthermore:
A civil claim can include:
Loss of use (e.g., costs of alternative transport while the car was off the road for months).
Inconvenience and time wasted.
Depreciation or loss of resale value due to the defect history.
Possibly interest under the Late Payment of Commercial Debts (Interest) Act 1998 (if applicable).
= more compensation
Furthermore:
The farcical and calamitous service history and the dismissive behaviour of Porsche GB and PFS could bolster a claim for:
Breach of duty to act with reasonable care and skill, and breach of complaint-handling obligations under the FCA s Consumer Duty (for PFS).
= more compensation
You should be seeking a refund plus at least 50% as a starting point. If they say no then seek a free legal consultation and, for the costs of a few K spent in legal letters, it'll negotiate its way to more than the £100k refund you are getting. I am sure Mayfair are being all charming with their shiny suits and lattes on tap but they are protecting their relationship with HQ than with you and not steering you to the proper compensation you deserve.
But he had three good years use of it before the fault materialised….Therefore their calculations on mileage adjustment should factor that in.
Furthermore:
Breach of contract / breach of statutory rights: The car was not of satisfactory quality or fit for purpose, as required under the Consumer Rights Act 2015, s9 10. Given the early onset of the problem (engine defect traced back to manufacturing), the defect clearly existed from new. Even though more than 6 months had passed, under CRA 2015:
The burden of proof shifts to you after 6 months, BUT! in this case, Porsche s own engineers confirmed it was a manufacturing defect which meets that burden.
Thus, you can demand damages for consequential loss not merely a refund.
Furthermore:
Since it was a finance agreement, you can pursue Porsche Financial Services under Section 75 of the Consumer Credit Act 1974 for breach of contract (same rights as against the dealer). That means:
PFS is jointly and severally liable for the car s faults. They cannot simply claim the car is fixed and wash their hands of it. If PFS dragged their feet or mishandled the complaint (as seems clear), you can escalate the case to the Financial Ombudsman, who has the power to:
Award EXTRA compensation for distress and inconvenience, and order additional financial redress (e.g. interest, costs, or reimbursement of out-of-pocket expenses).
Furthermore:
A civil claim can include:
Loss of use (e.g., costs of alternative transport while the car was off the road for months).
Inconvenience and time wasted.
Depreciation or loss of resale value due to the defect history.
Possibly interest under the Late Payment of Commercial Debts (Interest) Act 1998 (if applicable).
= more compensation
Furthermore:
The farcical and calamitous service history and the dismissive behaviour of Porsche GB and PFS could bolster a claim for:
Breach of duty to act with reasonable care and skill, and breach of complaint-handling obligations under the FCA s Consumer Duty (for PFS).
= more compensation
You should be seeking a refund plus at least 50% as a starting point. If they say no then seek a free legal consultation and, for the costs of a few K spent in legal letters, it'll negotiate its way to more than the £100k refund you are getting. I am sure Mayfair are being all charming with their shiny suits and lattes on tap but they are protecting their relationship with HQ than with you and not steering you to the proper compensation you deserve.
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