Lease car valuation and insurance payout discrepancy

[thebraketester]

Hi all. We are in the midst of a total loss situation. The lease company who own the car have given us a valuation which is ~6k short of what the insurance company have offered to pay out. This shouldn’t be too much of an issue as we have gap insurance so they will hopefully make up the shortfall. I think the insurance offer is fair and the lease company are wanting over the odds by the about the shortfall in question. The lease has been terminated and we don’t owe them anything lease wise as far as I can tell, with the exception of about £1000 in excess mileage for when the car was due to be returned at the end of this month.

Is it worth contesting it from either angle? Or best just to let it be settled as it stands?

Thanks TBT

[Sir Bagalot]

Just call your gap insurers. They will ask you for an email giving them permission to discuss the matter with your insurers and lease company.

They are better at negotiations that you or I

[Sheepshanks]

AIUI you're supposed to call the GAP insurer as soon as you know the car will be written off. Have you done that?

[thebraketester]

Sheepshanks said:

AIUI you're supposed to call the GAP insurer as soon as you know the car will be written off. Have you done that?

Yes they are aware.

[thebraketester]

Sir Bagalot said:

Just call your gap insurers. They will ask you for an email giving them permission to discuss the matter with your insurers and lease company.

They are better at negotiations that you or I

Thanks. Will call them all tomorrow and take it from there.