How long do porsche warranty their work?
Discussion
Eg...if you have a car that is out of warranty......if you have the RMS go...and you get it fixed by porsche...how long is it then under warranty for?
If the rms then goes again 9 motnhs later..or 18 months later is it covered as beign defective the last time they repaired it etc?
Surely if they replace the rms and it goes again a year or so later then it must have been defecdtive before and should be fixed foc the 2nd time?
Anyone any experienc eof this?
If the rms then goes again 9 motnhs later..or 18 months later is it covered as beign defective the last time they repaired it etc?
Surely if they replace the rms and it goes again a year or so later then it must have been defecdtive before and should be fixed foc the 2nd time?
Anyone any experienc eof this?
An interesting and timely posting.
I believe I`m right in saying that Porsche guarantee their work and parts fitted for 2 years, and that`s why we should all rush off and use the main dealers.
However.
If work is carried out as part of a recall or was done under a warranty and you didn`t pay for the work then it would appear you`re on your own buddy.
We had a 993 cabriolet locking motor fail on a car the other day just as it was being handed over to it`s new customer. Just for fun rather than pay the £250 ourselves with a specialist I thought I`d try our luck with the OPC under the recall scheme. Initially we were told 1 motor had be changed as a recall (there are 2 on the car !!), it then turned out in fact both had been changed, apparently in February. To cut a long story short there was a total cock up, the garage didn`t have the motor in stock when the car got to them and we were told a goodwill claim would have to be put in, answer Tuesday.
Obviously no good for our customer but luckily for him we take customer care a little more seriously so said I`d pay for it myself and dig the OPC out of the gutter. They managed to find a motor and our customer was happy. All be it we are £330.00 poorer. We`ll see what happens on Tuesday when Porsche decide whether or not to honour their previous work.
Interestingly so far it`s taken them 3 or 4 visits to sort the glass back window on the Cayenne, 2 visits to sort out the airbag light and we`ve given up with the side light that fails to illuminate and sets off the bong everytime you turn the lights on despite a couple of visits, the lights that still mist up, the spare wheel carrier is starting to wear on the hings again despite having been changed once already and the boot lid still needs the prescision of a NASA engineer to ensure it closes properly. So clearly they can`t get it right first time and so you would have thought ALL work should be guaranteed regardles. Sadly it would appear not.
Henry
I believe I`m right in saying that Porsche guarantee their work and parts fitted for 2 years, and that`s why we should all rush off and use the main dealers.
However.
If work is carried out as part of a recall or was done under a warranty and you didn`t pay for the work then it would appear you`re on your own buddy.
We had a 993 cabriolet locking motor fail on a car the other day just as it was being handed over to it`s new customer. Just for fun rather than pay the £250 ourselves with a specialist I thought I`d try our luck with the OPC under the recall scheme. Initially we were told 1 motor had be changed as a recall (there are 2 on the car !!), it then turned out in fact both had been changed, apparently in February. To cut a long story short there was a total cock up, the garage didn`t have the motor in stock when the car got to them and we were told a goodwill claim would have to be put in, answer Tuesday.
Obviously no good for our customer but luckily for him we take customer care a little more seriously so said I`d pay for it myself and dig the OPC out of the gutter. They managed to find a motor and our customer was happy. All be it we are £330.00 poorer. We`ll see what happens on Tuesday when Porsche decide whether or not to honour their previous work.
Interestingly so far it`s taken them 3 or 4 visits to sort the glass back window on the Cayenne, 2 visits to sort out the airbag light and we`ve given up with the side light that fails to illuminate and sets off the bong everytime you turn the lights on despite a couple of visits, the lights that still mist up, the spare wheel carrier is starting to wear on the hings again despite having been changed once already and the boot lid still needs the prescision of a NASA engineer to ensure it closes properly. So clearly they can`t get it right first time and so you would have thought ALL work should be guaranteed regardles. Sadly it would appear not.
Henry
Good unbiased post there, thanks.
I am sure they will honour the goodwill claim, assuming you didn't insist on being as rude to them as you were to me in December last year when I dared to ask questions about some of your stock's mileage and previous ownership when I had cash to purchase a car that day.
>> Edited by Vesuvius996 on Sunday 9th October 23:16
I am sure they will honour the goodwill claim, assuming you didn't insist on being as rude to them as you were to me in December last year when I dared to ask questions about some of your stock's mileage and previous ownership when I had cash to purchase a car that day.
>> Edited by Vesuvius996 on Sunday 9th October 23:16
Vesuvius996 said:
assuming you didn't insist on being as rude to them as you were to me in December last year when I dared to ask questions about some of your stock's mileage and previous ownership when I had cash to purchase a car that day.
And with good reason. As I suspect I said on the day a £30k 996 is good value. A £30k 996 with a little number on the speedo that makes it £40k isn`t. Especially when facelift 2001 cars sell for well under £40k. Buy cars based on the car not the numbers, especially one so random as the number of former keepers showing on a V5.
As I`ve said on more than one occasion I`m a lucky lad, I eat well most nights, haven`t got the bank breathing down my neck and thus don`t have to sell my soul to make ends meet. Listen to my advice, if you see something better elsewhere that`s cool, we aren`t the only people selling used Porsches, but listen to the content of my waffle. There is nothing personal about what I say, you are there to buy a car not to become my best mate or my lover. The problem is that some people don`t listen. They insist on putting up a guard and standing their ground without thinking. In life the wise ones listen, smile, go away, think, inwardly digest and then make their descisions. I am a professional, whether I`m any good or not remains to be seen, but a full time professional none the less so there might be the odd pearl in what I say.
When I`m hard on people it`s because I care - no really - and I want people to see buying cars from a different perspective so that they don`t lose their shirt in depreciation. There`s no magic cure, all cars lose money, but some 996 buyers are going to lose £10k more than others. After all why do I bother to post on this forum, it certainly isn`t to sell cars, I`d be better spending £50 a month on pop up banners to do that. I do it because I care.
Enjoy the 996, glad to see the faults thus far encountered, (interesting that they occured in spite of only 29k miles on the clock), have been sorted f.o.c, or under your £700 warranty. Also good to see you have the courage to show your owneship so openly. The critical entry will be the last number you enter when you sell the car. Until then we won`t know if I`m right or wrong.
As ever keep smiling. Henry.
Actually, I'd be interested to know fi you think that the 996 market is now splitting in half.
On the one hand, non-warranted cars with patchy histories seem to be plummeting.
I reckon (hope) that a car with a warranty and all the bills will fall much less - in other words good cars will fetch much better money. For sure there are not now many 2000 996s running Porsche warranties - certainly they are getting rarer and rarer at dealers and they will be attractive private proposition in a couple of years.
V996
PS your choice of promotional method at the Porsche Festival is beyond reproach
>> Edited by Vesuvius996 on Monday 10th October 13:16
I spoke to Henry about a week before I found my ideal car - he told me (rightly so) ignore the miles, ignore the owners pay attention to the car.
I went out and bought (not from him) an 8 owner 36K mile turbo for a bargainus £40K - car has been absolutely faultless and I swear I'll give henry the first refusal if I can ever be parted with it.
Regarding the 996, values and warranties etc, it is in my opinion that the low value cars will set the value for the rest of the market.
In my opinion, why should I have to warranty against what is basically crap engineering, they only had to put a crank centrally in a hole and they messed it up so the fact that you decided to pay a premium for the servicing does not change the fact of the matter which is some cars are out of tolerence and the fact that your car has had a seal go already will bring it down to the others level, plus the fact it's half a boxster which is another reason the cars are depreciating at such a rate.
I went out and bought (not from him) an 8 owner 36K mile turbo for a bargainus £40K - car has been absolutely faultless and I swear I'll give henry the first refusal if I can ever be parted with it.
Regarding the 996, values and warranties etc, it is in my opinion that the low value cars will set the value for the rest of the market.
In my opinion, why should I have to warranty against what is basically crap engineering, they only had to put a crank centrally in a hole and they messed it up so the fact that you decided to pay a premium for the servicing does not change the fact of the matter which is some cars are out of tolerence and the fact that your car has had a seal go already will bring it down to the others level, plus the fact it's half a boxster which is another reason the cars are depreciating at such a rate.
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