Unsolicited Mail

[Glassman]

I recently ordered some parts from an online shop which arrived in good time. This company has spammed me with offers and most recently their second 'Christmas offers'. However, I did not opt in for any of it.

This kind of thing has happened before, and I can almost guarantee it will happen again based on these experiences which is why on this occasion I looked at the two boxes to check and made sure, do I tick them or not? It very clearly stated to tick if I wanted in. On that basis I left them alone (and double-checked before progressing to the next stage). Despite being so (what I thought was) so sure, this company still sent me three mailshots in just over a week.

An obvious suggestion might be to click the 'unsubscribe' button, or to send them a polite email. Why have opt in or out instructions in that case? On its own it is a bit of an irritation, but when it happens all the time, it's more than that. Perhaps there's something I'm doing, or not? If I'm opting out, that's where it should end, but it isn't. Previously I ordered some cleaning products and got spammed a few days later. I went through the motions and requested to be 'removed' and it stopped, but when it came to re-ordering, and explicitly declining any advertising or special offer emails, I still got one (several in fact). After thrashing it out with 'Aaron' I thought it would end there, but it was followed with one of those 'how did we do' surveys.

[Macneil]

I think Aaron has a sense of humour.

[Glassman]

Macneil said:

I think Aaron has a sense of humour.

Probably, but I think he should be focussing on his spelling and grammar.

[miniman]

Customer survey will be sent under legitimate interest regardless of your marketing preferences.