Car insurer - OEM windscreen cover
Car insurer - OEM windscreen cover
Author
Discussion

Freakuk

Original Poster:

4,295 posts

171 months

Yesterday (10:13)
quotequote all
I posted a while ago I think regarding windscreen cover.

Basically, I have a large crack in my windscreen on my GR Yaris currently insured with Admiral who I believe will not replace like for like. My insurance renewal has come through so I am looking to move to an insurer who will provide OEM glass.

Can anyone recommend an insurer who will provide this.

CanAm

12,332 posts

292 months

Yesterday (10:22)
quotequote all
Freakuk said:
I posted a while ago I think regarding windscreen cover.

Basically, I have a large crack in my windscreen on my GR Yaris currently insured with Admiral who I believe will not replace like for like. My insurance renewal has come through so I am looking to move to an insurer who will provide OEM glass.

Can anyone recommend an insurer who will provide this.
I hope you're not thinking of putting in the claim with the new insurer! yikes

Glassman

24,149 posts

235 months

Yesterday (10:34)
quotequote all
I've been through this. I asked what the "unlimited" windscreen cover actually meant, i.e., does it allow me to have it done by a repairer of my choosing. At first I got the 'yes-yes-let's-move-on response'. When I asked for it to be worded clearer and put in writing in with my policy, the adviser put me on hold to make sure that was possible.

On returning, I was told I could take it 'anywhere' to have the windscreen replaced by 'anyone' just 'as long as it was Autoglass. Not 'anywhere' or by 'anyone' then. It took quite a bit of poking with a stick to get a definitive answer on what my options were (or if I had more than one) and when it became clear all roads led to Autoslags, I asked for windscreen cover to be removed from my policy as I would not ever be claiming for a cracked or chipped windscreen. "Can't do that" I was told, because "the system won't allow it".

I'm a windscreen fitter by trade, running my own business. However, I pay for windscreen cover which I do not need and will never utilise. If I replace my windscreen, I am supposed (required?) to tell them about such an unclaimed loss.

raspy

2,159 posts

114 months

Yesterday (10:35)
quotequote all
Freakuk said:
I posted a while ago I think regarding windscreen cover.

Basically, I have a large crack in my windscreen on my GR Yaris currently insured with Admiral who I believe will not replace like for like. My insurance renewal has come through so I am looking to move to an insurer who will provide OEM glass.

Can anyone recommend an insurer who will provide this.
I’m with Admiral and they recently approved Autoglass to replace my windscreen with OEM BMW glass, even though my car was almost 3 years old when I phoned them.

You just have to request OEM glass when making the windscreen claim, but it does mean you have to wait longer, vs just getting a standard windscreen fitted.

Glassman

24,149 posts

235 months

Yesterday (10:42)
quotequote all
raspy said:
Freakuk said:
I posted a while ago I think regarding windscreen cover.

Basically, I have a large crack in my windscreen on my GR Yaris currently insured with Admiral who I believe will not replace like for like. My insurance renewal has come through so I am looking to move to an insurer who will provide OEM glass.

Can anyone recommend an insurer who will provide this.
I m with Admiral and they recently approved Autoglass to replace my windscreen with OEM BMW glass, even though my car was almost 3 years old when I phoned them.

You just have to request OEM glass when making the windscreen claim, but it does mean you have to wait longer, vs just getting a standard windscreen fitted.
It's not as straight forward just asking them. With every policy you accept a proposal before inception. If it states they will send you to Fred in a Shed With a Bag of Tools, that is what you have agreed to. There may be exceptions or exclusions to this, such as cars still under manufacturer warranty which is what I suspect yours fell under.

alscar

7,468 posts

233 months

Yesterday (10:42)
quotequote all
Freakuk said:
I posted a while ago I think regarding windscreen cover.

Basically, I have a large crack in my windscreen on my GR Yaris currently insured with Admiral who I believe will not replace like for like. My insurance renewal has come through so I am looking to move to an insurer who will provide OEM glass.

Can anyone recommend an insurer who will provide this.
It can depend on what each Insurer says in their t and c which sometimes also includes mention of going direct.
I’ve had to replace windscreens in a couple of cars and each time I have been offered either Autoglass or National Windscreens depending on who was able to source and fit sooner.
As it turned out in both cases it was NW.
The topic of whether OEM or a copy never came up.
Not Admiral and no doubt a much more expensive Insurer.

Uncle Meat

922 posts

270 months

Yesterday (11:17)
quotequote all
Just thought I would check my policy as when this came up before I checked with BMW who want about £1.5k for the windscreen plus about 2 hours labour fitting. Which makes 'the most we'll pay is £95' even more hilarious!

Windscreen excesses
You're covered for windscreen repair and replacement.
If you use one of our approved repairers, you'll need to pay an excess
of:
● Repair: £25
● Replacement: £135

If you don't use one of our approved repairers, the most we'll pay is
£95 and you'll need to pay an excess of:
● Repair: £25
● Replacement: £135

alscar

7,468 posts

233 months

Yesterday (11:22)
quotequote all
Uncle Meat said:
Just thought I would check my policy as when this came up before I checked with BMW who want about £1.5k for the windscreen plus about 2 hours labour fitting. Which makes 'the most we'll pay is £95' even more hilarious!

Windscreen excesses
You're covered for windscreen repair and replacement.
If you use one of our approved repairers, you'll need to pay an excess
of:
? Repair: £25
? Replacement: £135

If you don't use one of our approved repairers, the most we'll pay is
£95 and you'll need to pay an excess of:
? Repair: £25
? Replacement: £135
Indeed although presumably both AG and NW don’t have to pay those retail prices per se and all being equal doesn’t matter anyway as you would obviously use the approved repairer.

Glassman

24,149 posts

235 months

Yesterday (11:24)
quotequote all
Uncle Meat said:
Just thought I would check my policy as when this came up before I checked with BMW who want about £1.5k for the windscreen plus about 2 hours labour fitting. Which makes 'the most we'll pay is £95' even more hilarious!

Windscreen excesses
You're covered for windscreen repair and replacement.
If you use one of our approved repairers, you'll need to pay an excess
of:
? Repair: £25
? Replacement: £135

If you don't use one of our approved repairers, the most we'll pay is
£95 and you'll need to pay an excess of:
? Repair: £25
? Replacement: £135
It really highlights the definition of the word, disproportionate.

I also don't like how vague the 'one of our approved repairers' is, and never names one/them.

66HFM

756 posts

45 months

Yesterday (11:32)
quotequote all
Glassman said:
It really highlights the definition of the word, disproportionate.

I also don't like how vague the 'one of our approved repairers' is, and never names one/them.
I think the reason why they aren't defined is that they can change / update their list of approved repairers at any time...

I had a Discovery Sport with a heated windscreen that Autoglass replaced early in the summer, although it was a heated screen they fitted I'm convinced that the replacement never worked properly, although I sold the car before winter - not due to the windscreen though...

CraigyMc

18,017 posts

256 months

Yesterday (11:40)
quotequote all
Freakuk said:
I posted a while ago I think regarding windscreen cover.

Basically, I have a large crack in my windscreen on my GR Yaris currently insured with Admiral who I believe will not replace like for like. My insurance renewal has come through so I am looking to move to an insurer who will provide OEM glass.

Can anyone recommend an insurer who will provide this.
Admiral put an OE BMW screen on my 3 series a few years ago only because it was the optional climate screen (polarised) and the pattern part they wanted to use was a clear one (ie. not polarised).
They needed me to prove this was the option I bought the car with (happily, I ordered the car and owned it since new so had the paperwork to hand).

Since then I've been pretty careful about insurers and windscreens in case they "accidentally" downgrade it while doing the work.

Glassman

24,149 posts

235 months

Yesterday (11:49)
quotequote all
66HFM said:
Glassman said:
It really highlights the definition of the word, disproportionate.

I also don't like how vague the 'one of our approved repairers' is, and never names one/them.
I think the reason why they aren't defined is that they can change / update their list of approved repairers at any time...

I had a Discovery Sport with a heated windscreen that Autoglass replaced early in the summer, although it was a heated screen they fitted I'm convinced that the replacement never worked properly, although I sold the car before winter - not due to the windscreen though...
Probably, but this is an agreement and needs to be clear. When it is proposed to you, you should be given enough information to make an informed decision about exactly what is being proposed. If the nominated repairer is subject to change, perhaps they should state prevailing repairer. Instead they generate a non-geographical number which connects you to the dedicated glass claims desk at their nominated windscreen company's call centre.

What if you have had a bad experience with the nominated repairer? Or have an ongoing dispute with them? You might have vowed never to use that company again, but you've accepted a proposal that forces you to use a company that isn't named (and it's them).

They get away with a lot and it's all under the banner of saving (themselves) money (which in turn saves you on your quote).



CanAm

12,332 posts

292 months

Yesterday (15:33)
quotequote all
Glassman said:
I've been through this. I asked what the "unlimited" windscreen cover actually meant, i.e., does it allow me to have it done by a repairer of my choosing. At first I got the 'yes-yes-let's-move-on response'. When I asked for it to be worded clearer and put in writing in with my policy, the adviser put me on hold to make sure that was possible.

On returning, I was told I could take it 'anywhere' to have the windscreen replaced by 'anyone' just 'as long as it was Autoglass. Not 'anywhere' or by 'anyone' then. It took quite a bit of poking with a stick to get a definitive answer on what my options were (or if I had more than one) and when it became clear all roads led to Autoslags, I asked for windscreen cover to be removed from my policy as I would not ever be claiming for a cracked or chipped windscreen. "Can't do that" I was told, because "the system won't allow it".

I'm a windscreen fitter by trade, running my own business. However, I pay for windscreen cover which I do not need and will never utilise. [b]If I replace my windscreen, I am supposed (required?) to tell them about such an unclaimed loss.[/]
Not if it was replaced due to 'fair wear and tear', which isn't covered, of course! wink

Roono

58 posts

179 months

Yesterday (15:55)
quotequote all
My understanding is that the GR Yaris windscreen is not the same as the mass production Yaris.
So would someone apart from the OEM bother making one for (relatively) low production numbers? Would have to charge a lot to make back tooling etc costs.

You might be worried about nothing.

When you get it done, make sure rain sensor works. The plastic cover and clear gel pad was not positioned properly on mine so it was not working.

Glassman

24,149 posts

235 months

CanAm said:
Not if it was replaced due to 'fair wear and tear', which isn't covered, of course! wink
Agreed, and you'll find I have strong views on the matter.

alscar

7,468 posts

233 months

Glassman said:
Probably, but this is an agreement and needs to be clear. When it is proposed to you, you should be given enough information to make an informed decision about exactly what is being proposed. If the nominated repairer is subject to change, perhaps they should state prevailing repairer. Instead they generate a non-geographical number which connects you to the dedicated glass claims desk at their nominated windscreen company's call centre.

What if you have had a bad experience with the nominated repairer? Or have an ongoing dispute with them? You might have vowed never to use that company again, but you've accepted a proposal that forces you to use a company that isn't named (and it's them).

They get away with a lot and it's all under the banner of saving (themselves) money (which in turn saves you on your quote).

In fairness the wording of the policy very much depends on who the Insurer is.
If people go for the cheapest policy possible it is only to be expected that certain restrictions or limitations may apply and this would obviously extend to glass cover.
I guess that most people when Insuring their cars don't really give glass cover too much thought until they need to make a claim.




Glassman

24,149 posts

235 months

alscar said:
Glassman said:
Probably, but this is an agreement and needs to be clear. When it is proposed to you, you should be given enough information to make an informed decision about exactly what is being proposed. If the nominated repairer is subject to change, perhaps they should state prevailing repairer. Instead they generate a non-geographical number which connects you to the dedicated glass claims desk at their nominated windscreen company's call centre.

What if you have had a bad experience with the nominated repairer? Or have an ongoing dispute with them? You might have vowed never to use that company again, but you've accepted a proposal that forces you to use a company that isn't named (and it's them).

They get away with a lot and it's all under the banner of saving (themselves) money (which in turn saves you on your quote).

In fairness the wording of the policy very much depends on who the Insurer is.
If people go for the cheapest policy possible it is only to be expected that certain restrictions or limitations may apply and this would obviously extend to glass cover.
I guess that most people when Insuring their cars don't really give glass cover too much thought until they need to make a claim.
You're right, and for many who don't care too much until they need to make a claim it's when they find themselves in that position they start to ask the questions they could/should have been asking earlier.

MervJnr

30 posts

55 months

I'm still waiting to have it fitted by Autoglass but my request for an OEM windscreen replacement on a 6 year old VW Golf GTI was approved by LV=

CanAm

12,332 posts

292 months

MervJnr said:
I'm still waiting to have it fitted by Autoglass but my request for an OEM windscreen replacement on a 6 year old VW Golf GTI was approved by LV=
In a previous lifetime I used to be an Insurance Broker. LV= were a good company to deal with.