How do Evri contracts work?

[Peterpetrole]

As one of millions whose parcel was misdelivered to a house several hundred metres away and lost....

How do the contracts work with retailers? Do they get all the value of a parcel back if not delivered, e.g. £500 for a PS5?

Curious because so far I've not really had any arguments with retailers, they just send another one without too many questions.

There must be some commercial point to using such an awful, cheap service for the retailer?

[Countdown]

Sorry no idea but your experiences reminded me of the BBC article below

https://www.bbc.co.uk/news/articles/ceq107yxxjyo

My guess is that the amount Companies save by using Evri compared to Royal Mail outweighs the costs of compensation.

[Dave Hedgehog]

Countdown said:

Sorry no idea but your experiences reminded me of the BBC article below

https://www.bbc.co.uk/news/articles/ceq107yxxjyo

My guess is that the amount Companies save by using Evri compared to Royal Mail outweighs the costs of compensation.

and there's probably a saving to be had from not having any staff investigating failed deliveries

[Peterpetrole]

Countdown said:

Sorry no idea but your experiences reminded me of the BBC article below

https://www.bbc.co.uk/news/articles/ceq107yxxjyo

My guess is that the amount Companies save by using Evri compared to Royal Mail outweighs the costs of compensation.

Yeah I saw that, seems like the same story evri year.

I could maybe understand if Evri had a "low value Chinese tat" value service and a premium "don't chuck this parcel" service for retailers to choose from, but from the BBC report and another i saw recently it doesn't seem to matter the value of the item, it gets chucked "across the warehouse" when they are trying to fill cages.

[Shrimper]

I use Evri for my business - we are despatching circa 150 parcels a week at the moment and have issues arrive with less than 1 a week on average I would say. You can insure the item to whatever value, and you can claim it back if its lost or damaged. The claims process is infuriating though, so I save them up and badger our Evri business account manager once a month or so, who then sorts it. We do tend to see a slight increase in damage/loss this time of year, when I presume that they are using more seasonal staff etc.

I would love to use another service because of the Evri reputation, but in reality they aren't that bad for me, and the other providers won't provide a collection service for our volume that is anywhere near as competitive. Keeping the courier cost down keeps my business competitive and keeps the cost down for the customer

[Peterpetrole]

Shrimper said:

I use Evri for my business - we are despatching circa 150 parcels a week at the moment and have issues arrive with less than 1 a week on average I would say. You can insure the item to whatever value, and you can claim it back if its lost or damaged. The claims process is infuriating though, so I save them up and badger our Evri business account manager once a month or so, who then sorts it. We do tend to see a slight increase in damage/loss this time of year, when I presume that they are using more seasonal staff etc.

I would love to use another service because of the Evri reputation, but in reality they aren't that bad for me, and the other providers won't provide a collection service for our volume that is anywhere near as competitive. Keeping the courier cost down keeps my business competitive and keeps the cost down for the customer

Very interesting cheers -

So do you routinely insure all your items with Evri, and if you don't insure them it's your liability?

[Shrimper]

All items are covered up to £20 as standard. About 70% of my sales fall under that, the rest I tend to leave and roll the dice... In my experience its not worth paying the extra pennies, and a lot of orders over £30 will be split across multiple parcels anyway. On the odd occasion where we are despatching a single parcel over £80ish I will pay the extra and insure it.