Broadband speed
Discussion
What service are you on? Are you testing over WiFi or using a cable plugged into the router?
Assuming you have a BT based service, you can check expected speeds by phone number or address here:
https://www.broadbandchecker.btwholesale.com/#/ADS...
Assuming you have a BT based service, you can check expected speeds by phone number or address here:
https://www.broadbandchecker.btwholesale.com/#/ADS...
That's s
t unless you're in an area with diabolical broadband so I think my question would be has it always been that bad or has it only started recently as the latter would indicate an issue somewhere.
Use one of the checkers on a website to see what the provider thinks you should expect.
Broadly speaking work backwards from the socket and try to test from a cabled connection with as few "hops" as possible into the router/modem.
t unless you're in an area with diabolical broadband so I think my question would be has it always been that bad or has it only started recently as the latter would indicate an issue somewhere.Use one of the checkers on a website to see what the provider thinks you should expect.
Broadly speaking work backwards from the socket and try to test from a cabled connection with as few "hops" as possible into the router/modem.
Has it always been that slow ?
I imagine you are on VDSL which uses a spectrum of audio tones (and where the term 'broadband' actually comes from in that it takes up a broad frequency spectrum) and any bad connection or water in a joint will play merry hell with your speed.
The other factor is the distance from the cabinet but I also note your pings are really crap. This is the responsiveness of the link.
If you still have a landline on it, see if you can hear noise in the background (dial 17070, then press 2 for the test). In the past, reporting a poor analogue phone signal was the quickest way to get a response from openreach.
You could reset the router to force it into a line test where it checks each frequency to see if it gets through then only uses the good ones.
Have you plugged in anything else into a socket in the house ?
Have a look at your contract and see what the expected speed is then phone them and report a bad line.
I imagine you are on VDSL which uses a spectrum of audio tones (and where the term 'broadband' actually comes from in that it takes up a broad frequency spectrum) and any bad connection or water in a joint will play merry hell with your speed.
The other factor is the distance from the cabinet but I also note your pings are really crap. This is the responsiveness of the link.
If you still have a landline on it, see if you can hear noise in the background (dial 17070, then press 2 for the test). In the past, reporting a poor analogue phone signal was the quickest way to get a response from openreach.
You could reset the router to force it into a line test where it checks each frequency to see if it gets through then only uses the good ones.
Have you plugged in anything else into a socket in the house ?
Have a look at your contract and see what the expected speed is then phone them and report a bad line.
Looks like "old school" broadband.
I'm reading that that you're on an older VDSL (copper) service but you could move to FTTP and get a much better service.
But what you have still looks broken - just not very fast even if it was working perfectly.
I'd go ask on the Plusnet forums and call them.
I'm reading that that you're on an older VDSL (copper) service but you could move to FTTP and get a much better service.
But what you have still looks broken - just not very fast even if it was working perfectly.
I'd go ask on the Plusnet forums and call them.
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