Volvo EX30 Important Vehicle Safety Notice
Discussion
Hi All, received an email from volvo over the Xmas period, on 28th Dec at 21:31 !
Important- Vehicle Safety Notice
Hello
VIN: xxxxx
Registration Number: xxxxxx
Volvo's quality follow-up procedures have identified a potential safety concern with a small number of EX30’s Single Motor Extended Range and Twin Motor Performance. We understand from our records, that you are the current registered keeper of a vehicle with the registration detailed above. Therefore, please read the information within this letter as it will explain the issue and provide full details on the action that you need to take.
What is the issue?
Investigations have identified potential overheating of a High Voltage Battery cell. This could lead to a possible fire within the high voltage battery. It is possible that if overheating does occur a message within the Driver’s Information Module as below appears.
What are we doing to resolve?
Volvo takes this situation very seriously and is working with the appropriate authorities to launch an effective action as quickly as possible. You will receive further communication regarding the solution as soon as it is available.
What you should do now?
Do not charge your battery above 70%
Set the maximum charge limit to 70%.
1. Press the vehicle symbol in the bottom bar in the Infotainment screen and go to Settings.
2. Go to Charge > Select Custom option.
3. Set your charge level to maximum 70%
If you have any questions
If you have any questions regarding this notification, please contact the Volvo Customer Relations Team on 01628 422522 and quote the manufacturer reference number detailed at the top of this letter.
Your safety and continued satisfaction with your Volvo are very important to us. We apologise for any inconvenience this may cause and appreciate your co-operation.
If you are not the owner or are not responsible for the vehicle, please forward the content of this email to the new owner or the person who is responsible for the vehicle.
Important- Vehicle Safety Notice
Hello
VIN: xxxxx
Registration Number: xxxxxx
Volvo's quality follow-up procedures have identified a potential safety concern with a small number of EX30’s Single Motor Extended Range and Twin Motor Performance. We understand from our records, that you are the current registered keeper of a vehicle with the registration detailed above. Therefore, please read the information within this letter as it will explain the issue and provide full details on the action that you need to take.
What is the issue?
Investigations have identified potential overheating of a High Voltage Battery cell. This could lead to a possible fire within the high voltage battery. It is possible that if overheating does occur a message within the Driver’s Information Module as below appears.
What are we doing to resolve?
Volvo takes this situation very seriously and is working with the appropriate authorities to launch an effective action as quickly as possible. You will receive further communication regarding the solution as soon as it is available.
What you should do now?
Do not charge your battery above 70%
Set the maximum charge limit to 70%.
1. Press the vehicle symbol in the bottom bar in the Infotainment screen and go to Settings.
2. Go to Charge > Select Custom option.
3. Set your charge level to maximum 70%
If you have any questions
If you have any questions regarding this notification, please contact the Volvo Customer Relations Team on 01628 422522 and quote the manufacturer reference number detailed at the top of this letter.
Your safety and continued satisfaction with your Volvo are very important to us. We apologise for any inconvenience this may cause and appreciate your co-operation.
If you are not the owner or are not responsible for the vehicle, please forward the content of this email to the new owner or the person who is responsible for the vehicle.
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