Dealership rules
Discussion
So I have bought a Volvo XC60 T8 a week ago, at the time of test driving I couldn’t test the hybrid system due to no charge. All other things on the car seemed ok did the car vertical check so I thought it should be ok.
How wrong I seem to have been after getting the battery a charge on the way home I thought I’d better try pure mode, nothing happened. Took the car to a garage and they said the car its self is fine and maybe the battery just needs a good wall charge for it to work properly.
I’ve now done the wall charge and it still won’t go into pure mode so after some googling last night it’s looking like the ERAD has gone.
I’ve contacted the dealer I bought it from but there rules state I have to trailer the car to them and as I live in Manchester and bought the car from Coventry this is probably going to cost me a fortune, do I have a leg to stand on in regards to having to trailer it there as the condition I’m driving it in is the exact condition they sold it to me.
Any help is appreciated
How wrong I seem to have been after getting the battery a charge on the way home I thought I’d better try pure mode, nothing happened. Took the car to a garage and they said the car its self is fine and maybe the battery just needs a good wall charge for it to work properly.
I’ve now done the wall charge and it still won’t go into pure mode so after some googling last night it’s looking like the ERAD has gone.
I’ve contacted the dealer I bought it from but there rules state I have to trailer the car to them and as I live in Manchester and bought the car from Coventry this is probably going to cost me a fortune, do I have a leg to stand on in regards to having to trailer it there as the condition I’m driving it in is the exact condition they sold it to me.
Any help is appreciated
The relevant section of the Consumer Rights Act 2015 is probably this:
Section 20
(7)From the time when the right is exercised
(a)the trader has a duty to give the consumer a refund, subject to subsection (18), and
(b)the consumer has a duty to make the goods available for collection by the trader or (if there is an agreement for the consumer to return rejected goods) to return them as agreed.
(8)Whether or not the consumer has a duty to return the rejected goods, the trader must bear any reasonable costs of returning them, other than any costs incurred by the consumer in returning the goods in person to the place where the consumer took physical possession of them.
Is the agreement to trailer it back to them in any of the paperwork you signed?
Section 20
(7)From the time when the right is exercised
(a)the trader has a duty to give the consumer a refund, subject to subsection (18), and
(b)the consumer has a duty to make the goods available for collection by the trader or (if there is an agreement for the consumer to return rejected goods) to return them as agreed.
(8)Whether or not the consumer has a duty to return the rejected goods, the trader must bear any reasonable costs of returning them, other than any costs incurred by the consumer in returning the goods in person to the place where the consumer took physical possession of them.
Is the agreement to trailer it back to them in any of the paperwork you signed?
paul_c123 said:
Is this for a rejection or for them to diagnose the issue? What do your terms and conditions say?
The terms and conditions do say it has to be trailered but now stating this I have no recollection of actually signing anything. This is for rejection but they have to diagnose before they will offer the refund under there “terms”.
Did you take finance on the car?
If so, complain to the finance company, as well as the dealer.
And call Citizens advice, it's a free service to consumers.
They'll give you all the guidance you need, and point you to template letters if required.
Ignore what the dealer is saying about their rules, as pointed out above, the CRA is what matters.
If so, complain to the finance company, as well as the dealer.
And call Citizens advice, it's a free service to consumers.
They'll give you all the guidance you need, and point you to template letters if required.
Ignore what the dealer is saying about their rules, as pointed out above, the CRA is what matters.
robrad said:
The terms and conditions do say it has to be trailered but now stating this I have no recollection of actually signing anything.
This is for rejection but they have to diagnose before they will offer the refund under there terms .
Please note that the dealers own terms and conditions do not override your legal rights under CRA(2015). This is for rejection but they have to diagnose before they will offer the refund under there terms .
What sort of dealer did you buy it from? A massive chain or a backstreet trader? Massive chain = go hard on your consumer rights because you are protected. Small trader = try and play as nice as is fair because they could just close shop on you.
It shouldn’t be like that but unscrupulous people know how to get around your rights if they need to.
It shouldn’t be like that but unscrupulous people know how to get around your rights if they need to.
Firstly, I doubt a non Volvo dealer will be able to fix the problem. It’s quite a common fault on T8’s and was often covered by Volvo goodwill up to 5 years if it had full Volvo history.
In returning the car. If it drives you just need to drive it back and give them chance to repair. If you think they are goi g to be awkward get an inspection carried out by a recognised company before returning.
In returning the car. If it drives you just need to drive it back and give them chance to repair. If you think they are goi g to be awkward get an inspection carried out by a recognised company before returning.
Mad Maximus said:
What sort of dealer did you buy it from? A massive chain or a backstreet trader? Massive chain = go hard on your consumer rights because you are protected. Small trader = try and play as nice as is fair because they could just close shop on you.
It shouldn t be like that but unscrupulous people know how to get around your rights if they need to.
Coventry. It shouldn t be like that but unscrupulous people know how to get around your rights if they need to.
Dog Biscuit said:
Mad Maximus said:
What sort of dealer did you buy it from? A massive chain or a backstreet trader? Massive chain = go hard on your consumer rights because you are protected. Small trader = try and play as nice as is fair because they could just close shop on you.
It shouldn t be like that but unscrupulous people know how to get around your rights if they need to.
Coventry. It shouldn t be like that but unscrupulous people know how to get around your rights if they need to.
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