Dealership get a keeper removed V5? - vehicle rejected
Discussion
I had to reject a vehicle a couple of weeks ago. It was brand new and kept becoming faulty, the first time after twenty-four hours.
The dealership tried to resist, despite it still being in their workshop, so I formalised it in writing and notified DVLA via their site selecting "transfer to trader".
The dealer is now saying that there is an unnecessary extra keeper and that I should have used the V5. I have of course pointed out that if they had been more cooperative I would not have needed to use the DVLA site.
They are trying to reduce the refund. I have said no. But in order to expedite the refund and satisfy my curiosity I'd like to know the answer to this.
Google says that a trader can have a vehicle history adjusted when a rejection occurs. But I cannot find an authoritative source. The dealer claims to have called DVLA, but they said no.
Anyone know about this?
The dealership tried to resist, despite it still being in their workshop, so I formalised it in writing and notified DVLA via their site selecting "transfer to trader".
The dealer is now saying that there is an unnecessary extra keeper and that I should have used the V5. I have of course pointed out that if they had been more cooperative I would not have needed to use the DVLA site.
They are trying to reduce the refund. I have said no. But in order to expedite the refund and satisfy my curiosity I'd like to know the answer to this.
Google says that a trader can have a vehicle history adjusted when a rejection occurs. But I cannot find an authoritative source. The dealer claims to have called DVLA, but they said no.
Anyone know about this?
If it goes 'in trade' it doesn't put an extra keeper on it, when they re sell it you will be the only registered previous keeper, either they're trying it on or you haven't correctly recorded it as 'in trade', easy enough to check if you go on DVLA car check as tax will show an exact date of expiry if in trade.
What you have done has not added a keeper but it has negated the dealers option to unregistered the car with DVLA. To be fair they are on sticky ground trying to do this as DVLA will write to you and ask if you took possession and drive the vehicle on the road. If you say yes the dealer can’t unregister the car.
Kevin-2g5x2 said:
If it goes 'in trade' it doesn't put an extra keeper on it, when they re sell it you will be the only registered previous keeper, either they're trying it on or you haven't correctly recorded it as 'in trade', easy enough to check if you go on DVLA car check as tax will show an exact date of expiry if in trade.
DVLA shows the date of tax being due as 30 January, which is the day I rejected it and the date I put in DVLA system.If anyone has a link to an official source for this it would be appreciated.
South tdf said:
What you have done has not added a keeper but it has negated the dealers option to unregistered the car with DVLA. To be fair they are on sticky ground trying to do this as DVLA will write to you and ask if you took possession and drive the vehicle on the road. If you say yes the dealer can t unregister the car.
Yep, thisInitialDave said:
I think a dealer can get the history adjusted if a car is rejected, but it seems like rather than them being able to do that from their side, you've effectively told the DVLA that you've "sold" it to them.
There was no option for "I am rejecting the vehicle".But you'd think that if DVLA has gone to the trouble of asking whether the vehicle has gone to trade or private they are intending to deal with the admin differently.
South tdf said:
What you have done has not added a keeper but it has negated the dealers option to unregistered the car with DVLA. To be fair they are on sticky ground trying to do this as DVLA will write to you and ask if you took possession and drive the vehicle on the road. If you say yes the dealer can t unregister the car.
Thanks.The dealer was coming out with all sorts of stuff about I had no right to reject, the parts they had replaced weren't faulty, they were doing it under goodwill as a precautionary measure. My favourite was the photo of the engine warning lights may have been faked. Despite them emailing me listing the faults they had cleared from the ECU.
It is perhaps no surprise that they are BSing about this.
Furbo said:
There was no option for "I am rejecting the vehicle".
But you'd think that if DVLA has gone to the trouble of asking whether the vehicle has gone to trade or private they are intending to deal with the admin differently.
Those are two completely unrelated things.But you'd think that if DVLA has gone to the trouble of asking whether the vehicle has gone to trade or private they are intending to deal with the admin differently.
There's no option for "rejecting the vehicle" because the DVLA don't deal with that from your side of the table. The dealer, once you reject the car back to them, explains to the DVLA that they need to reverse the change of keeper which put the vehicle into your possession.
The choice of whether you say you've passed the car on to a private buyer or a trader is because they are administered differently, basically whether or not a new keeper is added after you at that point. Nothing to do with reversing the keeper status to what it was before you.
Hopefully it can all be untangled, but it comes across as you may have made quite a paperwork mess to be dealt with.
InitialDave said:
Furbo said:
There was no option for "I am rejecting the vehicle".
But you'd think that if DVLA has gone to the trouble of asking whether the vehicle has gone to trade or private they are intending to deal with the admin differently.
Those are two completely unrelated things.But you'd think that if DVLA has gone to the trouble of asking whether the vehicle has gone to trade or private they are intending to deal with the admin differently.
There's no option for "rejecting the vehicle" because the DVLA don't deal with that from your side of the table. The dealer, once you reject the car back to them, explains to the DVLA that they need to reverse the change of keeper which put the vehicle into your possession.
The choice of whether you say you've passed the car on to a private buyer or a trader is because they are administered differently, basically whether or not a new keeper is added after you at that point. Nothing to do with reversing the keeper status to what it was before you.
Hopefully it can all be untangled, but it comes across as you may have made quite a paperwork mess to be dealt with.
They are saying that the vehicle now has two keepers, me and them.
No one is talking about the keeper status before me.
Furbo said:
Erm... no.
They are saying that the vehicle now has two keepers, me and them
Did they specifically say it now has two keepers (it shouldn't if put into trade), or that what you've done means there will be two keepers (when they sell it on)?They are saying that the vehicle now has two keepers, me and them
Furbo said:
No one is talking about the keeper status before me.
You might not be, but some of us are, as it seems that this is the likely scenario:Nickp82 said:
South tdf said:
What you have done has not added a keeper but it has negated the dealers option to unregistered the car with DVLA. To be fair they are on sticky ground trying to do this as DVLA will write to you and ask if you took possession and drive the vehicle on the road. If you say yes the dealer can t unregister the car.
Yep, thisInitialDave said:
Furbo said:
Erm... no.
They are saying that the vehicle now has two keepers, me and them
Did they specifically say it now has two keepers (it shouldn't if put into trade), or that what you've done means there will be two keepers (when they sell it on)?They are saying that the vehicle now has two keepers, me and them
Furbo said:
No one is talking about the keeper status before me.
You might not be, but some of us are, as it seems that this is the likely scenario:Nickp82 said:
South tdf said:
What you have done has not added a keeper but it has negated the dealers option to unregistered the car with DVLA. To be fair they are on sticky ground trying to do this as DVLA will write to you and ask if you took possession and drive the vehicle on the road. If you say yes the dealer can t unregister the car.
Yep, thisNo one appears to be saying anything about me changing the status before me, except you. What South tdf is saying is that by notifying DVLA I have prevented the dealer de-registering the vehicle. Which is good. Because it prevents them re-selling it as a new vehicle, when in reality it has done 140 miles and become faulty twice within a week of delivery, with four different faults.
Furbo said:
They are saying that the vehicle now has two keepers.
Well that's very fishy.Furbo said:
No one appears to be saying anything about me changing the status before me, except you. What South tdf is saying is that by notifying DVLA I have prevented the dealer de-registering the vehicle.
If it were a used car, they could "just" reverse the additional keeper.
As it's a new car, they'd have to reverse the initial registration.
Either way, it's about returning the registration status to what it was prior to you buying it.
But, as said, the latter is really meant for when it never left the forecourt and is still actually new.
Furbo said:
I had to reject a vehicle a couple of weeks ago. It was brand new and kept becoming faulty, the first time after twenty-four hours.
They are trying to reduce the refund.
Is the dealer FCA regulated?They are trying to reduce the refund.
If so, tell them you're complaining to the FCA if your full refund isn't complete within 14 days.
Trevor555 said:
Furbo said:
I had to reject a vehicle a couple of weeks ago. It was brand new and kept becoming faulty, the first time after twenty-four hours.
They are trying to reduce the refund.
Is the dealer FCA regulated?They are trying to reduce the refund.
If so, tell them you're complaining to the FCA if your full refund isn't complete within 14 days.
Furbo said:
Trevor555 said:
Furbo said:
I had to reject a vehicle a couple of weeks ago. It was brand new and kept becoming faulty, the first time after twenty-four hours.
They are trying to reduce the refund.
Is the dealer FCA regulated?They are trying to reduce the refund.
If so, tell them you're complaining to the FCA if your full refund isn't complete within 14 days.
You don't have to have taken finance with them.
Get your complaint in.
The first thing the dealer will see is an invoice for about £750 + Vat for the investigation if FCA take on your complaint.
The last thing they'll see after they've told the dealer to refund you in full, is maybe a fine from them for not following the rules.
And in some instances, a little compensation to the consumer is possible.
To sum up, the dealer won't want to have the FCA involved.
Trevor555 said:
Furbo said:
Trevor555 said:
Furbo said:
I had to reject a vehicle a couple of weeks ago. It was brand new and kept becoming faulty, the first time after twenty-four hours.
They are trying to reduce the refund.
Is the dealer FCA regulated?They are trying to reduce the refund.
If so, tell them you're complaining to the FCA if your full refund isn't complete within 14 days.
You don't have to have taken finance with them.
Get your complaint in.
The first thing the dealer will see is an invoice for about £750 + Vat for the investigation if FCA take on your complaint.
The last thing they'll see after they've told the dealer to refund you in full, is maybe a fine from them for not following the rules.
And in some instances, a little compensation to the consumer is possible.
To sum up, the dealer won't want to have the FCA involved.
InitialDave said:
I think a dealer can get the history adjusted if a car is rejected, but it seems like rather than them being able to do that from their side, you've effectively told the DVLA that you've "sold" it to them.
A newly registered car can only be "deregistered" in exceptional circumstances and if it's never actually been on the road and the deregistration request is carried out in writing by the dealer within 5 (I think) days of registration. A rejection isn't an exceptional circumstance.I can recall a couple of times we've requested this for the branch I work at: 1) car was registered to the wrong person, 2) car was registered to the correct person, however she had an epileptic fit the day before collection so didn't get her licence back, both times the request was denied.
Edited by HTP99 on Monday 9th February 22:51
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