30 day return - What are options? HELP!
Discussion
Hi Pistonheads, I need to know where we stand with this little situation we have going on. I'm not going to mention any specifics so bare with!
Facts:
1. Wife purchased a vehicle second hand from a dealership - Not an OEM dealer. A private dealership based in the south. We're not in the South.
3. Initial very happy with the car, a few minor niggles like the centre console screen is really laggy and glitches sometimes. But nothing to worry about in my mind.
2. The car cost us £25k which we paid in full.
3. It came with the warranty - a third party warranty not an extended OEM warranty.
4. The car broke down on us after 22days leaving us stranded in the midlands.
5. The recovery people scanned the car and the fault list is reported back is massive, many many modules have faults, MIL light is on etc. Car won't drive. Starts but won't drive.
This is my wife's first ever foray into a 2nd hand car. She has always leased. So as you can imagine, she is raging right now. She's at the point where she wants to just return the car and be done with it and go back to a lease.
So, naturally, last night I did a little googling and see the consumer rights laws which say we can return the car within 30 days if it's faulty etc.
The wife called the dealer in question this morning. Said that she doesn't want to fix it, just wants to reject the car and get a refund. We're happy to take a slightly smaller amount given she has done ~1000 miles in the car since ownership.
The dealership flat out refused to do this and even accused her of doing something to the car which of course we haven't. I can see this is going to get ugly real quick. In the interim Ive booked the recovery of the car to the local JLR dealer but it's going to be a 3 week wait just to get a diagnostic on it.
So given we are 22 days into our 30 day period. Do we have a leg to stand on for a return?
What can we do?
Facts:
1. Wife purchased a vehicle second hand from a dealership - Not an OEM dealer. A private dealership based in the south. We're not in the South.
3. Initial very happy with the car, a few minor niggles like the centre console screen is really laggy and glitches sometimes. But nothing to worry about in my mind.
2. The car cost us £25k which we paid in full.
3. It came with the warranty - a third party warranty not an extended OEM warranty.
4. The car broke down on us after 22days leaving us stranded in the midlands.
5. The recovery people scanned the car and the fault list is reported back is massive, many many modules have faults, MIL light is on etc. Car won't drive. Starts but won't drive.
This is my wife's first ever foray into a 2nd hand car. She has always leased. So as you can imagine, she is raging right now. She's at the point where she wants to just return the car and be done with it and go back to a lease.
So, naturally, last night I did a little googling and see the consumer rights laws which say we can return the car within 30 days if it's faulty etc.
The wife called the dealer in question this morning. Said that she doesn't want to fix it, just wants to reject the car and get a refund. We're happy to take a slightly smaller amount given she has done ~1000 miles in the car since ownership.
The dealership flat out refused to do this and even accused her of doing something to the car which of course we haven't. I can see this is going to get ugly real quick. In the interim Ive booked the recovery of the car to the local JLR dealer but it's going to be a 3 week wait just to get a diagnostic on it.
So given we are 22 days into our 30 day period. Do we have a leg to stand on for a return?
What can we do?
First and foremost - put your rejection in writing to the Dealership you purchased the vehicle from, and stop using the vehicle. You’re starting to get close to the short-term right to reject at thirty days - email to the Dealership is fine.
This will stop the clock at less than thirty days.
Have you any finance on the vehicle?
This will stop the clock at less than thirty days.
Have you any finance on the vehicle?
Depends on the fault really. It’s difficult to say as we don’t have the full picture. But your rights are yes you can return the car within 30 days for a refund if the fault was present at purchase. You have an expensive car from a none franchised dealer so it may not be straight forward as you’re already seeing.
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