Alternatives to Teams Calling Plan

[Nicetobenice]

My wife has recently set up a new business and I have been co-opted to offer some help.

It's a small team of 4 and they are using office 365. They use Teams extensively so it seemed the obvious solution to add a calling plan. (they all work from home so there isn't an office set up)

All they need is a basic system that offers a main number that goes to a "group" and a direct dial each. I have done this previously and from what I remember it was quite straightforward.

When I came to set it up I hit a road block as Mircrosoft want "know your client" documentation, I uploaded the Incorporation Certificate and this gets a green tick, They also want proof of ownership of the domain.

I bought the domain on my personal Fasthosts account. The DNS points to Microsoft and it is verified and works for email and teams etc.
I have tried explaining this and have submitted invoices from Microsoft that are addressed to the company that show the domain.

I still can't clear this hurdle and I have almost run out patience.

So the question is - has anyone come across this before and if so is there a way round it?

I really want to avoid another app if I can but I am thinking I need to find the alternative

We will need 5 "land line" numbers. one that goes to a group and 4 direct dials.
Voicemail
the ability to transfer calls.

The don't need call recording or any other call centre type facilities.

Any ideas?

Thanks in advance

[simon_harris]

there are a million VOIP system providers out there - people like HIHI can even give you a phsyical "phone" to work from if that is preferred.

[Nicetobenice]

simon_harris said:

there are a million VOIP system providers out there - people like HIHI can even give you a phsyical "phone" to work from if that is preferred.

That's part ofbthe problem
There are a million providers that seem to offer everything from a simple number that forwards to your mobile to full on contact centre systems

We don't need a desk phone. Teams would have been ideal as the app is already installed and there is familiarity with both mobile and desktop apps.

[carl_w]

simon_harris said:

there are a million VOIP system providers out there - people like HIHI can even give you a phsyical "phone" to work from if that is preferred.

HiHi has a reputation for locking customers into 7 year contracts with punitive exit clauses.

I'd start by looking at Vonage, 3CX and RingCentral. I think most of them have Teams integration as well as their own app.

[PugwasHDJ80]

Nicetobenice said:

My wife has recently set up a new business and I have been co-opted to offer some help.

It's a small team of 4 and they are using office 365. They use Teams extensively so it seemed the obvious solution to add a calling plan. (they all work from home so there isn't an office set up)

All they need is a basic system that offers a main number that goes to a "group" and a direct dial each. I have done this previously and from what I remember it was quite straightforward.

When I came to set it up I hit a road block as Mircrosoft want "know your client" documentation, I uploaded the Incorporation Certificate and this gets a green tick, They also want proof of ownership of the domain.

I bought the domain on my personal Fasthosts account. The DNS points to Microsoft and it is verified and works for email and teams etc.
I have tried explaining this and have submitted invoices from Microsoft that are addressed to the company that show the domain.

I still can't clear this hurdle and I have almost run out patience.

So the question is - has anyone come across this before and if so is there a way round it?

I really want to avoid another app if I can but I am thinking I need to find the alternative

We will need 5 "land line" numbers. one that goes to a group and 4 direct dials.
Voicemail
the ability to transfer calls.

The don't need call recording or any other call centre type facilities.

Any ideas?

Thanks in advance

we used a speciliast from Fiverr (chap called Simon Seger) who was a teams calling specialist- think we paid him ~£400 or so to setup our teams calling for 15 of us, might have been a bit more but it wasnt a fortune and it was just something i didn't need to work out