Why wouldn't a dealer deliver, or let a truck collect?

[UTH]

Quite keen on a car, but it's based in Sunderland and I'm Surrey. Called them to ask if delivery could be negotiated as part of the sale, they said no, I then asked if I could at least arrange for a truck to transport it, they said no to that as well!? Is that standard practice? Surely they don't care what happens to it once it's bought??

[Dynion Araf Uchaf]

Distance selling rules I suspect

[UTH]

Dynion Araf Uchaf said:

Distance selling rules I suspect

Hmmm not heard of those

[itcaptainslow]

Very much the above - it’s to avoid obligation under the distance selling section of the Consumer Rights Act.

[UTH]

Ok fair enough, I'll look that up, I thought they were just being difficult

[borcy]

I think many dealers limit CC payments for the similar reasons.

[UTH]

Damn. Need to weigh up a trip to Sunderland or look at a different car!

[Baldchap]

Send a link and someone will find you something nearer I'm sure!

[paul_c123]

Just go to Sunderland and get it. It’s not like it’s on the far side of the moon.

[Pickle_Rick]

UTH said:

Damn. Need to weigh up a trip to Sunderland or look at a different car!

If the dealer had faith in the car then they'd happily charge delivery fees and not we scared of DSR.

If/when it goes wrong, you'll need to return to the dealer, which could be expensive if it can't be driven.

[Richard-390a0]

Dynion Araf Uchaf said:

Distance selling rules I suspect

Yep that's how it was explained to me. I purchased a car from a Lookers Group retailer in Scotland & their nearest retailer to me is in Basingstoke so the car was delivered for collection from there. At least there was no handover nonsense that way, I walked into the showroom collected the keys & was on my way again in less than five minutes best collection ever lol!

[Rangeroverer]

Hi I'm in Swindon just bought a car from Milton Keynes, they charged £80 for delivery.
I checked as much as I could mot history, garage reviews. A problem did arise after a week got it sorted by my local, which invalidated the warranty. The dealer did offer £100 which I thought was fair. That's the problem with buying at distance do you return for minor repairs!!

[fflump]

Pickle_Rick said:

UTH said:

Damn. Need to weigh up a trip to Sunderland or look at a different car!

If the dealer had faith in the car then they'd happily charge delivery fees and not we scared of DSR.

If/when it goes wrong, you'll need to return to the dealer, which could be expensive if it can't be driven.

Not necessarily a lack of faith in the car. DSR mean a buyer can return it for any reason, even a simple change of mind. Maybe the dealer has had bad experiences of distance-sold cars where this has happened

[itcaptainslow]

fflump said:

Pickle_Rick said:

UTH said:

Damn. Need to weigh up a trip to Sunderland or look at a different car!

If the dealer had faith in the car then they'd happily charge delivery fees and not we scared of DSR.

If/when it goes wrong, you'll need to return to the dealer, which could be expensive if it can't be driven.

Not necessarily a lack of faith in the car. DSR mean a buyer can return it for any reason, even a simple change of mind. Maybe the dealer has had bad experiences of distance-sold cars where this has happened

Indeed. I imagine the dealership has read this article.

https://www.am-online.com/news/latest-news/2022/09...

[vikingaero]

itcaptainslow said:

fflump said:

Pickle_Rick said:

UTH said:

Damn. Need to weigh up a trip to Sunderland or look at a different car!

If the dealer had faith in the car then they'd happily charge delivery fees and not we scared of DSR.

If/when it goes wrong, you'll need to return to the dealer, which could be expensive if it can't be driven.

Not necessarily a lack of faith in the car. DSR mean a buyer can return it for any reason, even a simple change of mind. Maybe the dealer has had bad experiences of distance-sold cars where this has happened

Indeed. I imagine the dealership has read this article.

https://www.am-online.com/news/latest-news/2022/09...

Mr Duncan Humber - what a lovely chap!
https://www.pistonheads.com/gassing/topic.asp?h=0&...

[p4cks]

UTH said:

Damn. Need to weigh up a trip to Sunderland or look at a different car!

It's not far from me if you wanted me to look over it

[CloudStuff]

itcaptainslow said:

fflump said:

Pickle_Rick said:

UTH said:

Damn. Need to weigh up a trip to Sunderland or look at a different car!

If the dealer had faith in the car then they'd happily charge delivery fees and not we scared of DSR.

If/when it goes wrong, you'll need to return to the dealer, which could be expensive if it can't be driven.

Not necessarily a lack of faith in the car. DSR mean a buyer can return it for any reason, even a simple change of mind. Maybe the dealer has had bad experiences of distance-sold cars where this has happened

Indeed. I imagine the dealership has read this article.

https://www.am-online.com/news/latest-news/2022/09...

Was about to post lambasting the motor trade for not standing behind their stock, but then I read that link and I have changed my assessment. Can totally understand the problem for the trader.

[ZX10R NIN]

UTH said:

Damn. Need to weigh up a trip to Sunderland or look at a different car!

It's really not that hard you can fly to Newcastle & get a taxi to Sunderland.

[UTH]

ZX10R NIN said:

UTH said:

Damn. Need to weigh up a trip to Sunderland or look at a different car!

It's really not that hard you can fly to Newcastle & get a taxi to Sunderland.

Still feels like a lot of effort for the family wagon

[raspy]

UTH said:

Quite keen on a car, but it's based in Sunderland and I'm Surrey. Called them to ask if delivery could be negotiated as part of the sale, they said no, I then asked if I could at least arrange for a truck to transport it, they said no to that as well!? Is that standard practice? Surely they don't care what happens to it once it's bought??

Why not just arrange for your own transporter to collect the car and bring it to you?