Bike shop had my bike over 2 weeks
Discussion
I have a Giant Reign Advanced Pro and a few weekends ago lost all drive to the rear wheel around 7 miles from home. Wife rescued me, took me and my mate back to mine and I swapped it for my hardtail - all good.
Took my bike to the local bike shop a couple of days after and they diagnosed it as the freehub - £80 fitted. Happy days - walked away expecting it to take them a day or two.
Chased last week and "the tool they use has broken and they have another on order". Seems odd for a bikeshop to only have one of these assuming it is something they will use on a daily basis. Accepted and moved on. Called them today and "the tool still hasn't arrived". They've had it over 2 weeks now for what should have been a simple job. They're a well known bike shop (I won't name and shame at this point) but I'm starting to run out of patience. This is not my world really I ride for pleasure and other than basic maintenance I take it to my shop for work. I just feel like I'm having my leg lifted now. I wondered if anyone with experience of these bikes can confirm or deny whether this sounds like a viable reason or just bulls
t?
Took my bike to the local bike shop a couple of days after and they diagnosed it as the freehub - £80 fitted. Happy days - walked away expecting it to take them a day or two.
Chased last week and "the tool they use has broken and they have another on order". Seems odd for a bikeshop to only have one of these assuming it is something they will use on a daily basis. Accepted and moved on. Called them today and "the tool still hasn't arrived". They've had it over 2 weeks now for what should have been a simple job. They're a well known bike shop (I won't name and shame at this point) but I'm starting to run out of patience. This is not my world really I ride for pleasure and other than basic maintenance I take it to my shop for work. I just feel like I'm having my leg lifted now. I wondered if anyone with experience of these bikes can confirm or deny whether this sounds like a viable reason or just bulls
t? I’d be amazed if someone else had experience of the same bike being repaired by someone who has broken the required tool and is delayed getting a new one.
Either pick up the bike and take it elsewhere or leave them to fix it. Jeez, the crap that gets asked on here, I’m amazed some of you get through a full day without someone holding your hand.
Either pick up the bike and take it elsewhere or leave them to fix it. Jeez, the crap that gets asked on here, I’m amazed some of you get through a full day without someone holding your hand.
Badda said:
I d be amazed if someone else had experience of the same bike being repaired by someone who has broken the required tool and is delayed getting a new one.
Either pick up the bike and take it elsewhere or leave them to fix it. Jeez, the crap that gets asked on here, I m amazed some of you get through a full day without someone holding your hand.
Just why reply? People like you boil my piss - if I met you in the street there is no way you would speak to me like that so why do it on a forum you melt!Either pick up the bike and take it elsewhere or leave them to fix it. Jeez, the crap that gets asked on here, I m amazed some of you get through a full day without someone holding your hand.
You must live a very sad and lonely life to fill it in such a way that you have to jump on people's posts to insult them.
8IKERDAVE said:
Badda said:
I d be amazed if someone else had experience of the same bike being repaired by someone who has broken the required tool and is delayed getting a new one.
Either pick up the bike and take it elsewhere or leave them to fix it. Jeez, the crap that gets asked on here, I m amazed some of you get through a full day without someone holding your hand.
Just why reply? People like you boil my piss - if I met you in the street there is no way you would speak to me like that so why do it on a forum you melt!Either pick up the bike and take it elsewhere or leave them to fix it. Jeez, the crap that gets asked on here, I m amazed some of you get through a full day without someone holding your hand.
You must live a very sad and lonely life to fill it in such a way that you have to jump on people's posts to insult them.
Not sad or lonely, admittedly becoming increasing exasperated at people being unable to make basic life choices without a committee view.
It was a question to those in the know as to whether it seemed like a viable reason for not completing the job within 2 weeks. A second opinion from someone who has more experience in this field than me.
You are not that person - you have nothing of any value to add so why bother - are you that bored?
You are not that person - you have nothing of any value to add so why bother - are you that bored?
You are being played. If it was lack of a tool it could be ordered and delivered in a couple of days.
Either accept they are in no rush and will do it when it suits them or pick the bike up and take it elsewhere.
Another option is get a new wheel while the old one is being repaired. Keeps you on the road and means you have a spare for the future you break a spoke for example.
I would never leave a whole bike for a wheel repair. Easier to transport a wheel than a bike as well.
Either accept they are in no rush and will do it when it suits them or pick the bike up and take it elsewhere.
Another option is get a new wheel while the old one is being repaired. Keeps you on the road and means you have a spare for the future you break a spoke for example.
I would never leave a whole bike for a wheel repair. Easier to transport a wheel than a bike as well.
RustyNissanPrairie said:
You need a chain whip, a cassette tool and a large adjustable spanner (for the cassette tool). Common inexpensive every day tools, that a bike shop should have multiples of (I have)
A replacement free hub might be the issue - what make is the hub?
That will help you remove the cassette, but not necessarily the free hub. A lot of Giant bikes have their own hubs on, and a variety of freehubs are available.A replacement free hub might be the issue - what make is the hub?
I'm not buying the broken tool story, but I could understand them having to order in a replacement freehub.
Having said that, I worked in an LBS for ten years, and knackered freehubs were exceedingly rare. Our lad's bike has Mavic wheels, and the crappy ratchet mechanism in that didn't last twelve months. Progress.
gazza285 said:
Having said that, I worked in an LBS for ten years, and knackered freehubs were exceedingly rare. Our lad's bike has Mavic wheels, and the crappy ratchet mechanism in that didn't last twelve months. Progress.
Meh, I have seen more than a few freehubs broken via various family members, friends and myself.It could be that the "Giant" hub is an awkward one to find a part for.
It smells more like someone forgot to order a tool, or they waited for a bigger order with a supplier.
Ask LBS for ETA and if they cannot give you one then phone round and see if someone else can do it. You may run into the same problem, unless you know what specific hub / freehub you need.
Thanks all, much appreciated.
I've never had one apart but in heinsight I wish I had just bought the part / tools required. The normal guy I use seemed quite reluctant to do it so I can only assume it's a bit of a PITA job.
I'm told the 'little tool' they're waiting on is coming from a company called 'Maddisons'. I'm in business myself and it's extremely rare for any delivery to take longer that 2-3 days (unless bespoke). I think I'll have a drive down there tomorrow and just walk in and ask to see the bike. It could be that they've broken / damaged something and are buying a bit of time.
I've never had one apart but in heinsight I wish I had just bought the part / tools required. The normal guy I use seemed quite reluctant to do it so I can only assume it's a bit of a PITA job.
I'm told the 'little tool' they're waiting on is coming from a company called 'Maddisons'. I'm in business myself and it's extremely rare for any delivery to take longer that 2-3 days (unless bespoke). I think I'll have a drive down there tomorrow and just walk in and ask to see the bike. It could be that they've broken / damaged something and are buying a bit of time.
RustyNissanPrairie said:
You need a chain whip, a cassette tool and a large adjustable spanner (for the cassette tool). Common inexpensive every day tools, that a bike shop should have multiples of (I have)
A replacement free hub might be the issue - what make is the hub?
It's a standard Giant hub...A replacement free hub might be the issue - what make is the hub?
8IKERDAVE said:
RustyNissanPrairie said:
You need a chain whip, a cassette tool and a large adjustable spanner (for the cassette tool). Common inexpensive every day tools, that a bike shop should have multiples of (I have)
A replacement free hub might be the issue - what make is the hub?
It's a standard Giant hub...A replacement free hub might be the issue - what make is the hub?
gazza285 said:
RustyNissanPrairie said:
You need a chain whip, a cassette tool and a large adjustable spanner (for the cassette tool). Common inexpensive every day tools, that a bike shop should have multiples of (I have)
A replacement free hub might be the issue - what make is the hub?
That will help you remove the cassette, but not necessarily the free hub. A lot of Giant bikes have their own hubs on, and a variety of freehubs are available.A replacement free hub might be the issue - what make is the hub?
I'm not buying the broken tool story, but I could understand them having to order in a replacement freehub.
Having said that, I worked in an LBS for ten years, and knackered freehubs were exceedingly rare. Our lad's bike has Mavic wheels, and the crappy ratchet mechanism in that didn't last twelve months. Progress.
Probably easier to buy a new wheel and just swap your cassette over which would be a 5 min job if you have the tools
If it's just the rachet mechanism then yes maybe they are waiting parts.
End of the day it's your call to either collect and take somewhere else, leave them to it, or order a new wheel (and get the other one repaired as a spare if it happens again).
8IKERDAVE said:
Thanks all, much appreciated.
I've never had one apart but in heinsight I wish I had just bought the part / tools required. The normal guy I use seemed quite reluctant to do it so I can only assume it's a bit of a PITA job.
I'm told the 'little tool' they're waiting on is coming from a company called 'Maddisons'. I'm in business myself and it's extremely rare for any delivery to take longer that 2-3 days (unless bespoke). I think I'll have a drive down there tomorrow and just walk in and ask to see the bike. It could be that they've broken / damaged something and are buying a bit of time.
Madison are the UK importer for Shimano and Park Tools, they normally ship parts next day so they cannot have the part required hence the delayI've never had one apart but in heinsight I wish I had just bought the part / tools required. The normal guy I use seemed quite reluctant to do it so I can only assume it's a bit of a PITA job.
I'm told the 'little tool' they're waiting on is coming from a company called 'Maddisons'. I'm in business myself and it's extremely rare for any delivery to take longer that 2-3 days (unless bespoke). I think I'll have a drive down there tomorrow and just walk in and ask to see the bike. It could be that they've broken / damaged something and are buying a bit of time.
Badda said:
8IKERDAVE said:
Badda said:
I d be amazed if someone else had experience of the same bike being repaired by someone who has broken the required tool and is delayed getting a new one.
Either pick up the bike and take it elsewhere or leave them to fix it. Jeez, the crap that gets asked on here, I m amazed some of you get through a full day without someone holding your hand.
Just why reply? People like you boil my piss - if I met you in the street there is no way you would speak to me like that so why do it on a forum you melt!Either pick up the bike and take it elsewhere or leave them to fix it. Jeez, the crap that gets asked on here, I m amazed some of you get through a full day without someone holding your hand.
You must live a very sad and lonely life to fill it in such a way that you have to jump on people's posts to insult them.
Not sad or lonely, admittedly becoming increasing exasperated at people being unable to make basic life choices without a committee view.
Gassing Station | Pedal Powered | Top of Page | What's New | My Stuff