PCP surrender - collection delay
Discussion
Thought this is the most appropriate place.
Wife s car is going back to Santander, last regular payment made 28/03 and intentionto hand back given. We re now 2 weeks past that and despite multiple chases have had no contact from the collections team. Today she has been told that there is a backlog, they can t give a date for collection.
They have said she won t be affected negatively but I can t see how. Her new car is going through prep ready to collect and we don t have space for both on the drive.
I ll dig out the paperwork but so many questions..
Do we need to keep it insured?
Do we need to keep it taxed?
I assume yes to both as it ll need to be kept on the road or an alternate location found.
Can we charge them for storage?
Who is liable for damage if the collection date is missed?
Big one they won t answer is should she cancel her direct debit in case they try to take the lump sum?
Anybody had this hassle before?
Wife s car is going back to Santander, last regular payment made 28/03 and intentionto hand back given. We re now 2 weeks past that and despite multiple chases have had no contact from the collections team. Today she has been told that there is a backlog, they can t give a date for collection.
They have said she won t be affected negatively but I can t see how. Her new car is going through prep ready to collect and we don t have space for both on the drive.
I ll dig out the paperwork but so many questions..
Do we need to keep it insured?
Do we need to keep it taxed?
I assume yes to both as it ll need to be kept on the road or an alternate location found.
Can we charge them for storage?
Who is liable for damage if the collection date is missed?
Big one they won t answer is should she cancel her direct debit in case they try to take the lump sum?
Anybody had this hassle before?
Edited by andburg on Tuesday 14th April 17:16
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