What do you do to make staff feel special/valued/happy?

[g3org3y]

I recently listened to this podcast:



Interview with Will Guidara who is a restaurateur and hospitality expert.

Was really interesting and gave me much food for thought (no pun intended). Great insights regarding improving the customer experience but he also focused on how to make staff experience as great as possible. Happy staff = happy working environment.

Behind the scenes working at the GP Practice is very difficult. You'll hear the stories of 'dragons on reception' but you'd be staggered by the amount of grief and abuse our staff get on a regular basis. Despite the stress and difficulty of the job, I think people enjoy working for us. Compared to other Practices, our staff turnover is very low. I want to look after our staff, I want them to be happy (well, as happy as can be working in the NHS!)

For the bosses out there, what is it you do (if anything) to help staff feel special/valued/happy?

[22s]

Spend time with them 1-1 on a regular basis to understand what's working, what's not, how we can support them with their career goals, what we can do better as an employer, etc...

[deeen]

Obviously replying without watching the video, 'cos PH...

Most people like to go home feeling like they've done a good job, so re-define what "success" is for the team. Patients are their customers, get the customers to do an "exit survey" about customer satisfaction, if they score 4 or 5 out of 5, staff get a bonus.

Get them helping each other out so the overall team does its best for the customers, you're not looking for one high-performing individual, you want everyone to feel successful.

[asfault]

1.Make sure their pay is right
2.Make sure their holidays are right
3. Back them infront of a customer when you know the customer is wrong
4. Everything else

[Mr Pointy]

deeen said:

Most people like to go home feeling like they've done a good job, so re-define what "success" is for the team. Patients are their customers, get the customers to do an "exit survey" about customer satisfaction, if they score 4 or 5 out of 5, staff get a bonus.

This is the very last thing you should do: they aren't customers, they are patients.

People hate exit surveys - selecting between a frowny or smiley face is the last thing you want to do if it's taken you a week of hitting the phone line desperately trying to get an appointment & you've just been told there's a six month wait until you see a consultant.

OP: if you want to stop patients bhing at your employees then make geniune improvements to the patient experience - then it becomes a happier job for your staff.