CPJ

[C Lees]

Hi - I’m new to this Forum & hope someone can advise me please. Two months ago I bought a BMW Used & Approved X1 X Drive 2.3 - 2022/23 from a BMW dealer - it had low mileage (15,000), one owner, a good customer who bought from garage. I suddenly realised this weekend that front passenger side alloy does not match the other 3 and tyre is different from other front one which immediately made me question what has caused this - no mention of this in sale particulars & to be honest not something I would have thought I needed to check. Of course I am outside 30 days return & over 1000 miles stipulation, but I understand under 2015 Consumer Rights Act I am protected and garage should replace alloy and tyre. I phoned to speak to Sales Manager 4 times yesterday without success & despite assurances he has not rung me back - response so different when you are buying! I have emailed him this morning, but can anyone advise please if I have a case? Surely mismatching alloys should not pass Used & Approved checks. Thank you. Carolyn

[danb79]

C Lees said:

Hi - I m new to this Forum & hope someone can advise me please. Two months ago I bought a BMW Used & Approved X1 X Drive 2.3 - 2022/23 from a BMW dealer - it had low mileage (15,000), one owner, a good customer who bought from garage. I suddenly realised this weekend that front passenger side alloy does not match the other 3 and tyre is different from other front one which immediately made me question what has caused this - no mention of this in sale particulars & to be honest not something I would have thought I needed to check. Of course I am outside 30 days return & over 1000 miles stipulation, but I understand under 2015 Consumer Rights Act I am protected and garage should replace alloy and tyre. I phoned to speak to Sales Manager 4 times yesterday without success & despite assurances he has not rung me back - response so different when you are buying! I have emailed him this morning, but can anyone advise please if I have a case? Surely mismatching alloys should not pass Used & Approved checks. Thank you. Carolyn

Take it back Carolyn

You have 3-6 months for issues to be rectified; so take it back to them, play dumb and hopefully they'll get it sorted for you

Goodness knows how they've missed an odd wheel

[g3org3y]

I'm assuming you don't have the original advert?

[C Lees]

Yes I do, no mention of mismatch alloys or one odd tyre. I have at last had an acknowledgement of my calls & my email to the Sales Manager at the BMW Garage, no personal reply but just referring me to BMW complaint procedure. Response so different when it’s a complaint rather than sales enquiry! Thanks for your reply to my query.