United Airlines Polaris - any good?

[Screenwash]

Anyone flown long haul with United recently in their Polaris Business class?

Reviews seem very mediocre, and it appears that their catering is rubbish?!

I don’t often fly Business, but it sounds like I shouldn’t get my expectations too high..?!

[Royal Jelly]

It’s fine, there’s much better out there.

The bigger issue with it, is that it means you have to cope with United’s service & catering - which like all US carriers, is leagues below where a long haul business product should be.

[Stu R]

It depends what you're used to I suppose, but I find it middle of the road at best.
Compared to the Middle-East carriers it's mediocre, compared to American carriers it's amongst the best, which I appreciate is damning by faint praise

Service is hit or miss but I generally don't care about that since I don't generally need or want anything from flight crew, food is consistently mediocre in flight, the rest is largely fine, seats are decent enough. Airport side is fine.

[Matt Harper]

US carrier long haul cabin crew tends to be staffed due to seniority - so you end up with the poisonous, bitter old crones and harridans, who think they're doing you a favor by throwing bags of peanuts at you. I cannot express how relieved I am not to have to deal with that st anymore.

[SpagBog]

TBF, I’ve flown UA Polaris a dozen+ times over the last few years (LHR to EWR/SFO/LAX/IAD/ORD/DEN) and found them quite ok. I enjoyed the food, and the service was friendly- they recognised me on the return leg. The lounges were well staffed and food quite ok with good bar service

Conversely, I did Aer Língus to ORD and returned from IAD yesterday by BA. For both, I felt they were a notch or two down on everything especially the BA lounge at IAD which felt pokey.

I’ve never flown ME airlines but did ANA a couple of years ago which was a few step ups in experience.