Eon - EV tariffs and challenges

[Nic-nfr74]

Has anyone else experienced issues with Eon and their smart metre??

We had been on Octopus Intelligent and at our review at the end of the contract the charges went up, so we had a little look on U Switch and Eon was working out slightly cheaper.
Swapped over, which was easy as it should be, but since then they have said there is an issue at their end with communications with the smart meter

So we are on there normal flexible tariff until they sort it - we speak to them now weekly and they keep saying they are trying and can give no time when it will be sorted

I feel now after 6 weeks, we are going to go back to Octopus

[clockworks]

I had a similar issue switching from EDF to Octopus.

The problem was EDF weren't "releasing" the smart meter so that Octopus could take it over and get the readings.
I had to phone EDF and get them to sort it.

[Nic-nfr74]

That's an interesting thought - not thought of that an d it has not been mentioned by Eon either - might have to ask that question

[sixor8]

I switched from Octopus to E:ON in May 2025 and it all went fine. I had to be on their variable tariff for about a week before they switched me to an EV one. I've just fixed for another 12m (Next Drive, I only use a 3 pin plug), 9p per kWh 6 hrs per night and 27.06p in the day, which is only just above the next variable cap.

The frustrating thing was the app kept falling over regarding displaying usage. They've recently upgraded it, and it fell over again on Saturday. Working OK now, although the U-switch app can display my data too anyway.

I'd say 6 weeks is completely unacceptable.

[RotorRambler]

I’d raise an official complaint.
The best/only way to get some traction, a named handler should then be on your case!

[Nic-nfr74]

We did raise a complaint and have been on conversation with the named agent - she is lovely but she said they are waiting for it to be fixed. We asked at the end of last week of a time scale and none could be given. They basically said you can stay on the flexible until we get this sorted or leave. They did say it in a nice way though!!!!!

[sixor8]

Is it an early, old smart meter? I believe there were issues when people switched suppliers, they stopped working. Mine was installed by Bulb before they were taken over by Octopus, probably 6 + years ago, and the switch was fine.

The display amounts on the reader indoors are wrong though, it can only calculated from one tariff setting so assumes all my electricity is at 9p per kWh, I wish! It's only that at night.

I switched gas supplier 2 days ago to Fuse and the smart meter is already displaying the correct tariff.

[Goatwidcoat]

I switched to Eon at the end of March from Octopus but it was seemless for us with no issues at all. Their app and hourly breakdown if you like to look at that stuff is nowhere near as good as Octopus though but they were coming in cheaper than Octopus at the time.

[georgeyboy12345]

Switched from EDF to eon, no issues at all

[5s Alive]

Switched from Scottish Power on May 25th. App doesn't display usage correctly, EON say this can take months. They also said our In Home Display would no longer work, except it works perfectly, showing historical usage (so far) and our EON account information.

Scottish Power's half price weekends were capped at a max of 50kW usage per day. Their new, improved, more flexible, Power Saver where you can select half price slots over the whole week (as requested by everyone! apparently) had a max of 2kW per slot. No mention of this anywhere in their promo advertising. Crafty.

[Nic-nfr74]

So it has just started to work - called up our complaints person and they can confirm we are back on the EV tariff starting 1 June. BUT they are not getting all the 30 min reading just yet. So they will call us next Thursday to confirm its all working and then work back with a credit to the 28th April when we switched over

Fingers crossed we are back up and running

[patch5674]

I seem to be running into similar issues.

Switched from IOG to Eon as Octopus rates went through the roof. (33p Kwh day rate).

Switched on May 28th it all went fine apparently, then got an email saying that they needed an electricity meter reading then got an email night before last that actually there was an issue and I was back on flexible until they would work it out.

Got a response from customer service today saying it can take 10 days for meters to switch over which sounds pony. I have queried this and asked why you let me pick May 28th as a switch date if you knew you can't actually do it.

Hoping they can reimburse as I am currently charging 2 EV's on day rate. Not a great start but in theory once it is up and running it should be set and forget.

[RotorRambler]

When I had install issue a couple of years ago, I got the Hugo energy app.

Then I could check that the 30 min data was there.

Looks like it s still available, may be worth a look..

Edited by RotorRambler on Thursday 4th June 07:02