City Fibre - Great news! We re getting ready to ...

[breamster]

Any ideas?

I've keen to get City Fibre in so I can do away with the dreaded Virgin. I've been checking the City Fibre website for a few years now and it always says "Great news! We’re getting ready to build in your area."

Any idea how I can get a better indiciation of if or when they might get around to it?

I've tried phoning, emailing etc but no replies. Doesn't bode well for their customer service.

[campionissimo]

Can you register interest with them - I did this with our local broadband supplier Truespeed, and they kept me in touch of when they were going to install in our road.

[outnumbered]

campionissimo said:

Can you register interest with them - I did this with our local broadband supplier Truespeed, and they kept me in touch of when they were going to install in our road.

I'm pretty sure I did this when they did the buildout in our road.

[Road2Ruin]

breamster said:

Any ideas?

I've keen to get City Fibre in so I can do away with the dreaded Virgin. I've been checking the City Fibre website for a few years now and it always says "Great news! We re getting ready to build in your area."

Any idea how I can get a better indiciation of if or when they might get around to it?

I've tried phoning, emailing etc but no replies. Doesn't bode well for their customer service.

Our neighbours have fttp, we don't. It's about 20m between the properties, we have been waiting three years. I wouldn't mind, but the cable is curled up on the telegraph pole waiting.

[No ideas for a name]

Road2Ruin said:

Our neighbours have fttp, we don't. It's about 20m between the properties, we have been waiting three years. I wouldn't mind, but the cable is curled up on the telegraph pole waiting.

It is probably an OpenReach database issue. I have had a couple of connections in similar situations where the neighbour has it. OpenReach have a query mechanism to deal with it.... but that isn't accessible to the public.
Your chosen supplier - if they could be bothered - could submit the query. I have had a 100% success rate on getting non-connected properties connected. In fact I am doing another in Scotland this week. A shared office - one tenant on the database with active FTTP, the other one isn't and can't have fibre even though they are literally two step apart.

[Callerton]

Accordingto their website, City Fibre's business model is to fill in the gaps left by BT & Virgin.

In our street, Virgin ran their cables & put a little box in the pavement outside every house.
Then City Fibre came along & did the same.

Neither then made a pitch for business.

We've just switched from NOWTV and Mrs C decided we needed to keep the landline. Neither of the above were interested in landline provision, so we've ended up with BT's part-fibre / part copper / "Digital Voice" hybrid system.
But we've now got a faster line speed at a lower cost, and the garden didn't need digging up.

[breamster]

It sounds like others are having the same issues then. So I need to be patient then which is not one of my strengths.

I have registered an interest with them a while ago and a couple times since but aside from automated replies I've hear nothing.

[No ideas for a name]

Callerton said:

We've just switched from NOWTV and Mrs C decided we needed to keep the landline. Neither of the above were interested in landline provision, so we've ended up with BT's part-fibre / part copper / "Digital Voice" hybrid system.

It is easy to keep 'the landline'... just port the number to a VoIP provider... it is then totally independent of broadband provision, now and in to the future.
So called 'digital voice' shouldn't need copper, it is BT Retail's name for their VoIP service. Except they won't give you the setting for the connections and try and make things difficult.
Of course, non of this is obvious, and most providers are not very good at explaining options to their end users.