Hotel Booking - Made by phone, consumer protection?

[tt601]

Cant find a definitive answer, be interested if anyone has investigated similar.

Tuesday morning, booked a single nights Hotel room by telephone for the following Monday. No website involved. Saturday midday, plans changed ( ferry cancelled, can’t now get to hotel).

Over a period of 8 hours phone hotel, left messages/voicemails to try to discuss options. No reply , no return calls, no response from the hotel whatsoever, no contact.

1900 on sat eve received email from hotel headed ‘ Booking Confirmation’ . No seen or received this document previously at all. Finally managed to speak to hotel later sat evening, they advised that no cancellation option.

Looked at bit closer at this v late Booking Confirmation’ contains link to some T s and Cs, key one of which is ‘ any cancellation must be min 3 days before’, yet they only sent me this info 2 days before - so withholding key Ts and Cs from me, and then only sending when too late.

Did some digging, hotel had plenty of rooms still available on the night we had planned, so I have not prevented other people booking. Happy to understand an admin charge, but an email to hotel suggesting refund ( less admin) given the non supply of booking confirmation, and no loss of revenue got a zero response, no reply , no acknowledgement , nothing.

After some degree of chasing a one sentence reply was - Ts and Cs are in booking email ( that they delayed sending me ) or on website, which I didnt use.

Question, given the lack of detail/confirmation provided in response to a booking made by telephone , is there any consumer protection - ive had a look but can’t get to a confirmed position.

Hotels position is quite clear - kkkk off.!

Any thoughts?