Have we had a ask a Virgin Media Installer anything yet?

[hurstg01]

I’m not one, but I’m hoping someone with the correct knowledge can help.

My son is entering his final year at uni and moved in to a new flat. The new flat is 2 hours away from home.

The living room of the flat has a BT Openreach metal box at the end of a short cable near to where I’d expect the Router to go, so it appears they can get service there, just not currently with Virgin.

He had Virgin at his previous flat and has advised Virgin Media of his new address, he’s taken his router with him and had it confirmed by Virgin they can install there. We connected the router up last time we were there and power went to it but Virgin confirmed the signal could get to the house but not through to the router - in my head that BT box was blocking the signal to the router.

Going in the favour of Virgin is the fact there is a Virgin Media sticker with a previous WiFi password on it stuck on a cabinet, so it would appear they can indeed revert back to Virgin.

So, a couple of questions I’m hoping someone in the know can help out with -

Will getting WiFi there be as easy as a Virgin Media engineer changing the small BT metal box for a Virgin one and Virgin resending the signal to get the WiFi working?

Will a new cable need to be drilled through?

Anything else that may need to happen?

[megaphone]

The BT box has nothing to do with the Virgin connection, they work on two separate cables in to the property. . Is there a VIrgin connection present? A coaxial cable with a 'F' connector?

Edited by megaphone on Sunday 9th August 10:22

[hurstg01]

Thank you. I’m 120+ miles away but seem to remember there being another cable on that area, so if it’s what we need and it’s the correct one then we should be ok (?)

[megaphone]

Hopefully your son, who is in his final year of university, will be able to work it out.

[Smurfsarepeopletoo]

Im a VM Overhead Fibre Tech, so deal with the install side of things as well, If the property has had service before, there should be a brown box on the outside, with a cable entering the property somewhere, on the other end of that cable, there should be a white box.

Depending on where he has come from, he might have moved from a Coax to a Fibre area, or vice versa.

It could always be that if the property has been renovated, then its all been ripped out, in which case, he will need a tech to attend to reinstate everything.

[hurstg01]

Top reply, thank you

He’s back to Uni for the day one day this week so he’ll take your knowledge with him and report back