Car ins , won t renew
Author
Discussion

Ghs

Original Poster:

718 posts

5 months

Sunday 9th August
quotequote all

Wife has been with this insurance company for 20 yrs at least , no issues , one accident in last 5 yrs where car ran into the back of her car , but we’ve been reinsured with them at least 2 times since , so can’t see that being the reason , she’s 65 in dec , could that be the reason ? It’s strange as they just refer to there rules on this email , no reason , I’ve spoke to them and they just keep referring to there rules , but won’t give a reason why there rules mean she can’t be re insured
Obviously we willl insure elsewhere , but just seems strange they won’t give a reason for the decision not to re- insure her .

TwigtheWonderkid

48,847 posts

178 months

Sunday 9th August
quotequote all
I doubt it's her age but it could be. Might be the type of car, postcode, she pays annually and they want people to pay 35% extra on installments, whatever. They've reassessed the type of stuff they don't want to insure and your wife falls into that category.

bennno

15,189 posts

297 months

Sunday 9th August
quotequote all

Could be any manner of reasons, without you sharing roughly where you live and what car it is then it’s not obvious.

Many insurers decided to stop insuring cars with huge theft profiles or security issues, range rovers and Audi s3’s both spring to mind.

Just go on compare the market.com

Howitzer

2,865 posts

244 months

Sunday 9th August
quotequote all
Years ago me and most of my friends were with Liverpool Victoria as they were great for young people with relatively fast first cars. They then just decided to change who they were happy to insure with and you had to be 21, quite normal if they want to change their risk profile.

Dave!

Ghs

Original Poster:

718 posts

5 months

Sunday 9th August
quotequote all
My other query is would it be ok to send the email as proof of no- claims as it says due to our rules we can’t insure you , I’m just wondering what another company would think to that ? .

MikeM6

5,973 posts

130 months

Sunday 9th August
quotequote all
I've experienced some insurance companies refusing to insure certain cars that they used to, for instance I had to change insurer as AXA would not quote my XKR when I bought it. When I asked, it was simply down to that car currently being deemed to high a risk at that time. They assured me it was simply the choice of car, not me or my risk profile.

I see a lot of posts from people that complain that their circumstances have not changed, but they tend to forget that the insurer might have changed their criteria.

Ghs

Original Poster:

718 posts

5 months

Sunday 9th August
quotequote all
TwigtheWonderkid said:
I doubt it's her age but it could be. Might be the type of car, postcode, she pays annually and they want people to pay 35% extra on installments, whatever. They've reassessed the type of stuff they don't want to insure and your wife falls into that category.
East Midlands , mk7 fiesta st , she does pay annually .

Howitzer

2,865 posts

244 months

Sunday 9th August
quotequote all
Years ago me and most of my friends were with Liverpool Victoria as they were great for young people with relatively fast first cars. They then just decided to change who they were happy to insure with and you had to be 21, quite normal if they want to change their risk profile.

Dave!

Sheepshanks

40,690 posts

147 months

Sunday 9th August
quotequote all
I recall you saying the premium on your 1.0 focus is £1500 which seems insane to me - so clearly there's something going on with your postcode, driving record or credit history. Or maybe something else I haven't thought of.

Which insurer refused the renewal?

Ghs

Original Poster:

718 posts

5 months

Sunday 9th August
quotequote all
MikeM6 said:
I've experienced some insurance companies refusing to insure certain cars that they used to, for instance I had to change insurer as AXA would not quote my XKR when I bought it. When I asked, it was simply down to that car currently being deemed to high a risk at that time. They assured me it was simply the choice of car, not me or my risk profile.

I see a lot of posts from people that complain that their circumstances have not changed, but they tend to forget that the insurer might have changed their criteria.
I understand the rule changes might exclude her age , car type but I’m still baffled why on the email or speaking to them personally they won’t give us the exact reason the wife doesn’t now comply with there rules , if it’s the car , why not just say it’s the type of car , age , where we live etc , they just keep saying she doesn’t now comply with there rules .

Doesitdrive

1,887 posts

9 months

Sunday 9th August
quotequote all
Ghs said:
TwigtheWonderkid said:
I doubt it's her age but it could be. Might be the type of car, postcode, she pays annually and they want people to pay 35% extra on installments, whatever. They've reassessed the type of stuff they don't want to insure and your wife falls into that category.
East Midlands , mk7 fiesta st , she does pay annually .
It is probably the car.

Trying to insure new drivers has thrown up that Fiesta is a more expensive choice in recent years, probably due to theft.

Ghs

Original Poster:

718 posts

5 months

Sunday 9th August
quotequote all
Sheepshanks said:
I recall you saying the premium on your 1.0 focus is £1500 which seems insane to me - so clearly there's something going on with your postcode, driving record or credit history. Or maybe something else I haven't thought of.
That is me paying the £1500 for the focus , this is the wife who was paying apx £250 Pa for her fiesta st , though maybe postcode but I can’t see a small town in the East Midlands having that much effect on ins

MattyPete

378 posts

2 months

Sunday 9th August
quotequote all
Underwriters will have deemed the risk too high. The Fiesta is a very frequently stolen car and the ST the riskiest because of what it is. They’ve just decided the risk is too high for them to cover as part of their overall risk portfolio.

smokey mow

1,398 posts

228 months

Sunday 9th August
quotequote all
Ghs said:
I understand the rule changes might exclude her age , car type but I m still baffled why on the email or speaking to them personally they won t give us the exact reason the wife doesn t now comply with there rules , if it s the car , why not just say it s the type of car , age , where we live etc , they just keep saying she doesn t now comply with there rules .
The call handler probably doesn’t have that information. It’s just a case that their computer says no based on a number of factors or algorithms.

Monkeylegend

29,044 posts

259 months

Sunday 9th August
quotequote all
Ghs said:
My other query is would it be ok to send the email as proof of no- claims as it says due to our rules we can t insure you , I m just wondering what another company would think to that ? .
Every time you go onto the comparison websites you will get a long list of insurers who decline to provide you with a quote because you don't fit their criteria.

That is not an issue for other companies who are prepared to provide you with insurance.

All your current company have done is decline to provide you cover due to their own business reasons.



Road2Ruin

6,411 posts

244 months

Sunday 9th August
quotequote all
Go on to the same company's website, put your details in again, but change a couple.of minor things like email address and first name, get it to give a quote or not..

Sheepshanks

40,690 posts

147 months

Sunday 9th August
quotequote all
Doesitdrive said:
Ghs said:
East Midlands , mk7 fiesta st , she does pay annually .
It is probably the car.

Trying to insure new drivers has thrown up that Fiesta is a more expensive choice in recent years, probably due to theft.
Googling Fiesta ST and 'refused insurance' throws up comments going back 10yrs, so it's clearly a thing.

Ghs

Original Poster:

718 posts

5 months

Sunday 9th August
quotequote all
MikeM6 said:
I've experienced some insurance companies refusing to insure certain cars that they used to, for instance I had to change insurer as AXA would not quote my XKR when I bought it. When I asked, it was simply down to that car currently being deemed to high a risk at that time. They assured me it was simply the choice of car, not me or my risk profile.

I see a lot of posts from people that complain that their circumstances have not changed, but they tend to forget that the insurer might have changed their criteria.
This might be the answer , apparently Lloyds are changing there insurance provider to Axa, so I’m guessing the wife , more likely car don’t fit into
Axa ,s criteria, strange though they don’t just tell us that .

Ghs

Original Poster:

718 posts

5 months

Sunday 9th August
quotequote all
MattyPete said:
Underwriters will have deemed the risk too high. The Fiesta is a very frequently stolen car and the ST the riskiest because of what it is. They ve just decided the risk is too high for them to cover as part of their overall risk portfolio.
I get that but why has it never been issue before , but I guess the answer is her new insurer would of been axa not llloyds , Lloyds will insure a fiesta st , axa won’t

Ghs

Original Poster:

718 posts

5 months

Sunday 9th August
quotequote all
Monkeylegend said:
Every time you go onto the comparison websites you will get a long list of insurers who decline to provide you with a quote because you don't fit their criteria.

That is not an issue for other companies who are prepared to provide you with insurance.

All your current company have done is decline to provide you cover due to their own business reasons.
Thankyou