Toyota FS telling owners to NOT fill in the V5!!!

[paul_c123]

> From: [e-mail]
> Date: ********** at ***********
> To:**************************
> Subject: ***************************
>
> Dear ***********************
>
> Thank you for your call today
>
> Following your call we have reviewed the information with our team leader regarding the V5 documentation.
>
> As the account holder you do not need to complete or amend the V5 documentation. This is a part of the BCA process and BCA will deal with the relevant documentation on your behalf once the vehicle has been collected.
>
> Once the vehicle has been collected BCA will take the vehicle into their care and arrange for it to be Sorned and subsequently auctioned. Once the vehicle has been sold the relevant details will then be updated to it reflected a new registered keeper.
>
> As the vehicle will be with BCA following collection you do not need to take any further action regarding the V5 or the vehicle while it's being held by BCA. Any matter relating to the vehicle during the BCA storage and auction process will be dealt with as part of BCA process.
>
> Therefore there is nothing further you need to do at this stage.
>
> If you're experiencing financial difficulty or would like support managing your payments, please let us know. At Toyota Financial Services, we're committed to supporting you and helping you get back on track.
>
> To find out about the support we can offer you and to help us understand your individual circumstances, contact us by:
> - Typing 'Speak to an Agent' in the Live Messenger found at www.toyota.co.uk/contacttfs
> - Phoning 0370 243 0804 (our opening hours are Mon-Fri 9:00am to 5:30pm)
> - Emailing [e-mail]
> Remember, the earlier you get in touch the sooner we can help.
>
> There are also several not-for-profit organisations who offer free and impartial help and debt advice such as www.citizensadvice.org.uk;www.nationaldebtline.org;www.moneyhelper.org.uk; and www.stepchange.org.
>
> Yours Sincerely,
>
> The Customer Outcomes Team
> Toyota Financial Services


PCP VT collection, didn't know what to do about the V5. Would you trust BCA/whatever trader gets the car to handle the V5 process for you? Isn't it the seller's responsibility to notify the DVLA???

[littleredrooster]

I had extensive dealings with the collection of end-of-lease BCA cars and wouldn't trust them any further than I could chuck one of the cars.

[Magic919]

Give them the V5C but also go online and tell DVLA.

[Trevor555]

That's rubbish.

When you get a fine through the post DVLA will tell you it's your responsibity to inform them of the sale.

Never trust ANYONE else to do it.

[BertBert]

paul_c123 said:

PCP VT collection, didn't know what to do about the V5. Would you trust BCA/whatever trader gets the car to handle the V5 process for you? Isn't it the seller's responsibility to notify the DVLA???

Although you are not the seller. I assume you are the RK? It is still the RK's responsibility to tell of the change. I assume the correct thing is that it has gone to trade but to whom.

AI says it's the finance house, not BCA. AI also says that this is normal practice. It suggests taking a full copy of the V5 and giving them a period of a few days to do the change of keeper. If it doesn't happen then do it yourself.