New Airbnb House Rules
Discussion
I think there's a fair few of us on here that host, and no doubt loads of customers too.
Airbnb have just announced their new house rules policy. In summary there are pre-set configurable rules and you can make limited 'requests' on top.
https://www.airbnb.co.uk/resources/hosting-homes/a...
The examples of unreasonable requests seem to amount to giving guests the right to act like entitled teenagers and expect someone else to do everything for them. For example I don't think it's normal anywhere for self catering accommodation to not wash up and put dishes, pans, etc away before you leave?
My place I rent self catering and until now the rules has basically been 'cleaning is included, but please leave it how you found it'. If it turns into carnage I'll either get a bigger bill from the local firm that manage it for me (which I'll have to pass on), or worst case, they'll start dropping Airbnb properties because they haven't got the manpower.
Mini-rant over - what does everyone else make of it?
Airbnb have just announced their new house rules policy. In summary there are pre-set configurable rules and you can make limited 'requests' on top.
https://www.airbnb.co.uk/resources/hosting-homes/a...
The examples of unreasonable requests seem to amount to giving guests the right to act like entitled teenagers and expect someone else to do everything for them. For example I don't think it's normal anywhere for self catering accommodation to not wash up and put dishes, pans, etc away before you leave?
My place I rent self catering and until now the rules has basically been 'cleaning is included, but please leave it how you found it'. If it turns into carnage I'll either get a bigger bill from the local firm that manage it for me (which I'll have to pass on), or worst case, they'll start dropping Airbnb properties because they haven't got the manpower.
Mini-rant over - what does everyone else make of it?
We've stayed in quite a few places the last 2 years, just me and the dog and it's still quite a novelty for me. Personally I leave it as I found it and I take photos when I leave as some companies will try and sting you as they hold a bond. Some have generic rules which seem strict, then when your turn up it's a barn conversion run by an external company but the farmer and his wife are tidy and as long as you leave it in a good place, which people should be expected to is fine. No dogs on furniture is a common rule but they didn't mind as their beagles would come in most mornings to say hello. I'll take bed sheets off and all dishes get washed but I leave them out so if they want to clean again they can. What I don't like is some places charging a small fortune and it's not as described, especially when a dog friendly B&B could've been cheaper. Some places could do with some basic maintenance and a lick of paint once a year. If it's cheap you don't mind but not when they are charging more than hotels. Charging quite a bit extra for pets is annoying too but do understand. But if you're going to claim to be dog friendly, be all in and not half arsed.
We've noticed this year it's been more expensive generally, which given how everything is going up isn't surprising. But means even a week up North Wales or Anglesey becomes quite expensive for what it is.
We've noticed this year it's been more expensive generally, which given how everything is going up isn't surprising. But means even a week up North Wales or Anglesey becomes quite expensive for what it is.
Edited by KobayashiMaru86 on Wednesday 21st October 15:51
We don't have a standalone airbnb, rather a small suite of three rooms at the back of our place. I would never expect guests to strip sheets, empty bins, etc. We charge a cleaning fee - that's what it's for. We're sitting at 4.93 after over five years of "super" hosting so I guess we're doing something right.
As a punter, it has boiled my piss in the past to arrive to a property with a checkout task list when a cleaning fee is already being charged. We don't live like animals at all, but I guess some hosts taking the piss over years has led to this arguably over the top push back from airbnb.
As a punter, it has boiled my piss in the past to arrive to a property with a checkout task list when a cleaning fee is already being charged. We don't live like animals at all, but I guess some hosts taking the piss over years has led to this arguably over the top push back from airbnb.
I think that's the big thing, different people seem to have different expectations of 'cleaning'.
To me it's actual cleaning - bathrooms, floors, etc.
It's not tidying up after someone that's decided to live like an animal as the previous poster put it.
Bins, most places I've stayed have generally had a few units and some sort of communal place to put black bags and recycling. You'd do it at home, it's hardly a big ask.
We had one guest leave several untied black bags of rubbish on the balcony rather than drop them in the communal bin they would have walked past countless times. A half full bin still there at the end you can see both ways.
It's the washing up one that gets me. So I can now rent a place that sleeps say 10 for Christmas, do Christmas lunch for everyone, eat, and just leave the carnage for the 'cleaner' because that's included and the host has to absorb the likely several hours of extra 'cleaning'?
To me it's actual cleaning - bathrooms, floors, etc.
It's not tidying up after someone that's decided to live like an animal as the previous poster put it.
Bins, most places I've stayed have generally had a few units and some sort of communal place to put black bags and recycling. You'd do it at home, it's hardly a big ask.
We had one guest leave several untied black bags of rubbish on the balcony rather than drop them in the communal bin they would have walked past countless times. A half full bin still there at the end you can see both ways.
It's the washing up one that gets me. So I can now rent a place that sleeps say 10 for Christmas, do Christmas lunch for everyone, eat, and just leave the carnage for the 'cleaner' because that's included and the host has to absorb the likely several hours of extra 'cleaning'?
Trying to relate the Christmas lunch example to me and mine. If checkout were on Boxing Day, at least one or two dishwasher loads would have been done as that's just what we do. Is the rest likely to be done by hand if there's any more? Depends on whether the checkout time is sensible (on our airbnb it's 13.00 but I live in a party town). If checkout is at 10.00 there may be a third dishwasher load set to run as we're leaving, but if we're already paying a cleaning fee that is in some cases fairly substantial, then anything else is left neatly stacked by the sink.
And playfully playing devil's advocate - I assume I'm already paying a substantial mark up due to the fact it's Christmas anyway? We certainly hike up our prices for big known events around these parts by 20%+.
And playfully playing devil's advocate - I assume I'm already paying a substantial mark up due to the fact it's Christmas anyway? We certainly hike up our prices for big known events around these parts by 20%+.
Me, OH and dog stay in a lot of AirBnBs, probably 20 a year for 2-3 nights. Early 50s.
I always do the dishes but leave on the drainer.
I wouldn't expect to strip beds - the cleaning charge is already too much
I'm happy to take MY rubbish out, as long as its straightforward.
I wouldn't expect to be asked to minimise utilities
I always do the dishes but leave on the drainer.
I wouldn't expect to strip beds - the cleaning charge is already too much
I'm happy to take MY rubbish out, as long as its straightforward.
I wouldn't expect to be asked to minimise utilities
I am fed up, paying cleaning fees because when you get there, notably in the Canaries, the standard of cleaning is dire and my partner spends a lot of time cleaning the apartment, leaving it far cleaner than when we arrived. Everything getsb washed, the dirty towels and sheets are left by the washing machine, if it has one.
I doubt the cleaner who comes in after ever tells the owner and pockets cash for doing sweet FA.
I also get sick of the non-maintenance, sticking sliding doors, fighting with door locks, when all it takes is a bit of oil or adjustment.
I doubt the cleaner who comes in after ever tells the owner and pockets cash for doing sweet FA.
I also get sick of the non-maintenance, sticking sliding doors, fighting with door locks, when all it takes is a bit of oil or adjustment.
If you can't be arsed to wash up then go out for dinner, I think expecting the dishes to be cleaned and put away is perfectly reasonable.
Emptying the bins... meh, kind of depends on how much rubbish you've generated and what the bin situation is. I've stayed at places where they've asked you to take your rubbish home with you... umm, no, f
k that!
Bed sheets and towels get piled up, especially if you haven't used them all as it makes it (hopefully) obvious which ones don't need washing.
Emptying the bins... meh, kind of depends on how much rubbish you've generated and what the bin situation is. I've stayed at places where they've asked you to take your rubbish home with you... umm, no, f
k that!Bed sheets and towels get piled up, especially if you haven't used them all as it makes it (hopefully) obvious which ones don't need washing.
There are two sides to this.
The AirBnB guests who take the piss and the AirBnB hosts who take the piss.
As a guest I get fed up of reading listings for a place that looks interesting and only when you get to the details does it reveal that as well as paying a cleaning fee, you are expected to clean the place - and one listing made clear that was cleaning, so mopping the floors, using the vacuum, cleaning the bathroom and kitchen, etc. WTF am I paying a cleaning fee!
Also as a guest I get fed up arriving at a place and taking a plate out of the cupboard or cutlery out of the drawer to find it is dirty and now although I paid for a cleaned apartment, I now need to waste time washing everything before being able to use it.
And that's before you get to the 'fully equipped kitchen' actually being a random set of pots and pans that was inherited from dead elderly relative, or alternatively bought five years ago from Ikea and is four years past the end of its life.
If the host needs to pay the cleaner to wash the dirty dishes, take out the rubbish, and actually clean the place, then sure that cost will be passed on, but at least there is more of a chance for guests to have a decent experience.
AirBnB are competing against hotels and guests are getting fed up of being ripped off by hosts taking the piss and so are moving back to using hotels, and changes in rules like this are intended to stop that.
The AirBnB guests who take the piss and the AirBnB hosts who take the piss.
As a guest I get fed up of reading listings for a place that looks interesting and only when you get to the details does it reveal that as well as paying a cleaning fee, you are expected to clean the place - and one listing made clear that was cleaning, so mopping the floors, using the vacuum, cleaning the bathroom and kitchen, etc. WTF am I paying a cleaning fee!
Also as a guest I get fed up arriving at a place and taking a plate out of the cupboard or cutlery out of the drawer to find it is dirty and now although I paid for a cleaned apartment, I now need to waste time washing everything before being able to use it.
And that's before you get to the 'fully equipped kitchen' actually being a random set of pots and pans that was inherited from dead elderly relative, or alternatively bought five years ago from Ikea and is four years past the end of its life.
If the host needs to pay the cleaner to wash the dirty dishes, take out the rubbish, and actually clean the place, then sure that cost will be passed on, but at least there is more of a chance for guests to have a decent experience.
AirBnB are competing against hotels and guests are getting fed up of being ripped off by hosts taking the piss and so are moving back to using hotels, and changes in rules like this are intended to stop that.
...which is why I generally stay in hotels.
Airbnb is just the latest "easy money" for BTL landlords who feel hemmed in by tenancy laws and taxation. And in many cases they're breaching their lease conditions as well as annoying the neighbours who have a constant stream of guests coming and going.
Nice money for the guys who run Airbnb and leave the hosts/guests to pick up the pieces.
Airbnb is just the latest "easy money" for BTL landlords who feel hemmed in by tenancy laws and taxation. And in many cases they're breaching their lease conditions as well as annoying the neighbours who have a constant stream of guests coming and going.
Nice money for the guys who run Airbnb and leave the hosts/guests to pick up the pieces.
Our next door neighbour at our last house rented a couple of her rooms out on Air BnB. Problem was she used our address in her advert (we were ##, she was ##a) for whatever reason. We didn't exactly get on, and she wouldn't answer the door to us, so I rang Air BnB to request they amend their details. "Only the account holder can do that" apparently, so for the next 6 months we had a stream of people knocking on our door expecting a room 
grumbas said:
I think there's a fair few of us on here that host, and no doubt loads of customers too.
Airbnb have just announced their new house rules policy. In summary there are pre-set configurable rules and you can make limited 'requests' on top.
https://www.airbnb.co.uk/resources/hosting-homes/a...
The examples of unreasonable requests seem to amount to giving guests the right to act like entitled teenagers and expect someone else to do everything for them. For example I don't think it's normal anywhere for self catering accommodation to not wash up and put dishes, pans, etc away before you leave?
My place I rent self catering and until now the rules has basically been 'cleaning is included, but please leave it how you found it'. If it turns into carnage I'll either get a bigger bill from the local firm that manage it for me (which I'll have to pass on), or worst case, they'll start dropping Airbnb properties because they haven't got the manpower.
Mini-rant over - what does everyone else make of it?
If an Airbnb charged me extra for a few dirty dishes after spending hundreds of more usually thousands i'd rebook and take a dump in the hot water cylinder. Airbnb have just announced their new house rules policy. In summary there are pre-set configurable rules and you can make limited 'requests' on top.
https://www.airbnb.co.uk/resources/hosting-homes/a...
The examples of unreasonable requests seem to amount to giving guests the right to act like entitled teenagers and expect someone else to do everything for them. For example I don't think it's normal anywhere for self catering accommodation to not wash up and put dishes, pans, etc away before you leave?
My place I rent self catering and until now the rules has basically been 'cleaning is included, but please leave it how you found it'. If it turns into carnage I'll either get a bigger bill from the local firm that manage it for me (which I'll have to pass on), or worst case, they'll start dropping Airbnb properties because they haven't got the manpower.
Mini-rant over - what does everyone else make of it?
Possibly an exaggeration but I'd be making sure the review mentioned it.
Airbnb isn't worth it anymore. We used to be regulars on there but now down to less than once a year. Cleaning fees are annoying as f
k, that's what you're paying for, not to clean someone else's house for them. Hotels are cheaper and you're not running round with marigolds and a hoover. That said we're not slobs and do leave stuff as we've found it but the Airbnb rhetoric is a huge turn-off.
I don't trust anyone so I always take pictures if there's any dirt at all to go with the review.
Well this must have touched a nerve
I've loaded dishwashers up and put them on before we've left, I'm guessing that's not good enough then?
We always do the washing up and sort the bins out, quick run around hoovering dog hairs. (We take our own throws for the sofa)
But then some Air BnBs are that tight arsed they don't provide you any washing up liquid or a sponge....others you get everything you need and more.
We reflect it in the reviews but it's a joke thay some hosts make it very hard for you to leave the place as you found it, with little to no equipment provided.
What grinds my gears as well its mis matching cups, cutlery and plates....
We've had a log burner recently with 1 fire lighter 1 log and 2 pieces of kindling.
But then some Air BnBs are that tight arsed they don't provide you any washing up liquid or a sponge....others you get everything you need and more.
We reflect it in the reviews but it's a joke thay some hosts make it very hard for you to leave the place as you found it, with little to no equipment provided.
What grinds my gears as well its mis matching cups, cutlery and plates....
We've had a log burner recently with 1 fire lighter 1 log and 2 pieces of kindling.
Ive been running our Air B&B for 6 years. Two in north walesand a villa in kefalonia. And tbh I've had every guest you can imagine.
Am at the point now that it doesn't bother me how they leave it as long as its not damaged.
Our cleaner has just retired so am doing a sunday change over and our new cleaner just a Wednesday.
Like my other businesses I've just switched of from it mentally if they want to be nice ill be nice back, if they dont want to chat that's fine along as they pay!!!
Am at the point now that it doesn't bother me how they leave it as long as its not damaged.
Our cleaner has just retired so am doing a sunday change over and our new cleaner just a Wednesday.
Like my other businesses I've just switched of from it mentally if they want to be nice ill be nice back, if they dont want to chat that's fine along as they pay!!!
We've had some very mixed AirBNBs.
Lots with a missing plug in the bath.. (OH loves a bath). We have a travel one for camping in the washbag anyway.
We usually get very good feedback as guests.
Tend to find staying in a hotel is cheaper now as it has moved on to professional and wanabee proprty tycoons.
Lots with a missing plug in the bath.. (OH loves a bath). We have a travel one for camping in the washbag anyway.
We usually get very good feedback as guests.
Tend to find staying in a hotel is cheaper now as it has moved on to professional and wanabee proprty tycoons.
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