laptop overheating
Discussion
call me sceptical but had a problem with my laptop in that for no reason it decided to overheat and shut itself down,this only happend in the last week ,so fine sent it back under warranty (minus hard drive as data was confidential) and they have come back and said there is no problem with the machine and the fault is probably due to a piece of software i installed ,(no new software has gone on recently) so wipe everything off the drive and reinstall everything , oh and by the way we are going to charge you for any testing we did.
any one else had a problem with software overheating machines ?
any one else had a problem with software overheating machines ?
I would ask them exactly how a piece of software can "overheat" a laptop. It sounds to be like a dreadful excuse, did you buy it from a high street PC retailer by any chance?
Incidentally, you can download software that will monitor CPU, motherboard and RAM temperature. It might be worth checking some of that out and seeing if anything is amiss (sorry, I can't recommend a specific piece of software, as I've never used it myself).
Incidentally, you can download software that will monitor CPU, motherboard and RAM temperature. It might be worth checking some of that out and seeing if anything is amiss (sorry, I can't recommend a specific piece of software, as I've never used it myself).
spivvy said:
Bought from a specialist manufacturer , fans spin ok and cooling appears to be working i think i will ask them to clarify what software they suspect
Odds on they don't have anything to suspect - they're just palming you off. Probably didn't even fire it up as you retained the HDD.
I had a laptop that had the same problem - it turned out to be the fan even though it seemed to run fine.
Apparently the bearing can go and it won't cool as well as it should.
If its a well known make you should be able to replace it for a few quid from one of the many laptop parts websites.
Apparently the bearing can go and it won't cool as well as it should.
If its a well known make you should be able to replace it for a few quid from one of the many laptop parts websites.
I´d say you have a fan problem, same as I did on my Compaq Presario 700 which I got rid off and replaced it HP dv4020EA. The Compaq as it got older started to act just like yours is doing, cutting the power off which totally pissed me off because I ended up losing my stuff. My advice, make them look at the fan, it´s not working in a proper manner, maybe getting stuck and thats why the comp overheats.
laptop isn't even a year old yet i have a number of checks in place for spyware and AV software so don't think it could either of them , i am using omega drivers for the graphics card which allow you to overclock the graphics processor (which i left at defaults ) not sure if that would cause it to shut down ?
Latest ,ok sir our engineers can find nothing wrong with it so you have to pay for shipping and labour charge ,
had no choice so paid up and got machine back , B****DY machine won't stay on for longer that 10 minutes so can't even reinstall operating system ,so much for a software fault ,can't wait till monday to tell them what C**P they are talking and i want me shipping charge and labour refunded and machine replaced or refunded !
will keep you posted ,
had no choice so paid up and got machine back , B****DY machine won't stay on for longer that 10 minutes so can't even reinstall operating system ,so much for a software fault ,can't wait till monday to tell them what C**P they are talking and i want me shipping charge and labour refunded and machine replaced or refunded !
will keep you posted ,
Gassing Station | Computers, Gadgets & Stuff | Top of Page | What's New | My Stuff