Not covered by warranty ?????
Not covered by warranty ?????
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Discussion

zooooom

Original Poster:

1,310 posts

281 months

Tuesday 1st November 2005
quotequote all
Cars in for its 12000 miles service, got a phone call today from dealer one of my rear anti roll bar drop links has broken.
But appartenly its not covered under the factory warranty because its classed as wear and tear is this right ???????

Urgent Harry

75 posts

244 months

Tuesday 1st November 2005
quotequote all
No, it's rubbish. The link has BROKEN. ...unless there is sufficient wear to cause it to fail (which would indicate a design or manufacturing flaw - which would also be covered).

Come on TVR... stop treating your customers like idiots.

tuscanraider

219 posts

278 months

Tuesday 1st November 2005
quotequote all
mine went on my 03 t350, very cheap to fix , but should be relaced under warrenty.

zooooom

Original Poster:

1,310 posts

281 months

Tuesday 1st November 2005
quotequote all
Thanks for info guys.
The dealer said that I would have to pay for it and then they might reimburse me with a good will payement

UpTheIron

4,056 posts

289 months

Tuesday 1st November 2005
quotequote all
Definitely should be covered by warranty, as was confirmed by Dom at TVR Power when I had mine replaced (also broken).



Urgent Harry

75 posts

244 months

Tuesday 1st November 2005
quotequote all
So, the dealer gets the sh1tty end of the stick... nice.

zooooom

Original Poster:

1,310 posts

281 months

Tuesday 1st November 2005
quotequote all
Urgent Harry said:
So, the dealer gets the sh1tty end of the stick... nice.


NO this is not a pop at my dealer they have been brilliant I think its as they told me today the factory are turning the screws up on warranty claims, and the dealers are only following orders.

Urgent Harry

75 posts

244 months

Tuesday 1st November 2005
quotequote all
Sorry, you misunderstood me. I'm sure the dealer IS doing a good job, and it's wrong that they have to cover "good will" for a factory problem.

zooooom

Original Poster:

1,310 posts

281 months

Tuesday 1st November 2005
quotequote all