NTL call centres

[billynomates]

What the hell are they all about FFS

NTL keep shuting the modem down...why I don't know nor do they

Hours spent being passed from pillar to post... not to mention the wasted time on the phone.

At last I have them calling me back for a change after I lost the plot

Another out sourced cheap for the company jobbie but US for the customer.

Mobiles ringing I wonder who that is?

[ofcorsa]

i had NTL broadband a few years ago, they removed my MAC address god know hows,Took a week to get service back on not sure how many calls, No apology or anything

[puggit]

And they treat you like an utter dummy - hello? I earn a damn sight more then you'll ever know in IT!!!

I know how to get in to the command prompt and type 'ipconfig' in 2 easy moves. I don't need to be hand-held

[Mr E]

"Sorry sir, it must be this Linux/Solaris you're using. We don't support that."

Right. I have 5 machines on 3 operating systems. Every single one of them shows the same fault. I have eliminated the swich I use. What do you think it might be...

[billynomates]

ofcorsa said:

i had NTL broadband a few years ago, they removed my MAC address god know hows,Took a week to get service back on not sure how many calls, No apology or anything

MAC address... they have had mine for 4/5 years and they can't find it and I have PINs galore

Quote from someone somewhere "if you turn your modem upside down you will see the MaC ID" and "how long have you been a customer Sir"... errr 10 years maybe more

Really how many more times ..how about I turn you inside out and extract your lungs..Mr Top Dog no nothing ct

[puggit]

To be fair, they've got the best grasp of English that I've come across in an Indian call centre

[Witchfinder]

billynomates said:

Hours spent being passed from pillar to post... not to mention the wasted time on the phone.

Which is precisely why I cancelled all my services with them, and saved myself about £20 per month to boot. Got a Freeview box, Demon internet and a BT landline.

NTL, in my experience, are utterly incompetent.

[condor]

I've hadf NTL dial up since 2001 - and I don't have a problem with them.