Thompson Fly...arrrgh

[leftie]

3 weeks a go I booked flights to Jersey. Booked and paid for a hotel, booked restaurants etc.

Today they email me and tell me they have changed the flights to the day before because of a change in schedules. I can't fly the day before so may have to cut the visit short and fly a day later, and forget a nights hotel bill already paid. Not even sure they will let me fly the day after, as it is more expensive that the date I had booked.

The email politely ends with a note that as they have given me 14 days notice no compensation is forthcoming.

Didn't they know they were changing schedules when they took my money 3 weeks ago when the flight was then only 8 weeks away?

I would politely tell them to stick their airline, but not until they have agreed to give me the flight the day after for what I have already paid. I shal think long and hard before booking with them again.

[Extra 300 Driver]

Need to check the T&C's when booking.

[leftie]

Seems standards T and C under the EU 261 rule. British Airways have it to.

[Extra 300 Driver]

Is there anyone else who flies the route?

[vixpy1]

3 weeks a go I booked flights to Jersey, was furious when i ended up in Sweater..

[leftie]

Even better, the flight they have offered to replace it is an evening flight. 3 or 4 full days in Jersey have now become one and a bit days. I have had to take the earlier flight and pay an extra nights hotel.

Surely trading standards should nail them for selling flights they know they may not be able to deliver?

Final indigantion is that I had to call a 0870 number to shout at a lady in a call centre in India. The saynoto0870 web site gave the 0800 number for their holding company not Thompson Fly

[towman]

vixpy1 said:

3 weeks a go I booked flights to Jersey, was furious when i ended up in Sweater..

yes, but you keep bloody wearing it!