Belkin: Excellent customer service

[t1grm]

Well it doesn’t happen often so I think it’s worth talking up when it does.

Just got a Nokia 6230i and the PC Suite Software won’t work with my Belkin Bluetooth PC card.

After a bit of digging round on the net I find out this is because Nokia PC Suite needs widcomm v1.4 (whatever that is) and my Belkin Bluetooth PC card is using v1.2

So I download and install the latest drivers from Belkin. Still only have v1.2.

So I email Belkin customer support explaining the problem. The same day I get an email back saying the Bluetooth PC card is obsolete and they are not maintaining the drivers for it anymore. However, they will exchange it for their latest product - a USB Bluetooth adapter - at no charge.

A couple of emails and exchange of address etc later I have a message saying my sales order has shipped and I don’t even need to return the old product. It arrived today.

How many IT hardware manufacturers would offer to ship you their latest product free of charge because the one you had was obsolete?

Top work Belkin! Keep it up!

[Munter]

I have a Nokia 6230i and i'm using it with a Belkin USB thingy. So you should be sorted when it arrives.