TVR charging for Chassis Check

[rolexblue]

I contacted TVR to have a chassis check done on the Cerbera I now own, just to make sure back in September. The whole thing took 5mins over the phone (after sending them a fax) all was well; I bought the car job done

I received an e-mail from TVR this morning asking for £30+vat for my recent chassis check - 12weeks later This charge was never mentioned and I’m wondering if anyone else here has been asked to pay retrospectively for this check?

Cheers
Paul

[raceboy]

If I were you I'd ignore it, or email them a picture of £30+VAT as payment. If they didn't say there would be a charge and they supplyed the information before billing they can whistle for it
I had one of these done about 6 months ago and never heard anything about a charge and I didn't buy the car.
I even used to get HPI checks done at a friendly BMW dealer without any charge

[neilmac]

I applied to TVR back in September for them confirm the colours on my Griff as I want to match some carpet.

As per their instructions I confirmed my request by fax, chased them some weeks later when I was told that they had to do this information search manually and its very time consuming and they would be considering making a charge in future, although I would be OK as I had applied before they changed the rules.

They came back with totaly the wrong colours for my car, they said its red whereas its blue (glad I HPI'd it when I bought it or I would have been getting worried!) but if I would like to fax my request again they would look at it again.

November and no response so I chased them again only to be told how long and involved the process is as its all done manually etc etc.

This morning I got a letter from TVR, At last...., but oh no, the letter was a request for £30 + VAT for them to carry out my request!

[rolexblue]

As per raceboy's sugesstion I have no intention of paying it as I was not informed of these charges. If TVR are/were serious about charging for this surely they would ask for payment before hand?

I think they've just started to charge for this service and are trying to get something for it. As I said mine was very quick, don't know if this has something to do with the type or age of the car.

[simpo one]

It's pathetic, like the time my bank tried to charge me £5 for cashing a £30 cheque (they never saw me again).

So the factory can sell a car for £30,000+, then can't be arsed to go over to a filing cabinet, pull out the papers and go back to the phone and say 'Red'?

I was thinkning of calling TVR to see if my Griff had ever been the subject of a recall - do you think they'd try for £30 on that as well?

[bryanlister]

I faxed TVR a request to check out the engine history of my Tuscan before I bought it - never heard anything from them since other than an invite to the motorshow! Bought the car anyway, but I would have been happy to pay £30 at the time to get the info. I think their customer service is 'variable'.

[Paul V]

This was the mail I got!

Thank you for your letter regarding the chassis check that you require on your TVR.

Would you kindly note that there is a small charge of £30 plus VAT for this service.

If you would like to contact us to arrange a method of payment we will be happy to oblidge.

Kind regards,


Hannah Bullock
TVR Engineering Limited.

[davidd]

simpo one said:
I was thinkning of calling TVR to see if my Griff had ever been the subject of a recall - do you think they'd try for £30 on that as well?

I don't think Griffs have ever had a recall.

D.

[RichardR]

Paul V said: Would you kindly note that there is a small charge of £30 plus VAT for this service.

Which one is it? £30 or a small charge?

[tripps]

Bah,

Got exactly the same e-mail response as Paul below, having just requested the history for my car, never even said I wanted chassis check!

Are they likely to have enough history to be worth £30?

[mel]

Gaffer ?

[simpo one]

'I don't think Griffs have ever had a recall.'

The thing that gave me the idea was that some Cerberas have had a recall about wheels. But I suppose in general TVR wouldn't be too bothered about recalls - they don't have the space for 5,000 cars!

Compare that to BMW: 11-year old 320 convertible, I was 3rd owner, got a letter in the post about the radiator cap. Took it to a local dealer, they changed it instantly for free. Could TVR do that?

[rolexblue]

Paul V said: This was the mail I got!

Thank you for your letter regarding the chassis check that you require on your TVR.

Would you kindly note that there is a small charge of £30 plus VAT for this service.

If you would like to contact us to arrange a method of payment we will be happy to oblidge.

Kind regards,


Hannah Bullock
TVR Engineering Limited.

This is exactly what I got - I sent back a polite mail reminding TVR I hadn't be told of these charges when requesting a check and got the following reply back

Dear Paul,

Thank you for your reply.
Recently charging £30 plus vat has been discussed in the company. This is now being taken into action Sorry for any misunderstanding in the past with the chassis checks .
If you are still wanting a check on the engine and want to pay, please contact me.

Kind regards,

Hannah Bullock.

It's worth challenging if you were not advised of this "hidden" charge. Needless to say I no long need/want a chassis check so wont be paying.

Paul