Small Claims

[rich 36]

An internet based company
specialising in Fotographic products
has taken an order from me for £30,
and simply not sent out the goods

Neither have they replied to my Mails.
and don't appear to utilise the telephone,
as no number is listed, or advertised

what recourse legally do I have,
to get my money back?

[2 sMoKiN bArReLs]

First thing to do is to write a snail mail to registered office, laying out your complaint, and giving them seven days to respond. I'd send it recorded.

If no response, a letter before proceedings.

I'd imagine they're thinking that for £30 you won't be arsed.

[Muncher]

Did you pay by Credit Card?


If so, simply dispute the payment on the basis you have never recieved what you paid for.

[2 sMoKiN bArReLs]

Muncher said:

Did you pay by Credit Card? If so, simply dispute the payment on the basis you have never recieved what you paid for.

Does the sum involced have to be over £100?

[rich 36]

Debit card sadly, otherwise they could have been interested

hate having money taken off me like this,

just do'nt need a trip to Manchester to go in there
(have address) to piss somebody off

[rich 36]

I wondered if there might be a minimum sum

[Muncher]

rich 36 said:

I wondered if there might be a minimum sum

Nope, I have disputed sums before that were less than £5, under a certain threshold, maybe £20 they automatically refund without question as it isn't worth their while investigating it.

[2 sMoKiN bArReLs]

rich 36 said:

I wondered if there might be a minimum sum

I don't think so. But you have to weigh up your time & effort.

[rich 36]

Not really an issue,

a few words, some stamps
possibly a black cap, for the judge to wear.

[2 sMoKiN bArReLs]

rich 36 said:

Not really an issue, a few words, some stamps possibly a black cap, for the judge to wear.

See my first post above then.

[Parrot of Doom]

Companies house, £5 fee, letter to Director at his/her home address.

[2 sMoKiN bArReLs]

Parrot of Doom said:

Companies house, £5 fee, letter to Director at his/her home address.

I'll give the address for £2.50!

[rich 36]

2 sMoKiN bArReLs said:

Parrot of Doom said: Companies house, £5 fee, letter to Director at his/her home address. I'll give the address for £2.50!

Bet they'd love that sort of attention

would you wear that frock again?

[Muncher]

There's no point in going down the small claims route, that's what your credit card is for, to save all that hassle.

They make shitloads each year from charges and interest, why not actually use one of the services you are paying for?

[2 sMoKiN bArReLs]

Muncher said:

There's no point in going down the small claims route, that's what your credit card is for, to save all that hassle. They make shitloads each year from charges and interest, why not actually use one of the services you are paying for?

[rich 36]

I think I shall make any internet payment on my CC from now on

you just tend to assume an outfit would do more o less what they say

these have either lost the original details (picture)
or possibly sent it out and its never shown up this end

either way, some response might have been helpful


Grr!

[Piglet]

I had a similar problem (but quite a bit more money) with a retailer before Christmas and after a few "nice" emails wrote an email saying "unless you respond immediately I will have to assume that I've been a victim of fraud and report you to the relevant authorities". I got a fairly quick response

[rich 36]

Piglet said:

I had a similar problem (but quite a bit more money) with a retailer before Christmas and after a few "nice" emails wrote an email saying "unless you respond immediately I will have to assume that I've been a victim of fraud and report you to the relevant authorities". I got a fairly quick response

go with this one for starters.
Hate having to put this down to experience, hopefully it will have desired effect

[Neil C]

rich 36 said:

has taken an order from me for £30

It costs £30 to take someone to the small claims court and you have to go to court on the day (if it comes to it) so you have to ask yourself if it's really worth it. Good luck though.

[rich 36]

rich 36 said:

Piglet said: I had a similar problem (but quite a bit more money) with a retailer before Christmas and after a few "nice" emails wrote an email saying "unless you respond immediately I will have to assume that I've been a victim of fraud and report you to the relevant authorities". I got a fairly quick response go with this one for starters. Hate having to put this down to experience, hopefully it will have desired effect

Well by one of lifes strange coincidiences an E-mail dropped into my inbox today

what can it all mean?