Removing part of my mobile service...

[hiasakite]

Just had a letter through from my mobile provider that they are discontinuing my priority number..

Bascially I am on a ringfenced tarrif from 6 years ago, which included 2 numbers- the primary number and a second, priority line.

Yesterday I recieved a letter saying that they will be unable to support the priority line, and will discontinue it as effect from 24/2.

I plan to phone them and ask, since they are rmoving part of the service for which I'm playing a monthly flat fee for (in addition to free minutes etc)- what are they going to offer me in recompense.

My question is- can they just do this,and do I have the right to demand something in recompense?

I expect when I call they will suggest I change to a different tarriff 'to suit me'...something I'd rather not do as my ring-fenced tarriff is rather nice in other ways...

Appreciate the thoughts of the PH population,


A.

[chris.mapey]

I'm scanning my addled mind, I think that was T-mobile wasn't it.

Check their T&C's - you may have signed up on a one 2 one contract, and then agreed to a T&C change at some point when they rebranded...

If not it comes down to if that service is uneconomic for them, then change to another network.

Try Orange, IIRC they offer a line 2 into the handset - different number & tariff, but you can receive calls on it at anytime.

Before you start about having to pay a second line rental, remember that Orange will match the Virgin tariff, ie no line rental & you pay for the calls that you make. No calls = no bill...

Hope that helps

Chris

[paulhol]

chris.mapey said:

I'm scanning my addled mind, I think that was T-mobile wasn't it. Check their T&C's - you may have signed up on a one 2 one contract, and then agreed to a T&C change at some point when they rebranded... If not it comes down to if that service is uneconomic for them, then change to another network. Try Orange, IIRC they offer a line 2 into the handset - different number & tariff, but you can receive calls on it at anytime. Before you start about having to pay a second line rental, remember that Orange will match the Virgin tariff, ie no line rental & you pay for the calls that you make. No calls = no bill... Hope that helps Chris

no they wont. ive got one phone on the virgin tariff from years ago and when i tried to put a second on there recently they said they dont do it anymore

[rpguk]

I'd be concerned that they are removing a number from your account which you have appear to have held for years and may very well have passed on to business associates and friends or had printed on stationary.

I'd be livid.

[hiasakite]

rpguk said:

I'd be concerned that they are removing a number from your account which you have appear to have held for years and may very well have passed on to business associates and friends or had printed on stationary. I'd be livid.

Nail on head....